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January 2024 by Linda M.
2002 Nissan Pathfinder. Only 102, 000 miles. Great condition on except for the weather stripping around a door—passenger seat behind the driver's seat—came loose. The part is not made by Nissan anymore, nor can it be ordered as an after factory part. I got a really wonderful guy, Chris, at Caliber Collision who knew how to fix it. I stood right there while he did. He said he is pretty sure it will stay in place. NO CHARGE.It was also easy to set up an appointment to have my car looked at and all the staff were very friendly and helpful. Based on my experience, I would highly recommend this body shop.
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January 2024 by Debra A.
Suffering from jet lag I scraped the entire side of my car on a corner in an underground garage. I went through insurance but chose Caliber to handle the repair. The communication was great and the car looks brand new. Highly recommend.
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December 2023 by Zuleydi Borquez
I needed my bumper fixed which was dented on my small 2020fit and was looking around shops estimates and reviews. When I came across Caliber Collision on Yelp I was drawn in by their reviews and I liked reading how interactive they are with their customers which made me feel at ease to go to them. I felt welcomed by the team and they worked with my insurance and they communicated clearly with me what they were going to do and were very kind and professional. I get anxious because I’m not good with car parts knowledge so auto shops stress me out but I had a great service the moment I went in with the girl at the front and then I was helped by Nahum and he was so courteous. They gave me updates on the status of my car and within the week I was able to pick it up and it looked like it was brand new again! I love how they treated me so well. I am shy on leaving comments but I am so grateful because I’ve never had experience like this before and I hope I can be small part on letting them know I appreciate their work and hope they get the appreciation they deserve for everything they not only do to help your car but also value you as a person! I hope I don’t have to be back at an auto shop soon but if I do I will not hesitate coming back here. I highly recommend this place. There are other branches but this one on Pasadena is the one! Everyone was awesome but I’m telling my family about Nahum since he was the one that helped me out with my problem.
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November 2023 by Anny Mendez
Customer service was great Allen made sure to update me at all times about any repairs. They actually had my car ready before the expected date which was great! They also contact you with the nearest Enterprise they come and drop you off which makes it much easier for the customer. Definitely will be recommending Caliber.
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November 2023 by Lan Yao
headlight of my car is broken, last car repairing place I went said they couldn't fix it, so I thought it will be complicated, But caliber took my car and repair it in less than 10 mins. Sooooo grateful! The entire process is fast and professional! Totally recommend to all my friends if they need their car fixed.
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November 2023 by Nicole Karvelas
I got into an accident for the first time in my life and was so scared/didn't know what to expect from a repair like this (I was T-boned with some serious damage). These guys made me feel like EVERYTHING was going to be ok!! Repair time was slow because of parts, but they were so communicative the entire time, calling to update about even minor changes to the schedule or repairs. The car (2016 Honda Fit) looks flawless since these guys took care of it. From the bottom of my heart, THANK YOU!Everyone I interacted with, from the ladies at the front (awesome customer service) to the manager, to the guys that drove me around when my car was in the shop - everyone was 10/10 the whole time.
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November 2023 by a Vegan and Her
Nahum will definitely provide you with great service and their team is great at what they do. I was rear ended while at a complete stop by a car going at least 40mph and the car looks brand new. Their lifetime warranty is icing on the cake. There’s an enterprise car rental near by with pickup service but they plan on bringing one on site soon. Looking to bring back the Jeep for some upgrades because the work and price is just and well worth it.Happy Munchies,@aVeganAndHer
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November 2023 by Clive Russell
Once I selected Caliber Collision to repair my car, the process from start to finish was flawless. They contacted me and setup a time to bring the car in for an estimate, then set a date to start the repair. After delivering the car to them as scheduled, I got an estimated date of completion. Edgar texted me once the work started and sent updates on the progress regularly. They completed the repairs 2 days ahead of the estimated time. Before leaving the shop, Armando went over all the items they replaced/fixed and verified that all the lights and sensors worked. Caliber did a great job and I would not hesitate to tell my friends about it. Kudos to the team for a job well done.
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October 2023 by Jae R.
Nahum will definitely provide you with great service and their team is great at what they do. I was rear ended while at a complete stop by a car going at least 40mph and the car looks brand new. Their lifetime warranty is icing on the cake. There's an enterprise car rental near by with pickup service but they plan on bringing one on site soon. Looking to bring back the Jeep for some upgrades because the work and price is just and well worth it.Happy Munchies,@aVeganAndHer
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October 2023 by Tony C.
Got my truck repaired here after a window break in and sandstorm. Allen took care of me multiple times and even waited after hours for me to pick up my truck in a dire situation. The staff are all polite in asking if I needed any refreshments. Also, every time I came to pick up my truck, they washed it. I appreciate all the service given, especially Allen for his professional work ethics and quality assurance of satisfaction. Thank you for all the hard work and help to get my truck looking new again!
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October 2023 by Ivana Lin
The car looked like new again and I was so thrilled to be "back in the rhythm of life". I had such a positive experience. Car accidents are obviously disruptive and unpleasant but CC made it easy and painless. They are so organized, they gave me an estimated date it would be done, gave me updates a couple of times a week, and my car was even ready a day before, which worked out perfect with my schedule and plans! It was also nice to know there are multiple CCs so any CC can honor the work warranty. Kara at the front desk is courteous, quick, nice, and helpful and does it all with a smile. Edgard was very efficient, kept me updated, and my drop off was seamless - he knew what to look for and understood my concerns. The manager at pick up was friendly, respectful, and patient -- we were able to inspect every detail of the car and see that everything looked amazing. Incredible customer service from everyone.
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September 2023 by Leszek Burzynski
In my experience, Caliber Collision goes beyond a scale of 10/10 in terms of efficiency, responsiveness and professionalism when providing service. Their estimate was accurately calculated on a comprehensive assessment of necessary repairs and they dealt with my insurance company with an expertise that helped to make the experience a lot less fraught than it could have been. I can highly recommend them.Services: Painting
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September 2023 by Monica Roman
Loved the professionalism of their tea., the efficiency of their system (I was in and out quickly), they kept me informed with texts on the progress, the work was quality, and my car was clean when I picked it up. Oh by the way, the 1900's building they operate out of it absolutely stunning.Services: Painting
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September 2023 by Sue Sun
We own a Cadillac STS that had damage to the right front end. We were amazed at the restoration done by Caliber Collision! The car looks like new, the service was excellent, they finished on time, thoroughly washed the car inside and out, and even gave us a complimentary coat of paint on our spoiler. We will never go to a different place for our body work!Service: Body & Trim
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September 2023 by Gabby M.
Amazing customer service. My service advisor was so helpful and kept me updated with the repairs.Highly recommend this place.
