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May 2023 by June X.
Selia is very fast and efficient Thank you! I will come back easy happy experienceI rarely leave review for any banks But thank you!
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February 2023 by Tara Napoli
Jose is the best! I’ve been banking here for over 10 years and the customer service is personal and professional.
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January 2023 by Danny Perez
Very friendly staff Jose make us feel like family ???
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July 2022 by Emma S.
If I could rate my experience 20/10, I would all thanks to Jose Hernandez! He provided exceptional customer service that really ensures my banking relationship for the long run. He was incredibly patient and informative. Thanks so much, Jose!
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June 2020 by Stan V.
Most incompetent, customer unfriendly bank / branch I have ever dealt with. I've been dealing with Brian Costa at the Pasadena office. I've banked with them for years and then they just cancelled my credit card for no reason. They can't figure out why, neither fix it. Before I decide to change banks I try to recover my credit card points. They tell me the points are gone because I closed my card. Well I didn't, they did. Talking about being robbed by your own bank. Now I'm trying to close my debit account for weeks and they can't do figure out how,Please be aware of this bank. They steal what you own and keep you hostage!
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February 2020 by Angie Gonzalez
Always receiving excellent service here. Everyone here is always professional and personable. Extremely clean and smells good! Thank you for all your services.
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December 2019 by Katharine M.
Our Company has been working with Brian Costa at City National Pasadena for almost 2 years now. After many years of banking relationships under our belt, Brian get's 5 stars from us! He is available at all hours of the day to answer or assist with any questions or issues that we may have. He is super patient despite what we throw at him! He is the best business banker we have had in years! Hats off to Yvette and Jose at the branch as well.
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July 2019 by Danette mcintosh
Always the best customer service from Yvette and Jose!
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June 2019 by Knot C.
I'm not much of a leave a review on yelp type of person, but I honestly felt like I needed to take a second to praise this branch, specifically Brian, Jose and Emily. Their attention to customer service is something very rare now a days. They have gone above and beyond for me, not once, but every time I come in, and I am very thankful i found them. Simply said, bank here.
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May 2019 by Steve K.
This review is for Irina. I've had a working relationship with her for some time now and I can truly say she's very good at what she does. She is very knowledgeable and works to find a solution to meet her customer's needs first and always watches out for her customers best interest. That is why customers go back to her time and time again. Whether it's for personal or business banking needs, home loans, commercial loans, or business lines of credit to name a few...her and her team have you covered! If you are looking for sincere, knowledgeable, and relationship driven banker, please contact Irina...you will be in good hands!
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May 2019 by Black Flash
Don't waist your time coming here. I don't know if the guy was in a bad mood or having a bad day but he had a bad attitude!
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March 2019 by Judy G.
A little disappointed in an interaction today. I had a settlement check I wanted to deposit today and wondered how long the hold would be. My attorney switched banks from CNB to Opus after a bad experiences with CNB. Opus is directly across the hall from CNB where I typically go but today went to Pasadena because I was running errands. I was told the hold would be one week. Wth? Back I went to Glendale where I was told $5000 would be available tomorrow, the rest in one week. That's what we told them when they called earlier they told me. All I needed was a few thousand dollars but what an inconvenience it was today to get the correct answer.
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February 2019 by Charles H.
I never thought that I'd find myself reviewing a bank. But, when my co-Trustee and I had only a few day window to open a new Trust account to deposit a large cashier's check, we discovered from a few different institutions many reasons why it wasn't going to be possible due to various technicalities. Enter--or, rather, I entered--City National Bank's Pasadena office around closing time on Tuesday, and was told to please take a seat. Within a minute, Irina M. invited me into the conference room, asked a few questions, and then told me that we'd be able to have our account open and the cashier's check deposited into it by Friday as long as we followed through on providing all of the required paperwork as soon as possible. We completed/emailed Irina all paperwork the next day, on Wednesday. On Thursday, she told me that, for my convenience, she'd arranged an appointment for me Friday morning in their Anaheim office (since I was going to be in OC Friday) for me to sign and notarize the final necessary form, and deposit the check within our tight deadline. People my age sometimes say that things aren't like they used to be. In the case of Irina and City National Bank, I'd say that is definitely true--I'd never received such fantastic, personalized service in my life.
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February 2019 by David A
Love this place. Everyone is so nice , professional and extremely knowledgeable. These are not your typical large bank bankers. These are old school type , relationship banking , real financial advisors. Love Jose, and Yvette. Brian is awesome too! I just met the manager David and he is extremely welcoming and has over 15yrs of Banking experience. Now a days the managers are 19yr olds with no banking experience.
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September 2018 by C M.
These folks continue to surprise and delight. Take your money out the big box banks and go see the team at Pasadena City National. Business owners are treated like gold, not a number. You'll be super glad you moved.
