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October 2023 by Janice O.
Whoever designed and striped the parking lot (which is shared with a Trader Joe's), should be fired. Ridiculously congested lot as it's one-way throughout. Store itself is cluttered and quite filthy with debris everywhere and boxes and inventory sitting in the aisles. This could be a liability issue as it creates trip hazards. They obviously don't own a vacuum. The pharmacy workers are very polite and adept, but the store itself seems mis-managed.
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September 2023 by Jelly M.
rude staff they were lazy using their cellphones they didn't care about their job no carts impatient staff
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February 2023 by victoria t.
2/3/2023 at 8:45 pm - It's Friday night. We finished shopping at Trader Joe's and wanted to pick up something quick at CVS. There was only one cashier. He was chatty and the line wasn't moving. We decided to use the self checkout but was stuck. The cashier walked over and started giving us attitude. Not sure if it's because we are Asians or that we dared to use the self checkout. LOL
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December 2022 by Jeff L.
This CVS is in the Trader Joe's plaza on San Gabriel Blvd and Huntington Dr. This is the second time that I had it gone inside but it's been so long that I forgot that I have been here before. Luckily since it was late at night there was a parking typically I try to avoid this plaza since it's so popular. Everything is very organized but feels a little bit more cramped since they're not working with much space since TJ's takes over most of the space on their end. I feel like in the past they were more spaced out here when they first opened but maybe I'm wrong. The feeling I had today when I walked in was wow they're not that big here.It helps that each section is labeled by the description so it's easy to find what you're looking for. All the registers are up in front. The pharmacy is way in the back. Everything is standard and nothing to complain about.They have self check out registers at the front of the store for purchases which makes it easier for those that are able to navigate the machines. Overall, not my first choice of CVS locations but if you happen to be buying groceries or getting food in the other end of the plaza it's a convenient place.
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October 2022 by Tricia H.
This pharmacy has the worst service of any pharmacy I have ever been to. They only have one person running around, answering phones, giving vaccines to patients and then went the pharmacist gets totally overwhelmed they unplug the telephone and refuses to answer the phone. To furtherfrustrate to patients and doctors the pharmacists are rude and disgruntled. This pharmacy has to be the worst for service altogether. I have transferredeverything out to another pharmacy. I would not go to this store even ifthe merchandise was free.
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September 2022 by V T.
Covid 19 booster - don't expect an in and out experience. The online appointment slots mean nothing. Waited 20 mins before getting my shot.
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September 2022 by Google user
Worst CVS Pharmacy in the area, avoid at all costs
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September 2022 by Vivian A.
COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They currently don't have happy hour. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment could be bigger. They need an underground parking structure. I always hate trying to circle for a parking spot whenever I come here because they share the lot with several other establishments. Staff: The staff here are very kind, friendly, and helpful. They accept both cash and credit cards. There is no credit card minimum. The store is very clean, neat, and tidy. Everything is organized in a way that makes sense.
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August 2022 by Sean Hodgdon
Worst CVS Pharmacy in the area, avoid at all costs
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June 2022 by Wendy B.
I sent my 16 year to purchase toothpaste as I looked for parking and instead of toothpaste he got got toothpicks. I sent him back in to exchange it and they were declined to do so because he doesn't have a California ID and it has not been 24 hrs since purchase. He had his school ID and had just made the purchase minutes before the workers had seen him. The worker was complaining about an elderly lady who needed change for a large bill and that he needed his break. My son ended up leaving without getting his refund. Ive never had an issue with CVS I'm wondering if they were just having a bad day?
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April 2022 by Rachel C.
I came here to get a script filled and it was closed on Sunday. The signage inside the store and online said it should be open. The workers in the store just kind of shrugged and offered to explanation or help so I'd know what the closest open pharmacy might be.
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October 2021 by A. C.
Today, my father and I went there for our covid shots. My father erroneously made our appointments at two different stores. Pharmacy Manager Tod was kind and helpful. He called another store and explained to them our situation. The other store agreed to accommodate us. After my father got his shot and we immediately drove to the other store where I got mine.Tod exemplifies the level of customer service that is kind of rare nowadays. Keep up the good work!
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March 2020 by Jennifer B.
Please change your hours. It says 10pm but you close at 9 and I just rushed over here to be disappointed.
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January 2020 by Melissa Sharee M.
Favorite pharmacy because the women who work here are so EXCEPTIONAL! Always kind, thorough & professional. Besides the parking lot which they share with Trader Joe's, this place is never crowded so getting the time & attention needed when filling prescriptions is priceless. Love the new CAREPASS program ... for $5 a month free RX deliveries to the house & everything can be managed on line. I even get 10 Care Bucks = $10 to spend every month on whatever I want so it practically pays for itself. Two hands all the way up for this CVS that is a breath of fresh air!!!
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November 2019 by Belle J.
One star because the CVS store itself is clean and well-lit. Zero stars for the pharmacy. I tried to pick up my prescription one day earlier than the scheduled refill date since I was going out of town and wanted to get everything in order early so I wasn't rushing around the next day trying to pack and running any last minute errands. I tried on Friday to submit a refill via the CVS app but got no response from the store that my script is ready. Two days later, Sunday, I come in to ask if I could pick up the script. The technician on staff couldn't help me so she asked the pharmacist to help out after explaining my situation. The pharmacist asked, where are you going? I said out of the country. Obviously there is no CVS nearby to fill my prescription. Also, side note, if you try to fill your script outside your normal state your insurance still may not cover it so you may have to pay cash and submit a reimbursement form. Anyways, so the pharmacist goes on to explain that since my insurance only authorizes a refill the next day, tomorrow, I could not refill my script today. Of course she also mentioned that yes, insurance companies would usually authorize an early refill for travel but since I'm leaving the day after the pre-authorized refill date, I would be denied the request for an early refill ONE day early. She and the tech offered no sympathy, no apology for the inconvenience, no solution. Even just offering to run the medication through as cash would have been appreciated. But nope. Nothing. She basically refused to do anything. This is also not the first time the pharmacy department has been horrible. Another time I tried to get a new script filled and called the pharmacy after 2 WEEKS, I get a response that, we "tried" to contact you. But they didn't because there was no telephone message nor email during those two weeks. I find it very, very hard believe that they truly made an effort to contact me. At that time I was annoyed. This time I was furious. I work in healthcare and I have friends who work as nurses, physicians and pharmacists. I know how difficult insurance can be but I also know when people are refusing to help me because they feel putout. This pharmacist and technician working today probably felt l was interrupting their easy Sunday workday. And by the way, I've paid cash for my medication and it's less than $15 since it's generic. So, yea thanks for offering that option for me instead of stonewalling me...