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February 2024 by redy kuang
I went into this location today, Two ladies are very lazy and no help at all , one lady walked by me while I was pressing the help button, she didn’t even say anything or help….. and walked away from me, and I pressed the help button again, the other lazy lady came with a long face, I asked her help and she seems very angry, being as a customer, no one need that horrible service.
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January 2024 by Lee A.
This store is so poorly run. The pharmacy is great, but the main store lacks order, inventory and overall cleanliness. A lot of shelves are empty, turned upside down. Often there is no one up front to check out. Behind the counter looks like hoarders. The photo area is in an upheavel. Very sad appearance indeed.
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November 2023 by Therese Edwards
This pharmacy is notorious for not having prescriptions ready in a timely manner, so I called ahead prior to picking up to ensure my sick child's medicine would be ready so I could run in and out. The pharmacy tech said yes, it's ready, come on in. I left my sick kiddo in the brief care of an older sibling and ran over to find out that no, the prescription was NOT ready and that I would have to wait 30 minutes for the pharmacist to return from lunch before they could mix the medicine. Why tell me it was ready when it was not... and... if it could only be mixed upon my arrival, why tell me to come over right as the pharmacist was leaving for lunch? I need to be home with my sick child - not sitting in a dirty waiting space at CVS hoping the pharmacist returns soon. So unprofessional and worse - uncaring.
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November 2023 by April G.
I took my two little ones for their vaccinations. The pharmacist, I believe her name was Wan (sorry if I spelled your name incorrectly) was so sweet and patient and very skilled with communicating with them. They were able to get their vaccinations quickly and were at ease with her. I just wanted to recognize and thank her for her patience and her ability to soothe and calm them. She is amazing!
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October 2023 by Al R.
If you're interested in a 2 star pharmacy, look no further. After using this pharmacy and shopping here multiple times, it is clear that they don't really care about taking care of the patients. More often than not they have been rude and unhelpful. The tipping point for me was when I called in about status of my prescription refill. The lady was extremely rude, said she didn't know when they would have it in stock and refused to check other pharmacies to see if they have it in stock. I proceeded to ask her if they might have a similar medication in stock that I can request since I really needed the prescription and she hung up on me. Zero interest in doing her job and assisting a patient. This is the level of care and standard CVS has. There is 1 or 2 pharmacists that provide much better service, but the vast majority of the rest have been terrible. Clearly a leadership issue at this branch and above. Why come here hoping for the 1 or 2 people that actually try to assist you when there are better pharmacies available? Look elsewhere for a more dependable pharmacy.
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October 2023 by Becky L.
So I found out this CVS Pharmacy is conveniently located in the first plaza from Hastings Ranch, Pasadena, CA. I had to return a bottle of vitamins I didn't need but bought thinking I was gonna try the brand, 'Nature's Bounty.' I thought I was gonna have to wait in a block of a line at first like the West Covina branch, but either the manager or the cashier was very observant, she immediately helped me out right away, and there was zero wait time. I don't understand the 2-star rating reviews here, though. I really don't get it. From that simple errand I was running, I was satisfied. Next time I'll shop here because they actually utilize the self check-out registers here now too. So efficient. What's with the 2-star rating, folks?!
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October 2023 by Javiera Rojas
Horrible customer service from both the older lady working there and the boy with the chain
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October 2023 by Alex C.
Customer service is the worth, they are clueless and they are always in a rush for doing nothing! The products are difficult to search for and there's no help. The manager is useless, she wouldn't move a finger if you need anything from a product or a service. Also there's always people coming in stealing things and it feels really unsafe to be around.
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October 2023 by Neal N.
The pharmacist at this location is really rude and needs to learn people skills. She walked away from people when they're asking her questions pertaining to vaccination and appointment scheduling. A customer in line said, "maybe she's on her period, she's so moody." Basically, everyone in line laughed and agreed. It's really important for a pharmacist to listen to a person's medication concerns, as their life depends on this medication. Being and acting like a bitch to people while they're inquiring about medication can be detrimental to their health. Either get her more training or replace her.
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July 2023 by Tyler B.
Quite possibly the worst pharmacy I've ever been to. Does nothing to help the customer. The pharmacy tech there rolls her eyes at every question you ask. She would not allow me to speak to the pharmacist after multiple attempts to talk to them. "She's going to tell you the same thing I'm saying." Is her response when I asked. I asked once more and was ignored. On top of this, They did not call the company behind my medication with a coupon issue and kept telling me I needed to call even though on the coupon it says the pharmacy needs to call with any questions. No attempt to help or resolve issues. I have never been treated this way in any capacity at a pharmacy and never write reviews because hey people have bad days. I get it. But this was the third time in a row. Save your time. Save your money. Go anywhere else for your prescription. You have been warned!
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July 2023 by Terra Perez
Always out of stock on a product I need although they have it but havnt restocked it yet. Every single time its the same issue of not restocking. You'd think the self check out would solve this issue.
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July 2023 by Ronald Tran
The staff is great, friendly, and cool. Shoutout to the tall dude who knew his stuff and remembered me when I came back ? I appreciate these guys
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June 2023 by Kevin Y.
The pharmacist hung up on me and the insurance agent for medicine refill. Not only does she have an attitude but she is very incompetent. Now I can't get med on time no thanks to her.
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May 2023 by Uné Music
This CVS is our favorite! Well stocked, good lighting,good variety of products and great staff. Oscar, Arlene, Hector. Bertha, Brandon and Brittany are the best ?
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May 2023 by James Heffernan
A total nightmare to refill my simple prescription. I have been there 3 times. I bring the existing bottle. All end up in excuses, a lecture, questions, different people, back and forth on a computer monitor.
