DICK'S Sporting Goods in Pasadena is a destination for sports, exercise, officially licensed, and outdoor equipment needs. It carries a wide assortment from top brands, including footwear, workout clothes, sports equipment, camping gear, bikes, kayaks, and exercise equipment. The store offers the lowest prices online with in-store pickup. The staff and service teams are generally knowledgeable, helpful, friendly, and joyful, providing great customer service. They assist in finding items, tuning bikes, fitting for golf clubs, and setting up fishing equipment. Many shoppers report great experiences and impressive, helpful service. However, experiences can vary, with occasional encounters with staff who are unpleasant, rude, or seem socially challenged. The store layout to find items is not always clear, but the helpful staff compensates, and the location has much of what one would hope to find. While issues with returns or product durability can occur, reasonable and polite management often resolves problems, making customers feel welcome and ensuring they keep coming back. Overall, it is a go-to destination for a wide range of sporting goods.
Was there super early and the staff seemed maybe a little still asleep. But it was fine still.
April 2024
A very nice lady named Ashley helped me find the best fitting shoes. She’s a superstar! Great positive attitude and can-do spirit! She made my trip to this store very easy.
January 2024
The layout to find items you want isn't always clear but staff are helpful and they have much of what you'd hope to find in a sporting goods store.
