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March 2024 by lup1ta R.
I hate this place . Rene the driver instructor is rude. I hate him. He failed me and wrote rude comments on my paper and he kept sighing super loud when I made a mistake Very unprofessional rude man. I HATE U,. Go to any other dmv except this one . The front desk is rude and look miserable af
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March 2024 by Leslie C.
Beware of the driving test personnel named Rene. He will fail you no matter what. The previous negative reviews about him were REAL!!! No matter how good you tried, there is no mercy in marking you down for any reason or any made up reason he imposes on you! The worse part is, there is nothing you can do about it! Just do yourself a favor and avoid driving test here.
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March 2024 by Hannah L.
if i could give 0 starts i would. Staff is unfriendly. I took my behind the wheel test and didn't get any marks besides a critical error. He complemented me and was amazing! ( His name is Ryan) I went a second time and was confident. Rene the driving examiner put marks on every single thing on the paper. Told me i needed to practice, told me i didn't look in my mirrors, told me i almost hit pedestrians he comes up w the biggest lies. PLEASE DONT GO HERE
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March 2024 by Carol D.
I had an appointment Thursday, March 16 to inquire on my car registration which has been an ongoing problem since September of 2023. My car registration is due in October but never received in mail. Rather than be late I paid online thinking in 5 days will get registration and tag. Never received either. After several online calls to the 800 number it was determined someone at DMV used a digit in my license plate on someone else and that person receiving my information. I called consistently to find out how this could happen and when will it be resolved. That is why my appointment on March 16 was to resolve problem now. We asked to speak to a manager. Big mistake, that manager was Ani. She was the rudest person I have dealt with anywhere. She completely humiliated my daughter and myself by accusing me of nonpayment and I was looking at over 300 in late fees. The fee was taken out of my bank statement online but she would not accept. We had to leave we were so humiliated as to how she treated us without any resolution to my missing documents. I have been driving for 6 months with no registration and expired tags. I am considering legal action against Ani and DMV because I cannot resolve their problem they created.
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March 2024 by Peggy S.
Pasadena DMV, please take note that many of the negative reviews mention Ani. Please transfer her to a lateral position that does not require her to deal with the public. Her negativity spreads like a virus and affects innocent, well-meaning customers. My 15 1/2 year-old daughter was in tears yesterday after she and my husband unluckily faced Ani's wrath, who was extremely unhelpful and wouldn't let them proceed with getting a learner's permit because my husband did not have a bank statement with his name and our address on it. Keep in mind he had his DL and insurance statement with name and address. And my daughter had her birth certificate, SS card, school report card, driver's ed completion form. But Ani said my daughter had to get a school transcript showing her birthdate. What the heck? By the way, we pored over the DMV website, and it does not require what Ani apparently requires. I know we have our bad days, but from the reviews I've seen, we should spare the public from Ani's negativity and whims. What was supposed to be a core memory and an occasion for excitement turned into a sad occasion for my daughter, who missed school for nothing but heartache.
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February 2024 by Vahan Ghazaryan
Easy and nice
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February 2024 by Diana Spagnoli
Efficient, well organized, easy to navigate, newly renovated in some areas, new chairs, clean,( must give credit to the cleaning crew) great helpful employees an early morning positive visit.
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February 2024 by Kristian Vidal
Rene failed my driving test after I slowed to a stop while a peacock was in the middle of the road and I didn't want to hit it. I did not slam the breaks. I asked him why he failed me and he said because i stopped for a peacock. He actually expected me to hit the poor thing. He is also incredibly rude and self centered. Will find any reason he can to fail you and refuses to actually do his job. I have my license now and have had it for over a year. Stay away from this place for a driver's test. Please fire Rene
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February 2024 by Nacer Naciri
If anyone reading this is thinking of taking their behind-the-wheels test at the Pasadena location: do yourself a favor and just don't. The examiners will find the smallest excuse to fail you, and will not hesitate to come up with and/or exaggerate mistakes. I would love to know the criteria that they use to pass/fail, because driving ability is not one of them. I hold two driver's licenses from countries with much tougher driving tests than California's and I still don't know how to drive apparently.I had read the reviews before deciding to take my driving test and was confident enough in my driving to still take it in Pasadena. And I was stubborn enough to take the test three times at this location (because how many excuses can they come up with to fail me, right?). More than anything, I regret the time that I've wasted in such a pointless quest
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February 2024 by Kathy
Friendly staff. Did not take too long.cleanness could be better
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February 2024 by He Shen
No money,no pass.
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February 2024 by KAIWEN
This DMV road test pass rate is less than 10%, don’t come here。
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February 2024 by Susie
On an extremely rainy day, the lines moved quickly & staff (including security) were very polite & accommodating - especially to handicapped customers. Appreciated their kindness & efficiency. Husband was able to renew his license on a difficult driving day that brought us to Pasadena all the way from Orange County (no other appointments available closer to home).
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February 2024 by Casey M
I am writing to express my profound disappointment and concern regarding the recent examination experience I had with Examiner Rene for the Drivers test. During the evaluation, Examiner Rene displayed a shocking level of incompetence and dishonesty, which not only jeopardized my chances of passing but also put my safety at risk. I would like to bring to your attention the fabricated claims he made, asserting that I was on the verge of crashing into a truck and that he had to grab the wheel, forcibly redirecting me into the wrong lane. Such baseless accusations cast doubt on the credibility of the entire examination process at your facility. It is deeply concerning that an examiner entrusted with the responsibility of assessing drivers' abilities would resort to creating fictitious scenarios to justify an unjustified failure.
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February 2024 by Cisco _
dude don’t go here not good at all they just fail you for some dumb reason just go to glendale. then only nice people are the people inside. the instructors are unclear and rude .
