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February 2024 by Anne Mann
They had exactly the shoes that I was looking for!
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January 2024 by Cassie Wang
Chandler at the register is very friendly and helpful. He helped us apply an online promotion coupon. Appreciate the warm service provided.
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January 2024 by Christian Tovar
I like how I'm able to choose the shoes that we want, whether or not the items in the store, and just easily pick them up once they're ready. Great selection of shoes for women and men. Only wish there was curbside pickup. Other than that, great customer service every time we go.
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January 2024 by Ashley Johnson
I got the cutest shoes for my Christmas Eve dinner date. The staff are willing to help. I like Edward he's funny and gives his honest opinion when asked. The manager helped me pick out a pair of boots. They were signs of wear from the clearance section. She put Mink oil on them and buffed them out. You would never know my boots were 30%. The cashier Marianne she was great. I have 3 different returns. She helped me get the best deal for what I was buying. I would definitely be returning.
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December 2023 by Denise W.
I failed to keep my receipt for a pair of boots that were just 1/2 size too small. Yet, the staff there allowed me an even exchange! I also found they contract with a sole/heel company for some snakeskin boots I didn't want to throw away. Parking is convenient AND they validate parking!
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December 2023 by Bea Hair
I love DSW because I can go in having an idea of what I want and finding something that fits my general description. The store is generally very clean even days when it's busy and the clearance is always in order and never have issues finding anything in my size. One of the only retail stores my husband loves as much as I do.
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December 2023 by Kristine S.
Not a good experience. The store does not have a phone line to call, none of them do so you can not reach anyone to ask a question. They do not have enough staff at the register I waited with a long line of people for 10-15 minutes. Everyone was not happy. They finally said the registers were down. The whole experience i probably would not do again.
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November 2023 by Avery Rhodes
I used to love this store! But I’m not a fan of how the store is being run/managed.The restroom is only for employees and they ONLY VALIDATE PARKING WITH A PURCHASE. Apparently there are signs all over the store, but I came in looking for an advertised pair of boots and they were out of stock… and then the sales associate wouldn’t stamp my parking unless I bought something. $3 for 30 minutes is ridiculous and this store and Paseo have really gone downhill. Now I know why that mall is a ghost town
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November 2023 by saghar sobhani
Dont waste your time at this store. They don’t have a good collection, also are very limited on the sizes they carry. Such a bad customer experience as they dont offer public restroom and don’t validate your parking even if you were looking to shop there but could not find what you were looking for. I would never return and strongly recommend against this store.
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November 2023 by Saghar S.
Dont waste your time at this store. They don't have a good collection, also are very limited on the sizes they carry. Such a bad customer experience as they dont offer public restroom and don't validate your parking even if you were looking to shop there but could not find what you were looking for. I would never return and strongly recommend against this store.
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October 2023 by Hannah Beckler
Awesome deals! This is the only place I buy shoes now because I'm able to find what I want for so much less than the original price.
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October 2023 by Steer Manure
Great nearby location. Good selection of quality footwear. Never disappoints.
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October 2023 by Jajam Jamm
DSW since 2002 use to be my best found comfortable, good quality shoes. Best deals sales. Not any more. For me they've dropped off. Don't find shoes of my taste there anymore. And no bags when you purchase anything, no more shopping for me at DSW.
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August 2023 by Mindy D.
Poorest quality shoes. Pricey for what's offered. People working there were very lovely and helpful though!
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August 2023 by Shirin R.
Being A Long Time Client of DSW I was surprised when I was told by the cashier that she wasn't allowed to call another location to hold a pair of shoes in my size for me . I was instructed to do it myself I will never return to this specific location After over 20 years of business with DSW East & West Coast This is not what I expected Congratulations Thank you to the DSW location that did answer & also confirmed that what I experienced at Pasadena location is not proper procedure
