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April 2023 by Marlene W.
mother-in-law came here on a regular Thursday. She's a high end shopper. She wanted to update her linen clothes. There was a sign on the door. The sign read that the store was limiting their customers. When she went looked in the door a Asian woman came to the door and started saying some thing inaudible. When she asked what the woman was, saying? The woman had the audacity to shoo her away. The way that one would shoo a fly or dog. If this is not the biggest form of disrespect! Mother immediately went across the street to Anthropologie and remarked that their service was excellent. Racism is unacceptable! Eileen Fischer just lost a long time customer. Mother did not want me to post this. She said to let it go. That not spending her money there was punishment enough. She doesn't know the power of YELP. Let's not patronize this store. Has this happened anyone else?
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February 2023 by Shirley O.
The staff at Eileen Fisher in Pasadena has always been friendly and helpful. Bernadette and Iris are two sales associates that have been helpful with customer service, whether it be graciously taking care of returns, making sure I received my rewards gift card or letting me know what great deals may be coming in the near future. I feel very valued. That's the frosting on the cake - I enjoy Eileen's color selection, style and design, that cater to flattering this older woman's physique over the last 15 years. Eileen's wonderful coordinates are very versatile.
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January 2023 by Yvonne Garcia
Beautiful customer serviceI received professional and courteous assistance every time I am there
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September 2022 by Zelda L.
Small store with decent selection. Staff is very helpful. Desiree went above and beyond in helping me find the right clothes. She was also incredibly knowledgeable on the products offered by Eileen Fisher.
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July 2022 by Leora B.
Super great clothes. Timeless classics. Prices are high, but materials are generally natural (silk, wool, cotton). They have some great options for large sizes.
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June 2022 by Montenegro M.
Walked into the store today, one of the sales ladies seemed to be walking over to greet us but instead turned & walked away. No greeting No Can I help you & Never checked to see if we needed any help. We left the store extremely disappointed unclear why the 3 sales ladies ignored 2 of their 3 customers. Rest assured i will never return to this store. I love Pasadena & until today had never experienced this type of behavior from a sales associate. I honestly hope they are not a reflection of Eileen Fisher policies. 6/4/22
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March 2022 by Marilyn Schmitter
very helpful staff. good quality clothing
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August 2021 by Gail C.
I have been a client of EF for decades. Client at stores in L.A., NorCal and Michigan. None of these beat the service and attention I've received at Pasadena store. The ladies there are gracious, knowledgeable and attentive. Being greeted by name when entering the store, just feels nice.
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January 2021 by Anna M.
I've always liked EF and been a loyal customer for years. It's unfortunate that most of the staff here are incredibly standoffish and rude in a way they speak to customers. There's an aura of arrogance that you don't even get in a Chanel store! Absurd! If you want friendly service, just shop online.
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December 2020 by Jazmine E.
Came here on a girls shopping trip an received amazing service from Iris and Tatiana from the moment we walked into the store. She was very attentive, helped bring us merchandise and was HONEST about when some items just did not look right. Thank you Iris and the staff at Eileen Fisher. We will be retuning in the near future.
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July 2020 by Gloria Munoz
This Boutique is my favorite Eileen Fisher her fashion is so unique easy traveling never needs pressing. Frabic is yummy.
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March 2020 by Pamela W.
Best Eileen Fisher location! Great selection, nicely displayed. I drive here from West Hollywood (very poor service at the location on Robertson near me). Hands down the salespeople are fabulous! Like personal shoppers the minute you walk in the door. Curate your wardrobe effortlessly at EF in Pasadena! Love this store!
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January 2020 by Carlos P.
The manager of this establishment she is a complete rude biotch. SHE HAS THE WORST CHARACTER IVE EVER SEEN ON A HUMAN BEING. Her parent raise a complete useless person.. anyway don't shop here merchandise is trash
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December 2019 by Lesley Radell
Wonderful clothes and outstanding and knowledgeable staff
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January 2019 by Judy Brooks
I have been shopping with Eileen Fisher since 2000; same with the Pasadena store.....since it opened. I have jackets 18 years old and they still look great, a testimony to good craftsmanship.... You will find the consultants charming and not "selling" their guests. They want each potential client to love Eileen and return......be that client!!! With cheer........
