-
March 2024 by D. P. Y.
The Enterprise staff Brett was very friendly and extremely knowledgeable about their offers and rates. He was patient with my many questions and very forthcoming with information and advices. Brett walked me through the process of using my Costco membership to secure a great weekly rate discount by using Costco Travel's website to make the car rental reservation instead of directly via Enterprise. The main reason I walked-in at this store location instead of reserving online ahead of time was because by that time in the afternoon, all the online reservation dates started on the next day at the earliest, but Brett assured me he could override that and allow me to drive out of the lot on that same day. The compact Toyota Corolla hybrid I rented was clean and comfortable to drive for two weeks. Nice leather seats. Good gas mileage. No complaints whatsoever. The process of returning the car was quick and painless. This particular Enterprise location has a large lot and a good selection of cars. Note that there's another Enterprise car rental location nearby at 2336 Foothill Blvd, but don't be fooled--I actually went to that location first because of its higher review rating, but that location only has a tiny lot with barely any vehicles available for rental, with many of the cars in the lot actually belonging to the employees. What kind of car rental location has no compact sedan available? The best ability, after all, is availability.
-
March 2024 by Patti D.
Adrian Was very helpful dealing with Adjuster issues. Which took up plenty of his time. Nice staff and they seem to want to take care of the customer. PD
-
February 2024 by Debra Hammond
The manager Brett was great. Extremely helpful and I received an upgrade when I the car I selected on line wasn’t available. Also received a ride back to my house from Mason. Great job team Enterprise!
-
February 2024 by Raymond Bush
The Enterprise personnel who handled my rental, which by the way was a insurance claim rental, serviced my every need with professionalism and efficiency. Manny, Mason, and Brett where all proficient and clear as to the steps involved. I actually have been a long time customer of this location and it will remain as myGoTo vehicle rental store. Thank you all for your expertise.
-
January 2024 by Sera S.
The best team and great costumer service both in person and over the phone. Very organized! We rented a Kia; very clean, easy to drive, and very easy pickup/drop off. Also, Shoutout to Brett, he really helped us during a stressful time of not having a car and figuring out insurance dilemma. Thank you to the team!
-
January 2024 by Cari Hall
Excellent service - even rides to my home when needed.
-
January 2024 by Desare' Avila
Reps here lack knowledge and customer service! My insurance company set me up with a rental car here and enterprise started by giving me a hybrid car with a dead battery in the key causing immediate complications upon leaving the lot. I returned the car with a small windshield crack and the rep told me normal wear and tear is acceptable but then called back days later and said I would be charged and that no wear and tear is acceptable. They asked me if I would like to pay for repairs out of pocket or via insurance company and I asked them to send me a bill so I can determine by the prices. A month later a bill was sent to me and come to find out they also filed a claim with my insurance company behind my back, instead of allowing me to make my decision. Worst car rental company ever.
-
January 2024 by Giovannir Sazak
I have been with(renting from) this company for many years and always been treated well and have had very good treatment. I almost always pickup the cars from the E. Colorado branch in Pasadena Ca. The staff there are always great and happy to help.
-
January 2024 by Jennifer Hansen
Thank you to the folks at Enterprise on Colorado for making our holiday car rental so quick and easy. Great service and always quick getting us in and out of there.
-
January 2024 by Gary Fitzgerald
Excellent experience with Enterprise Pasadena. Free upgrade from my original booking at no extra cost. Very straightforward and honest from start to finish. Mark was great when checking over the car and explaining the contract etc.
-
January 2024 by Louie Barken
Enteros ‘s employer by the name of Bret first too approach me, his service was 5 star in my books, ? told him what type of vehicle I was seeking, dictated me too two mid size vehicles & we we’re finished very promptly, the waiting time took a bit more y than I wanted, due too it being noon , most employees were lunch break which I was in full understanding,.Otherwise, Bret was very professional in all aspects , took his time too make sure you are completely satisfied, Bret went over toe policy & contract very thoroughly, within minutes , I was off too work, Bret customer service was great, we need more employees on this world too have the customer as Bret has. He went above & beyond for his customers satisfaction, good job Bret , ??up too Bret & his dedication in pride &!what he represents in the tent a car services , Amen!!!???????????
-
January 2024 by Jose Sotela
Easy check in, short wait time, and got a great car at a great price. even got a free ride back to where I needed to be.
-
January 2024 by Sebati Mafate
To hell with these guys, not the employees, the corporation, they had problems with my dreadlocks.
-
December 2023 by Isaac O.
I wish I could get this Zero stars because of the bad service when my dad tried to get the car, the customer service was so bad that it was horrible and one of the employees were super rude and horrible. We will never go there again. We returned the car and they never returned again we will go hertz next time this place that the employee was horrible. It's not fair that they treat us this way. I am a Hispanic person and I think the racism in this way they don't support and treat people the way that other people do so we will never return again and please if you read this review, please don't ever come here, and I hope no problems cause concern to you, that's my review. I hope you read this answer for all the things that you've done to me and my family plz read this
-
December 2023 by Rudolfo Hernandez
Very professional staff,attention to detail and follow through was outstanding.
