-
March 2024 by Sungmin Betty Park
Thank you..God bless you...
-
December 2023 by Hanspal Kahlon
They have great collection of furniture, to fulfill our needs. Some of the items are little bit pricy compared to some other local store.
-
September 2023 by Michelle Esparza
A wonderful experience from our sales associate, Nancy Suzette-Gray (Pasadena location), scheduling dept. for delivery to the 2 young men who delivered our furniture. Nancy was a gem in understanding our vision and feel we wanted in our home. Along with her professional experience in her ideas and guidance as we selected wood stains for our entertainment center, office furniture and fabric for our desk chair everything looks absolutely lovely in our home!!
-
July 2023 by Connie K.
I had a great experience ordering the furniture however it was out of stock. They seemed to have no problem billing us for the deposit immediately. 9 days later, we are still waiting on the deposit to be refunded. 2 calls later, we are still waiting on 2 different people to call back.I'm sure at some point we'll get the money back but why do we have to work so hard to keep track of if or when it will happen? Everyone is polite, but a fake polite promise to call back is not what I need.
-
June 2023 by Laurie R.
Horrible customer services. If I could give ZERO STARS I WOULD. Have a damaged chair since 4/8 three men who shirts say " White glove service, no white gloves, no masks on as I am sick and no booties for there feet, they drop the chair off the dolley, take one piece of furniture and scrape it up against my stucco wall, all caught on MY RING Cameras. One guy asked to use my bathroom, I told him to go down about a mile and go to McDonalds and use there's. Manager Pam at Agoura store said "the outside company will pay for it" to date nothing !!! Original order placed in February. Please read other Google reviews as I just did that say " How horrible Ethan Allen has become and absolutely no customer service "!!!
-
May 2023 by P Y
I have purchased furniture from this chain ever since I bought my 1st house. They have quality furniture which will last a lifetime.
-
April 2023 by blenda melikian
I don’t want to write a bad review. But I want people to know before they deal with Ethan Allen in Pasadena, CA.My recent purchase for $30K includes a dining table and two sofas.I was very disappointed to see the dining table top that came with many flaws and blemishes, putty-filled dents, and chipped edges. Since they have received the full payment, they do not accept any responsibility and insist that the tabletop was constructed correctly. You have to eat their mistakes, take my word for it.For the pillows that came with the sofas, Tiffany the sales lady messed up placing the right order. The pillows came with no fringes and the wrong material. When I took the pillows to the showroom in Pasadena, I was told by Greg the store manager that I will get a replacement. But after a week I was informed that I wouldn’t receive a replacement.I wouldn’t trust a word coming from Greg’s mouth.They could have resolved their mistake by simply setting aside their pride and delivering 4 pillows according to the initial order which would have costed them only $200 or even less.I thought Ethan Allen was a reputable business, but turned out that it’s just another company trying to rip you off and get every penny out of your pocket.I guess once they get the sale, they care less about the customer.This was the worst purchase of 2022 if not ever.Disappointed is just an understatement.This company has the worst customer service and I would avoid doing any business with them. They deserve no stars at all.
-
April 2023 by Arman GARA GULAGIAN
We recently spent almost $30K in Ethan Allen, Pasadena on a dining set and two sofas for our new condo.To make a long story short, the dining tabletop had significant flaws, blemishes, chipped corners and holes filled with putty. Don’t fool yourself with in-store samples.Once they have your money, you are stuck with what you get and no one takes responsibility for what has been delivered to your home.The accent pillows that came with the sofas did not match our selected material and did not include the surrounding fringes.Tiffany, the sales lady evidently had not placed the correct order according to our selected material.Despite sending pictures of our selected material to Greg the manager as well as Tiffany, both of them still refuse to take any responsibility and accept their mistake.After spending some $30 K in this store, they refuse to even replace $200 worth of pillows that was due to filling a wrong order form.When you are in Ethan Allen, you think you’re dealing with a reputable company until the furniture is delivered.If you’re in the market for anything with after-purchase services and warranty, you’re better off avoiding Ethan Allen.Their sales tactics are just like entering car dealerships.Never again will I or anyone in my extended family shop at Ethan Allen.Don’t give them any of your hard-earned money.Horrible service, no accountability and their prices are very expensive.They deserve numerous negative stars, if any star at all.
-
March 2023 by Christina B.
If I could do zero stars I would please stay away from this location for their very poor customer service , they are very distracted when taking orders by placing wrong orders & not deliver what they promise. Please stay away from this store & spend your money where you will get a service for your hard earned money. Shame on you Ethan Allen team in Pasadena.
-
March 2023 by Blenda M.
I don't want to write a bad review. But I want people to know before they deal with Ethan Allen in Pasadena, CA. My recent purchase for $30K includes a dining table and two sofas. I was very disappointed to see the dining table top that came with many flaws and blemishes, putty-filled dents, and chipped edges. Since they have received the full payment, they do not accept any responsibility and insist that the tabletop was constructed correctly. You have to eat their mistakes, take my word for it. For the pillows that came with the sofas, Tiffany the sales lady messed up placing the right order. The pillows came with no fringes and the wrong material. When I took the pillows to the showroom in Pasadena, I was told by Greg the store manager that I will get a replacement. But after a week I was informed that I wouldn't receive a replacement. I wouldn't trust a word coming from Greg's mouth. They could have resolved their mistake by simply setting aside their pride and delivering 4 pillows according to the initial order which would have costed them only $200 or even less. I thought Ethan Allen was a reputable business, but turned out that it's just another company trying to rip you off and get every penny out of your pocket. I guess once they get the sale, they care less about the customer. This was my worst purchase of 2022 if not ever. Disappointed is just an understatement. This company has the worst customer service and I would avoid doing any business with them. They deserve no star at all.
-
October 2022 by Holly G.
We purchased sofas in Scottsdale to be delivered in San Luis Obispo. The sofas arrived over stuffed and hard, the cushions look wonky because they are not equally stuffed.I call and email Ethan Alan 2x weekly. Their California office in Pamona SUCKS!!They don't return calls, they don't respond to email WORST company EVER!!!!All I can say is just don't go there!I have been trying to get resolution for more than 3 months after waiting 4 months for original delivery.
-
August 2022 by Gabriela Ornelas
Excellent service. Outstanding quality. Never fails!
-
July 2022 by Robin Hyerstay
This is a top notch furniture store with first class staff and service. We decided to buy new furniture for our house and a friend suggested Ethan Allen. We walked in the store and were met by Greg Boisvert, the manager. He was friendly, knowledgeable and provided us with many different options. He let us think and talk and was the perfect salesperson. The rest of the team was also very helpful when it came down to picking fabrics and wood finishes. They all want you to be happy! We have since gone back several times and have had nothing but perfect service and everything we purchased exceeded expectations. If you need furniture - go visit this store!
-
June 2022 by Mike R
Ethan Allen is an upscale furniture store, there is a piece I had been considering for a few years, but due to the expense of it was just a little more then I could spend. I stopped by a week ago and the staff was super helpful, helped me find what I needed and it ended up being on sale..... Score!!! I really appreciated them working with me, and making sure I got what I needed. Thanks for the great customer service
-
June 2022 by Rick Frankhuizen
Our sales person Asli was terrific. Knowledgeable helpful good communicator. Delivery came sooner than promised. The sofa is beautiful.
