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December 2023 by Stephanie
Pharmacy refused my prescription because my medical doctor is through Teledoc and not local to Pasadena. Pharmacist was rude and discriminated my health care provider. Very frustrating and disrespectful.
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November 2023 by Jenice Kim
Interaction with pharmacy staff is always helpful.
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January 2023 by Eve V.
My best experience with this pharmacy. Everyone very polite, knowledgeable and super efficient. I couldn't find my prescription anywhere and they were able to get it. I honestly recommend anyone to this pharmacy. It's rare to get good customer service these days but here everyone like I mentioned earlier, they are very polite. Thank you.
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July 2022 by Sarah C.
Just amazing. My dr sent my prescription at 9pm and i got a call less than 12 hours later. Ready and will be delivered. I was even able to do my payment over the phone. So glad i didn't have to worry about rushing home in time for closing to pick up. Friendly staff. Wish i knew about them sooner.
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May 2022 by Chile W.
This is the best pharmacy in the greater Los Angeles area. I started going to it when I had an office in Pasadena and I would be in and out in about 3 minutes (as opposed to rite aid or cvs or Walgreens, where you might have to wait hours and deal with rude, judgemental, unhelpful, surly counter persons and lost medications). Also they deal with your insurance directly so you don't have to play middleman if there is an issue (again unlike corporate chain pharmacies). The staff is friendly and attentive and, again, unlike chain pharmacies, it doesn't take them an hour to take pills out of one bottle and put them in a different bottle. Seriously, why does that process take hours at CVS? And they always answer the phone when you call and you don't have to talk to a robot for 5 minutes before you can talk to a human. Even though I no longer have an office in Pasadena, I still make the drive from Hollywood because I'd rather be in my car for 45 minutes round trip then sit in a depressing chain pharmacy forever only to find out they lost my prescription. I cannot rate this local, mom and pop pharmacy high enough. Please give it this small business your business to help it stay in business. Unless you live deep in the west side, it's worth the drive. Trust me. The pharmacists Anne, Stan, and Katherine will greet you with a smile and get you out of there before you even have time to sit down and check your phone most days. I've been a customer for 8 years and I never plan to go to any other pharmacy ever. 8,000 stars
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April 2022 by Brittany W.
This pharmacy takes such wonderful care of myself and my husband's medications. Whenever there is an issue with our insurance, they always do their best to take care of us quickly. Their delivery service is easy and we appreciate their attention to detail very much. We've now moved all of our medications over to them because of how great their service is.
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March 2021 by Torie Shatzmiller Sepah, MD
Excellent pharmacy. I am extremely happy with how they treat my patients. They are very accommodating, cordial and provide personalized service you cannot get at the large chain pharmacies. As a physician, I find this pharmacy to be significantly easier to prescribe to than the larger chain ones bc they will call me with questions instead of delaying a dispense by sending a question through a vortex of EMR. This is one of the last bastions of personalized service.
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September 2020 by Millennie Chen
I couldn't ask for a better pharmacist! Rachel is always quick with filling prescriptions and she really takes the time to explain my medications. The staff is very friendly, they remember me by name! The place is also very clean and I like that I can grab a quick snack while I'm there ?
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September 2020 by Millennie C.
I couldn't ask for a better pharmacist! Rachel is always quick with filling prescriptions and she really takes the time to explain my medications. The staff is very friendly, they remember me by name! The place is also very clean and I like that I can grab a quick snack while I'm there.
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August 2020 by Joseph M.
I was going there for years. Paid cash when I didn't have insurance and continued to because I wanted to support local businesses. It might have been three months ago that they agreed to hold off charging me for a week until the 1st because Covid hit my business which was very kind of them. 3 months later I go and pick up another prescription and pay and nothing. It all went smoothly. Today I get a random Charge from them which surprises me and kind of messes with me because of the work situation with Covid. I called to explain that my issue is that we agreed to be charged on a certain date and it's not cool just to charge someone's card 3 months later without letting them know. I assumed they charged it since I had other transactions since the. Without any issues. The owner or supervisor yelled at me, told me she would refund me and to take my business elsewhere. That's fine since there are pharmacies on every corner and I can actually get them from the VA. It was just out of convenience and support that I went there. Rather than to listen to me she chose to yell at me, hang up, and tell me to go elsewhere. Disappointed. Stay away
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July 2020 by Michele Zukovsky
this is a great great pharmacy!they are honest, and i love their quality of service.the best pharmacy i have ever dealt with. and i know!i come from a family of pharmacists!!!!!!!
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February 2020 by Ruth S.
This business always takes care of me promptly and says hello by name when I walk in the door it's nice to have a pharmacist that remembers you and takes care of you I highly recommend you go here
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April 2019 by Kenneth C.
I filled my prescription there and the staffs are very efficient and knowledgeable. The pharmacist always explain the medication. This pharmacy makes the difference in personal attention to my medication needs. I recommend this Exclusive pharmacy over any chain store pharmacy.
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January 2018 by Roberto Ugalde
Been a client since 2005. I just love the way they always have my prescription ready. Super friendly staff.
