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January 2024 by Jess Grace
I am First City Credit Union Pasadena member for life. They offer me their best rates on personal loan and car loans. Their members agency ate always will to help. I tried another Credit Union but didn’t compare to First City Credit Union. Their also offer life insurance, Home Equity Line of Credit, checking accounts and savings accounts services.
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November 2023 by Erika W.
This Credit Union for some reason has technical issues sometimes which interferes with with checking your balance and trying to withdraw your money!!
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October 2023 by Luis D.
Excellent customer service by Senior Branch Service Representative Stephen Aceituno. He responded quickly to our questions and He provided a solution to our financial needs. He maintained a positive attitude during our visit to Pasadena Branch.
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September 2023 by Toi H.
I purchased a new 2024 car and opened up a new account at the First City Credit Union, Pasadena branch. I had the pleasure of working with Stephen Aceituno, the Senior Branch Service Representative. His level of professionalism, attention to detail, and knowledge base is impeccable. Additionally, he's just an overall truly amazing individual. Stephen's level of client service is something to be commended. I would highly recommend the Pasadena branch, and particularly Stephen for all of you banking, auto loan, and any of your financial needs. Thank you so much Stephen for making my car buying experience so much fun.
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July 2023 by p m.
My elderly relative needed to get recent statements from First City, and she's signed up for eStatements. I came to find out that their app and webpage do not allow retrieval of the statements on iPhone or iPad. The clerk then said it only works on laptop and desktop computers. Perhaps they should warn customers before they push eStatements on them? She was then charged a total of $10, for $5 a month for two recent months statements. Makes me glad I use another credit union for my financial affairs.
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March 2023 by Janina B.
Great customer service. Jose very knowledgeable and helpful. My car loan couldn't have gone any smoother no problems at all. Nothing ordered or added to my account without my knowledge. Im glad I opened a new account with this credit union.
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February 2023 by Ramon L.
Update to review posted 21 days ago. I received a nice response from First City asking me to DM, call or e-mail. When I called, I got the feeling since the loan was closed it's pretty much my problem. Never got a response from my mail. But it's alright. My credit score is going back up as expected. Just be aware. In short, my experience with First City was positive until it wasn't.
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February 2023 by Stephen M.
First City Credit Union is located in the cutest building easily accessible down California from the freeway. It is always so nice and clean, tastefully decorated. Keisa, the Operations Supervisor, is an absolute delight to work with. She is intelligent, articulate and one I could easily rely on to get the job done. It seems as though I turned to Keisa quite often as the other employees aren't the sharpest knives in the drawer.
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December 2022 by Nadia Abrasaldo
They have the best staff. I had not encounter a bad person in this credit union or at there other locations like LA, Lancaster and West Covina. They have good and hardworking people. I just hope the bank is paying their employee right, to where they can also enjoy a quality life for themselves and their family. We need more people like them working in banks. Pls help make good jobs for all.
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August 2022 by wrknmama3
*NO IN BRANCH WEEKEND SERVICE AVAILABLE*NO CO-OP IN BRANCH WEEKEND SERVICE AVAILABLE*NO CUSTOMER SERVICE REPRESENTATIVES IN CALL CENTER AVAILABLE ON WEEKENDSGOOD LUCK at trying to get money in an EMERGENCY when it's all tied up in a bank that can only get you $500 at the ATM. Stay safe people.
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March 2022 by Valentine M
Super courteous and helpful staff. Thank you!
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December 2021 by Tony Kaleta
No customer service. 45 min on the phone no answer
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October 2021 by W M C
I was speaking to a loan officer regarding refinancing a $1.3MM loan and we soon concluded they could not match what I already have. I contacted them as they sent me something in the mail. Okay, fair enough.What happened next was stunning.I told the lady (who telephoned me) that I was considering moving $50K into and account I currently have with them and WHY is was I wanted to do so. The line went dead.I suppose she does not care about such things as she's in the RealEstate Division of the compny.Being hung-up on is highly disrespectful.If we were inadvertantly cut-off she could have called back.Nothing.Instead I am here telling what happened.
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October 2021 by Warren C.
I was speaking to a loan officer regarding refinancing a $1.3MM loan and we soon concluded they could not match what I already have. I contacted them as they sent me something in the mail. Okay, fair enough. What happened next was stunning. I told the lady (who had telephoned me) that I was considering moving $50K into an account I currently have with them and WHY it was I wanted to do so. The line went dead. I suppose she does not care about such things as she's in the RealEstate Division of the company. Being hung-up on is highly disrespectful. If we were inadvertantly cut-off she could have called back. Nothing. Instead I am here telling what happened. 'Josie' is the the name Loan Officer gave.
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April 2021 by Robert C.
This branch is awesome. Bought a car an faced all the documents the day before due to Covid protocol and was in and out of there in 10 mins. The branch manager Lloyd was efficient kind and knowledgeable!
