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October 2023 by Missy T.
No accountability, Paul (low level tech) is an incompetent employee and Steve is an incompetent businessman if you want mansplaining, getting ripped off, and accusatory insults then go here! Story as follows: No stars if I could, please avoid this place at all costs!! Im an experienced manual driver (over 10 + years) and I never had an issue with mishandling my clutch. I drive manual because the smoothness and the experience of it makes driving much more enjoyable, so I intentionally drive stick shift. So I buy a Honda Fit last year manual, it already had almost 100,000 miles on it and then the clutch blew out. It's never happened to me before and even Brett was like "really? That's impressive" because it's something that normally happens. So I take it in and they es gave me a rather large invoice. I got a better deal from my usual go to mechanic. So as I was getting ready to get it towed out of there Brett convinced me to leave it and fix it cuz they matched the price. So they fixed it and I drove off and it was ok. I did notice the car drove differently and there was some leakage. I took it back and they basically mansplained to me that the AC does that. Mind you, it was so much liquid!! These guys had an excuse for everything!! Nothing is ever their fault. Because they are cheap.Just a few months later I start having trouble with my car again. I have since moved away from Pasadena but I had it tow it to them because of the clutch parts warranty. It was no surprise that they said it's my fault, that either someone was using it as a race car or someone new was learning on it, all this accusatory things from Paul. He even said when I first brought it in that I claimed that I didn't know what a clutch was??? Wtf!!! Of course I know what it is, and why would you bring this up if you want me to get my car fixed there! It pissed me off so much. Without Brett they basically will lose all business. Brett, you deserve better than this!! So they were trying to charge me another grand for the clutch part saying it's a good deal, such BS. Clutches don't go out that quick. Even a below average driver takes years to blow through the clutch. Steve the owner even secretary bet odds about me to me when he said to another colleague: "I bet the way that girl is driving she'll be back in a few months" what kind of professional says that? Much less to the customer?? He told me this out of spite.. I was dreading getting it towed to them because I knew they were gonna screw me over. They can send photos and post photos all they want but all of that is irrelevant because if it was installed incorrectly, of course there will be damages. The damages originated with them. I'm in so much shock with how much attitude I've received from them, they really need to re-train everyone, Steve needs a masterclass on how to talk to customers, I predict this place won't be around for long, I got screwed over once, not gonna let it happen again!! Please please ignore any response back and take your business elsewhere! This is not professionalism. If you do happen to find yourself here, please compare prices because I guarantee you that this place will overcharge you buy a lot!! Head to speedy transmission in Van nuys. Unbeatable prices and the owner Ralph will work with you.!!Update: Steve literally said over the phone that what Paul said was totally inappropriate, trying to blame me and coming up with all the excuses as to why the clutch was burned. Well guess what there is a whole world of wonderful mechanics out there that work nicely with me tell me precisely what's wrong and give me a fair price and they said that they will not use aftermarket parts like YOU GUYS did, so I'm so happy I got my car towed away from you guys. I'm seriously telling the public please do not go here and get a second or third opinion it will save your wallet.!!!!!PS: "look in the mirror"? Are you ten years old. Two other mechanisms have said the parts are crap. So as an experienc
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October 2023 by Jonathan M.
This is without a doubt the very best place I have brought any vehicle. I began bringing my Subaru to Steve years ago and he and his crew always took the time to thoroughly check the problem and advise of any possible issues and then explain in great detail while showing you on your car what the issue is. After moving I brought my Subaru to another place and they killed my car. I wish I had made the effort to travel back to Fremont and Purdon. After recently moving back to the area I brought my current vehicle a 2008 4Runner to them about a worrisome clicking noise coming from the wheel well. The new crew Steve has built is outstanding. Brett is an absolute professional and is a pleasure to work with. He is super friendly and embraces the culture of putting the customer first. I cannot recommend this business enough for any car issues!
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October 2023 by Avery R.
I only let them touch my car!I've been coming to F+P for 3+ years now, and my family has been bringing all of our cars here for 5+ years. Steve, Brett, and Paul are all amazing and they treat their customers like family. They have worked with my insurance for repairs and they always communicate with me. Their pricing is reasonable too! We've purchased 4 used vehicles from F+P and they have all been really solid investments. I told Steve I was looking to purchase a used car and he helped me find exactly what I was looking for. Erick just took over their sales department and he has years of industry experience! I highly recommend!
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September 2023 by scott mcgowan
Thank you for taking care of my daughter, and her new Maverick. I feel truly blessed to have had you good folks help her with the scratch repair and preparing her Ranger to get ready to sell. I really appreciate how friendly, COMPETENT, and timely you were. It was a very stressful situation for her to navigate and you all made it so much more manageable. Again, thanks a bunch.
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September 2023 by Driver Setup
Fast and excellent repairs on my Honda Clarity. Great customer service too.
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August 2023 by Kate Wagner
I've been using F&P for years & now, they're servicing my son's car. It's an hybrid so it's nerve racking to find someone with experience in diagnosing & servicing the vehicles. F&P has always seemed to be knowledgeable of all aspects of automotive so it's reassuring to take our vehicles hereService: Auto engine diagnostic
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August 2023 by Holly F.
This was my second time there and I am very impressed with how they handled and took care of my car - both times! No wonder they've been in business for as long as they have been. Fantastic customer service, timely and overall just great. Nothing negative to write here. I don't ever write reviews but thought this deserved one.If anyone in the Pasadena area needs a good mechanic go there. Highly recommend it!Thanks Steve and Brett for being awesome at your jobs!HollyI
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June 2023 by Shirley Hendricks
I had the heating hose and another hose replaced pertaining to my coolant system, so far everything is good. They might be a little expensive/pricey but then again what isn't going up.The staff is very helpful and nice and they don't take long to fix your car, my car was there only one night.Thankk you!
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June 2023 by Shawna Upp
My family has been going to Steve at Fremont and Purdon for 14 years. They've taken care of nearly every possible auto repair for us; showing and explaining the issues that are immediate and those that can wait when cost of repair is a factor. They are honest, trustworthy, and respect their customers.Services: Auto body & trim repair
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June 2023 by Lawrence Maddox
They do great work. Very fair prices. We’ve been taking our cars here for decades. Steve is extremely knowledgeable and helpful.Service: Auto engine tuning
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June 2023 by Frank Dwyer
The owner and his team at Fremont and Purdon are the best. They know all about your car; their work is smart, thorough, fast, and caring, and fair, with attention to every little detail. HIghest recommendation.Services: Air & cabin filter replacement
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May 2023 by Biyidan Yue
I bought a Prius from their sales department not long ago. Since then, they’ve been helping me with minor issues for free, which makes me feel welcomed and warm. I haven’t encountered such attentive and honest business for a long time. I’ll def stay as a loyal customer.
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April 2023 by Mary Parker
The skid plate/splash guard under my car's engine had come loose and was dragging on the ground. I took my car to Fremont and Purdon this morning and received it back this afternoon with the part resecured, all for $84.Service: Auto body & trim repair
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March 2023 by Kaitlyn N.
I am not someone who knows a lot abut cars, so I was hesitant to bring my older car in after it starting make a strange noise. I was preparing myself for a mechanic that would overcharge me or "fix" things that were not broken knowing I would not know the difference. Instead, I was greeted with absolute honesty. They diagnosed and fixed my car quickly with no hassle on my end. I am so grateful for this group of people and would certainly recommend anyone with car trouble to go here first.
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March 2023 by diane Hart
Wonderful. Very nice people, Brett always called to give me updates and patiently went over all work being done. I will definitely continue to take my cars to them.Services: General repairs & maintenance
