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March 2024 by dead ronin47
Terrible company allow someone to hack my card and steal money from me to be almost 6 months to get the money back from them
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March 2024 by PK Godberson
NO STAR OPTION FOR CATESTROPHIC FAILURE! Thieves!!!!!. We made two GD purchases from our local Wal-Mart adding $250 in funds to each card (the idea of adding money instead of buying new plastic seemed reasonable). Once we opened the cards and were able to read the entire agreement; monthly fees, per transaction fees, we knew this was not the right fit and had made these purchases IN ERROR.GD Customer service required I provide both card numbers and their pins multiple times, read off the receipt details. Plus we were then were asked to provide photocopies of the cards and store receipt showing the purchases. I was assured by the CSR, “Michelle” who CALLED ME back that GD would issue the refund. However; the "research" department then, via email, stated there were no funds on these cards and nothing to refund. GD staff or "friend thereof" is the only logical thief IF the funds were in fact missing. Pretty sure $500 is a felony in my state! This is just the first of many BLASTS you may anticipate from me and my family! The cards were to assist our 84 year old Aunt to better control incidental spending. GD is a scam! DO NOT GET SUCKED IN! THIEVES GO TO HELL!!!
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March 2024 by Melissa Pelletier
Update: I still am using this company. However, as I said below, they are not giving me the cashback that I have earned. I just gave up. I don’t have the fight in me like I did in the past.I am furious! I can’t withdraw my own $. I’ve spent hours waiting and talking to customer service. Something is very wrong. They’ve been hacked recently. It was on the news. What aren’t they telling us? I want my frighten $. I liked Green Dot at first. They went from 3% cash back to 2% cash back. They used to be transparent. With each purchase it would tell u how much cash back you earned. Not Anymore.
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March 2024 by christina winans
This company is horrible they blocked my card for no reason talking bout fraudulent activity but won’t tell me what fraudulent activity it was they asked me to send in a copy of my ID which I did like 100 times this company is a fraud I would recommend don’t ever use this bank they horrible and keep putting these foreign mfs on the phone pissing me off
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March 2024 by Jariah Ortiz
This company is stealing our tax return money!!!!!!! THIS IS BY FAR THE WORST BANK AND CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!! I got my tax return deposited onto my account after that I use my card for about two days before they blocked my account for suspicious activity and said I had to send in a picture of my ID and that they needed to verify my account. Mind you this is the same account that I’ve been using to receive my direct deposits from my job And I almost use this card every single day!! Well, they told me that they couldn’t verify my ID and they close my account and told me that I would be receiving a check in the mail for the remaining balance that was in my account. I just called them yesterday and now they’re saying that I need to contact the originator of my refund check That doesn’t even make sense because the check was already deposited and I already spent money from that refund check. Now they’re saying that they can’t send me out a check until i contact the originator of the tax refund check to have it reversed !!!! This makes absolutely no sense to me. These people have almost $6000 of my money and will not give it to me. This is ridiculous!!!!! Someone please tell me what I can do about this????!!!!!
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March 2024 by Phillipe Muse
Don't use green dot for your tax return they like to steal them from hard working Americans !
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March 2024 by Boyd Ackerman
Greendot put a hold on my tax return after using the card twice. Still have MY money on the card but can't use it. No follow-up and no prior notification that it was on hold. Also, no timeframe for them to release my money from ransom. Tried calling customer service and starting a chat but just got permahold and no response from a chat. Worst system ever. Will not fall for this effing government scam again!
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March 2024 by Daniel ORDUNEZ
They owe 40000 going on 3 months saying it takes 2 to 3 weeks had to send all kinds of documents in and stilling waiting can anyone help thanks
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March 2024 by Willie Jones
Fraud fraud fraud
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March 2024 by Chris Thomas
Have to admit it, my perception of this business has gained some ground. Thanks for your continued business. Giving another star for recent service
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March 2024 by Lashae Braxton
Green Dot allowed $1,961.00 to be stolen from my account and now i have to wait 90 days for my money to be returned.. Im have made a police report and I'm forwarding it all to the FBI because they allowed it to happen after the first transaction they wouldn't shut my account down until the hacker took all of it. I believe this was a inside job with in green Dot
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March 2024 by Uniqwa Coates
Horrible customer service and after hours I’m still being told I have to wait 7-10 days to access my money
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January 2024 by Michelle James
My gift cards for my grandchildren were lost. When I contacted Visa Green Dot and provided them all the requested information I was told that my money would be returned to my debit card within two days. I was given a claim number. I followed up about a week later and was told that the claim number given was not a valid number, and then given another number. When I followed up on that claim number I was told that the case was closed because they did not receive the requested information, but that was incorrect because the information was provided twice. If I don't get satisfaction I will have my daughter announce this to her followers and warn them not to purchase Visa gift cards because of their lack off help and poor customer svc. After seeing these reviews it seems that Visa is frauding its customers. Perhaps a class action lawsuit is needed.
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January 2024 by Mila Miami
Unless you want your money disappearing & to experience the absolute worst customer service ever.. do not bank with them
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January 2024 by Joe Smith
This "bank" is a malicious and predatory scam. They steal money from "accounts," even when preventing access to funds.
