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January 2024 by Michela Montalto
I love this pharmacy as they have been able to refill hard to find prescriptions. My only complaint is the attitude of the staff on the phones.
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December 2023 by Joey Randolph
Great service. Kind staff.
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October 2023 by Liz R.
This Pharmacy used to have very caring staff that really cared about patients. Since the pandemic the pharmacy has become choatic, a patient will stand in line waiting for an RX pick up for 30 minutes before anyone will ask to assist you and my physician transmitted my heart medical electronically and receiced confirmation that Cal Oaks had the prescription and Cal Oaks Staff advised me the prescription was not received and or was expired, that was not the case. I had to call my cardiologist on a Saturday and have him resend the prescroption to a Rite Aid in Glendale where the staff was helpful and very apologic about the incompetent service I received at Cal Oaks Pharmacy and that was just the Pasadena Location at 55 East California. The San Marino Location is even worse, the staff is rude the manager is totally rude and does not want to be bothered with any type of patient assistance with regard to RX medications. Going Fordward, my doctor is sending my prescriptions to AMAZON Pharmacy online and the medication will be delivered the next day. I would not recommend this pharmacy to a dying heart patient.
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October 2023 by Sean O’
Go to CVS - the clerks are rude & the pharmacist never gets my perscription right - one of the clerks looks like the character from Strangers with Candy
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September 2023 by Gina Marie C
I was fed up with the big box pharmacies being out of stock of my kiddos monthly Rx’s and not caring. Cal Oaks has the small local business feel. No long waits, the employees know your name and greet you with a smile. Only caveat is to make sure your prescribing provider sends RXs to the Pasadena location as there is a San Marino location as well..
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September 2023 by Gogo To
Best pharmacy in town! Friendly and efficient staff who greet you with big smiles, efficient and compassionate group of people. They offer delivery and they’re open until 7 on weekdays! Guys I wish I found ya’ll sooner! Thank you for everything you’ve done and continue to do for myself and my family!
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September 2023 by Tom Johnston
I have to compliment and comment on Jay.He is the star in the Pasadena retail world.? Absolutely he makes having an illness almost woth it.And of course the owner the gorgeous marvelous Minah is aTreasure to cherish.And Tina knows everything go to her if you have a problem and Tina will make it go away.
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September 2023 by JJ 888
Best pharmacy ever! Excellent service and fast, friendly employees A+++
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August 2023 by Anne Alderson
This pharmacy is the way a pharmacy should be. Excellent service, knowledgeable, helpful, delivery.Thank you.
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August 2023 by Erica H.
This pharmacy has the most exceptional customer service! I have a challenging script I have been sourcing with them for the past 9 months and every interaction I have with staff has been kind and respectful. When they can't get what I need they help problem solve. When information is needed from my doctor they make that call. Even when results are frustrating I feel like I have a team working with me and it makes disappointment easier. Move all your business to this pharmacy. You won't regret it!
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June 2023 by Louis O.
Staff is personal and responsive to customers and will contact by telephone when prescriptions are ready for pick up or delivery. Vaccine shots available without prior appointments. Easy, convenient parking.
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May 2023 by Gina T.
This pharmacy is the best! Small neighborhood pharmacy that really caters to their customers and knows me by my name. The staff is friendly and helpful. My father lives in an assisted living facility a few blocks away and they even deliver his medications. They call to make sure he received them if I express concern about the delivery. They validate the parking for 20 minutes.
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May 2023 by Joel M.
Outstanding customer service. They are personal, efficient, great at dealing w insurance and fast. Cannot say enough good about these good folks. Imagine walking in any CVS or Rite Aid and having them know who you by name and have you out of there in a matter of minutes. I'll never go anywhere else. Love this place!!!
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March 2023 by Lettice S.
Tried for two days to find out if they had a drug in stock so my doc could call in a prescription prior to my upcoming surgery. First I phoned but they refused to tell me. I came in person today. Woman at pharmacy told me four times to have my doc call it in. I said doc already called it to CVS and Walgreens, neither of which had it in stock. I didn't want to bother doc office again unless I knew this pharmacy had the drug in stock. It was a stand off. Just tell me if you have it, and doc will send script immediately. Why couldn't they do that?! Finally, in a huff , the woman asked pharmacist to look in computer to check. Took less than one minute. They do not have that drug. I do not understand the snippy attitude. Sure have lost a long time customer here. I'll go elsewhere to get a walker and other items needed to prepare for foot surgery.
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February 2023 by Donna B.
I love Cal Oaks Pharmacy! I originally started with them because my pharmacy did not have my medication in stock and suggested Cal Oaks. Their customer service, specifically with Ashley, is outstanding!! She's very knowledgeable and goes out of her way each and every time! I walk in & they greet me by name. They are also quick and efficient. I've been a customer for at least the past 5 years or so and will continue to give them my business.
