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April 2023 by Sara Villa
My tax professional, Grace, makes it easy to file and she cares about my tax filing experience. She informs me about all my options in the best way.
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March 2023 by levan amiranashvili
not great experience. last year they made mistake this year same. company needs to hire tax professionals. my taxes got rejected and i have no idea why and nobody even reached to me so far. i tried to reach them and requested refund for payed services, that they were unable to provide. not recommended. UPDATE- Below response is just robot that reply automatically. so don't take it seriously. I called in already and they are still unable to fix anything or cannot even tell me what's the issue or why it got rejected.
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February 2023 by Boba F.
I don't do a lot of Yelp reviews, but I had to recommend Nancy Niles at H&R Block because she has been extremely helpful with my taxes multiple times over the years. There is always anxiety when it comes to taxes, but Nancy always has a positive attitude and explains everything thoroughly. I highly recommend her if you find yourself having your taxes done at H&R Block in Pasadena.
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February 2023 by Lashaun Payne
Never got my glasses. I went back the last booth and said oh we got a pay. How did you get paid nothing this is for Baltimore Social Security.
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February 2023 by matt courtade
Very disappointed. $8k delta in my return, in my favor by using turbo tax……and it was free. Ouch
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July 2022 by Brenda M.
The customer service is good, everyone is polite; however, they filed my return incorrectly and my tax "specialist" did not seem to know what she was doing and she was incredibly disorganized-- she called me on a Saturday afternoon, two days before the deadline, to tell me I had to go in person to pick up a form, sign it and mail it myself in order for my tax return to be finalized. She did such a horrible job that I prefer to deal with the IRS myself now that I am in trouble than go back there.
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May 2022 by Cesar Rincon
Our tax preparer Grace Mendez was very helpful and informative. We will definitely be returning next year to do our taxes.
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May 2022 by John Ellis
Confidence in Louis Constan throughout the prep process and his detailed explanation of our final return.
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April 2022 by Cole B.
I see Grace for less than an hour each year, but I feel like I know her. She's bright, nice, and efficient. My first year with her, the appointment took longer, but it was still really easy. Each subsequent year gets faster and faster - Grace is prepared when I arrive and my appointment this year was only about 30 minutes. I had forgotten to bring some things in this time, so I finally got logged into the HR Block website to upload them. Easy peasy! Next year I could just upload everything and not have to go in at all, but honestly, I want to say hello to Grace each year, so I'll probably still make an appointment. :)
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February 2022 by Shay McClendon
Because I have been using HR block for over 30 yrs and have never had a problem with the service or preparers.
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August 2021 by C Roxy Q
Had an issue with the online version of the H&R Block software and I could not e-file. Miss Virginia answered my questions and made me feel comfortable. She helped with the 8958 form and I was able to e-file.
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June 2021 by Chris B.
Nobody answers the phone... ever. I call and call. It says online it's open. I go to the office and it's closed. I try and make an appointment and there are none available. I don't understand. They have my tax documents from when I filed my taxes - I never got them back. I now work freelance and I'm trying to get a consultation and there's just nobody there. I don't get it. If the office has closed down then close it down but acting like it's open is bizarre.
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June 2021 by Deborah Baxtrom
I have had my taxes done at H&R Block for 25 years. I wouldn't go anywhere else, and Virginia Holt is the best tax preparer I've worked with.
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April 2021 by Ramirez Ramirez
Mr Luis was so nice and explained everything to me as he was preparing my paperwork and also answered all my questions
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April 2021 by Ceci R Quintor
Had an issue with the online version of the H&R Block software and I could not e-file. Miss Virginia answered my questions and made me feel comfortable. She helped with the 8958 form and I was able to e-file.
