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December 2023 by Nicole C.
I've been coming here for years. Wonderful group of people that work. Chilled laid back vibe in the store - feels like a bunch of animals lovers who are kind and caring Parking is easy - they have a lot of there is free street parking in front. I come in here for dog food, toys and treats. Sometimes I order them online too!
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December 2023 by Patrick W.
Personal opinion only but I think Centinela is probably the best pet supply store. Their staff at any location are always friendly and greet you as you come in and I've been coming for years even after moving to different parts of LA. They are knowledgeable about the products and make very good recommendations from types of foods, treats and even types of harnesses for calm or high-energy dogs. To top it all off, they have an amazing return policy. I have an extremely picky pet and have tried a multitude of kibble, wet food, and treats. Sometimes she will like something for a meal and not want it anymore after that first day or so. Sometimes she'll sniff a treat and not like it. Ungrateful right? Kidding kidding. With that, I'm able to return it and continue to figure out more of her likes and dislikes.
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November 2023 by Caroline K.
I've been here about three times with my furbaby, and the employees have all been very nice. I like that they sell a lot of smaller brands not sold at chains like Pronto and A Pup Above. Prices are reasonable, and they often have special sales going on, so I reading signing up for their emails. Will continue to shop at this location.
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November 2023 by Candice K.
I don't usually leave reviews the day of or even asap but I really wanted to leave this one asap specifically for the lovely employee Jessica and the fact that the selection here was superb. Jessica was very knowledgeable of the products we chose for our cats and also gave us some useful, honest tips and recommendations.. thank you, Jessica! This will not be our last visit. Our cats thoroughly enjoyed their food and we can't wait for them to try more as we find the perfect ones for them!
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October 2023 by Lillian G.
Jessica, the floor supervisor, truly understands the definition of customer service and the love humans have for their fur babies. Each time I come into the Pasadena Location, she has a huge smile, is ready to help, and always offers help to carry large food bags to the car. THANK-YOU JESSICA! -Proud mom of a Cane Corso & Maltipo
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July 2023 by Brianna V.
My dog is a picky eater and my boss recommended me to try the Brand Lotus kibble. What's cool about Lotus is that it has small bites kibble for my dachshund who prefers small kibble to chew. As soon as I put this kibble out my dog started eating it fast. I also purchased milk and he likes it too.
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December 2022 by Monica H.
I've been purchasing food and treats for my dog from Centinela Feed for the past year and have consistently received great service. They offer online order for same day delivery (free if a minimum spend is met) and store pick up. They recently ran a promotion online and the system did not work all morning. I called them and they happily checked their inventory for me and offered to honor the coupon in store. They tend to have awesome sales every so often and that's when I'd stock up on food and treats for my dog. Employees would ask if I need help if anything whenever I visit.
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June 2022 by Trisha W.
The most half hearted customer service. I love this store and all the other ones I've been to have easy going but very helpful employees. The person over the phone just did not want to lift a finger and help. How hard is it to do an inventory check on the computer or in person? It's a shame. I called to see if they have product in stock for me to purchase and they were too lazy to do a search. What the actual... anyways. For sure don't recommend this particular location unfortunately.
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June 2022 by Eugenia L.
They always have friendly associates working here. Today, Walter greeted and helped me out and he was very sweet and helpful and you can tell he has a love for animals. He told me about the specials going on in the store - gotta love their deals! He recommended the Earth Animal chews and was very helpful when I had questions about the product. Tried the chews out once we got home and my dog seems to like them. The quality is great - love that they're made out of rice (not rawhide). For my dog who easily swallows and chokes on things, these things actually just perfect since they are easily dissolvable and digestible. The chew lasted for a good amount of time in one sitting too!
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February 2022 by A V.
I really hate to leave bad reviews, but this one is a long time coming. I've been shopping at Centinela for years, because I want to support local businesses. Brian always goes above and beyond for my elderly mother. They have a lot of nice employees.The upsetting thing is that I have to argue for them to honor their coupon/promo offers. It's stressful. It's not about saving a few dollars, but the false advertising. I've spent at least $4,755.75 at this Centinela location in the last two years, not including cash transactions-- I was a loyal customer. I could get better deals on Amazon, but I try to support local businesses. The most recent incident was on February 5. They sent out an email saying "ALL TREATS" were 20% off. Greenies were not excluded in the fine print. I currently have a herniated disc/pinched nerve that is causing me a lot of pain, but I went down to the store to buy the Greenies Pill Pockets. The cashier told me they were not included in the sale, because they are supplements -- not treats. I bought the Greenies anyway, and when I got home I reviewed packaging and noted that the word "treat" is listed at least eight times. The word "supplement" does not appear on the packaging. *** I even reached out to Greenies -- the manufacturer -- who confirmed these are NOT supplements (because they don't make feline supplements). They're treats. See attached screenshots. ***I decided to reach out to the store once more. I spoke with Talaya who stood by Centinela's policy that these are not treats. I told her that this is false advertising, and she agreed. She was nice, but indicated that as a manager she couldn't do anything about it and that speaking to higher ups was my only option. I reached out to Centinela via email and haven't heard back yet. My last trip to Centinela, before this, was just a week ago on January 30. I went to the store because of their 20% off "waste management" sale. I purchased 28 lbs of World's Best Cat Litter at $33.49 and was not given the sale price because I didn't ask for it. (Why do I need to ask for it when there are signs everywhere, I received an email about it, and everyone is told about the current sales upon entering?) A manager -- who was very nice (didn't get her name but she told me about her feral cat) -- was called and she refunded $7.39 to my credit card. She was very apologetic. I leave here feeling so frustrated more often than not. I won't be shopping here again. I know that this is their first negative review, and they probably won't miss one customer's business.
