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February 2024 by Ben M.
Good job, the service was good BUT!, you have to stay in touch with these guys because when your watch is ready, they will not contact you. they wont even send you a notification that your watch is ready. I don't get it... what's so hard about a text message or phone call ??? Especially when you're paying such high prices???
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February 2024 by J D
I have done business with LAWW a couple of times on very high dollar watches. WhileBeau does excellent case work, I can say their office secretary Edvi is the absolute worst to deal with. He is very lazy and has terrible communication. It’s also a known fact that they push customer work orders aside for vendor work orders which is frustrating. Many people bite their tongue with Edvi because they are desperate for Beau’s case work. I honestly feel the only real reason Edvi has a job is because he is buddy’s with Beau. He does a terrible job representing the front end of this very small business. But it’s ok. There are many other businesses today that can perform the same repair work. Edvi was purposely delaying sending my watch back to me when I expressed my disappointment with the way he was dealing with me. Edvi stopped responding to my emails when I was requesting that he send my watch back since they were not going to repair my timepiece. Not only did I have to loop my attorney in on the emails but I had also called my other attorney who lives in LA. I had to have their other partner step in who I know just to get them to send me my watch back. Got hit with shipping both ways for a watch they didn’t repair. It just came down to how disrespectful Edvi was with me that was a deal breaker. I have bit my tongue with this guy too many times and so have others within the watch community. But to take things to the level he did just to mess with me shows LAWW’s true colors.
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December 2023 by simon t.
If a ZERO would be available, I would have picked. Called multiple times; sent two email with pics and description of service request as asked for on the recorded message on their phone, It's been]n two weeks, and no response. Do not ever deal with a watch repair business if they do not answer their phones. AVOID.
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May 2023 by Khoi B.
Came to service my watch during business hours. Rang door, no one answered. Called, no one answered. Waited for 15 minutes. Why do you even have store hours on Yelp?
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April 2023 by Anders D.
I would highly recommend this business. I was looking for a watchmaker to do a crystal swap on my first mechanical watch (Seiko) to upgrade to a sapphire crystal. I couldn't find someone in LA that would be willing to do the swap for me since it was not an OEM crystal but they assured me it was no problem. They completed the swap within a couple days and even gave the old scratched up crystal back to me. I know these guys deal with high end watches but they treated me like any other client with my Seiko. I am very happy to have my upgraded watch and will be going back for all my future watch needs.
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January 2023 by Vincent T.
Just had my crystal replaced by LAWW as my vintage datejust had a crack. All communication with Edvi was through email. Edvi was responsive and took care of me. TAT and price was reasonable.
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November 2021 by Curtis A.
This is the ONLY place I'll take my Rolex and other fine Swiss watches for service. For my '83 Rolex 16750 GMT Master owned from new, the magicians (Beau) at LA Watch Works did a minor case refresh, restoration of my original hands to match the original patina on the "matt" dial, and a new old stock "Pepsi" bezel insert. The watch looks absolutely stunning.
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May 2021 by Brian Fisher
LAWW is simply the best watch repair shop in the world. And, I’ve used so many before finding these guys. Use them with confidence.
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April 2021 by James I.
I brought a vintage watch into LAWW for a complete overhaul as well as a hand replacement and color matching. I could not be happier with the results!
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March 2021 by Arvin A. Arakelian
Took a vintage watch there for authentication. They were super friendly, took their time, and authenticated my timepiece in a reasonable time. The gentleman (I believe his name was Bo) shared the signs he looked for in spotting a fake. I also got the opportunity to see some vintage pieces which we only really see in articles and photographs. They're professional, cordial, and know their stuff. Great experience.
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October 2020 by Arvin Arakelian
Took a vintage watch there for authentication. They were super friendly, took their time, and authenticated my timepiece in a reasonable time. The gentleman (I believe his name was Bo) shared the signs he looked for in spotting a fake. I also got the opportunity to see some vintage pieces which we only really see in articles and photographs. They're professional, cordial, and know their stuff. Great experience.
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September 2020 by Ben G.
A truly fantastic experience for this Rolex Submariner owner. Edvi is the man to talk to to get things rolling on a repair, refinish or whatever your baby needs. I live in Phoenix and sent my watch to them for some bracelet refinishing - well let me tell you, the work was outstanding, quickly performed and very well priced. Shipping and handling were an initial concern for me but Edvi assured me all would be well - and it was. I paid for the proper insurance to and from my home for my watch and it was all very affordable and seamless in the process. My watch was gone for one week and came back looking perfect. Wearing it now. These guys get my highest recommendation and will look forward to utilizing their services again.
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August 2020 by Richard Van Frank
I had my 2000 Rolex GMT Master serviced here. Good service with regular e-mail updates and quick turnaround. Fair pricing. The watch was returned looking and feeling brand new, and keeps excellent time.
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June 2020 by 312 Motoring
Had to have the crystal on my Rolex GMT Master II replaced. LAWW came highly recommended by many Rolex enthusiasts. They did a great job, replaced it with an OEM crystal, and total turn around was only 2 weeks. Would have taken 2 months to have it done by Rolex.
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May 2020 by Danny S.
These guys were great! Met with Beau and got my Rolex authenticated. He was very friendly and knowledgeable. I will definitely bring my watch to these guys when it needs to get serviced!
