-
November 2023 by Kristina C.
Honestly one of the best lululemon I have been to. They have a lot of options and the staff is so helpful. Usually clothing shopping can be difficult but they made me feel super comfortable. Lululemon naturally is more on the pricier side but the quality is great. I don't have to worry about the clothing getting smaller after washing and drying.
-
October 2023 by Julia C
This lululemon store has the best customer service. Thanks Daniel for helping me! He didn't push us to buy but was kind enough to explain our confusion.
-
August 2023 by Douglas Antrim
Best customer service I’ve ever experienced, Emanuel is the best, representing the best. Couldn’t be happier with the level of service and professionalism
-
July 2023 by Michelle D.
Excellent customer service provided here today from Reed and Wesley. Highly recommend these managers and very professional at handling my issue as a customer. These are the kind of people you hire to work for your company. Store is running smoothly and plenty of items to choose from. Will return.
-
June 2023 by Valentin De Jesus
This location has the best customer service out there. Everyone at the store was friendly and helped me find the perfect gift for my girlfriend. Shout out to Jocelyn for helping me out !
-
May 2023 by Adriana C.
Excellent experience ! First time trying aligns and the girl Megan I don't recall her name but super pleasant she helped me up with sizes and even went to the stock room to pull another size. They didn't have another item in stock and she placed an order online to ship to my home. At the register she even ask what color bag I wanted lol. Extremely professional and she was also training another girl. The store has a lot more variety and more sizes.
-
April 2023 by Tiffany L.
I went in to do a return and was being racially profiled while 2 customers next to me who was also doing a return was not being asked a million questions by the cashier. The manager, some lady was constantly asking me the same questions over and over Two customers came in at the same time as me to do returns and they were greeted while I was not and got their returns handled smoothly without being difficult 0/10 do not recommend
-
April 2023 by Kyle Dugandzic
Don’t buy anything from this location. Staff are rude. They are extremely stingy when it comes to returns even if you have proof of purchase pulled up on your phone. Also, they tried to tell me I don’t get a discount anymore and they would “honor it this time” but in the future I wouldn’t get it. Every other location I have gone to has never given me trouble.I love lululemon and I wear a lot of their clothes. But I’m happy to drive to Glendale or another location so I don’t have to deal with the headache.
-
April 2023 by Nick D.
So great! Shout out Colby. She was so helpful, kind, and overall awesome. I highly recommend!
-
March 2023 by Antonia Barringer
Kind of surprised at the lack of customer service for such a large chain. I brought in a return and and bought a tee. They asked if I could come back because they had “no gift cards for the balance, but thought they’d get the cards in the next day” and I should come back. Seriously? At a major chain? Can’t send me a credit for the balance by email? Can’t give me a register credit receipt? They weren’t apologetic at all. I was traveling and didn’t want to cart it in my bag and it was very inconvenient. I left my $5 credit w them and said forget it. Won’t ever go to that store again. Aside from the Love Tee, I prefer Athleta anyway if I’m going for that basic yoga, pilates wear. Thumbs down on the Pasadena branch of Lululemon.
-
March 2023 by Kitty Cooper Aquino
The staff was helpful. We had a pair of pants shortened but i don’t think it was done!
-
February 2023 by Sue L.
If you are a Spectrum user with an Apple product, DO NOT consider the purchase of The Mirror. There are constant connection issues. Tech support continues to be rather ineffective. I regret the purchase, and do not wish you the frustration that comes with it.
-
December 2022 by Sarah M.
As I was getting my pants cuffed for tailoring the work associate who was safety pinning my pants left me on the stool & gave away my changing room with my personal items still in the room.
-
October 2022 by Gardenia Nahigian
Hands down THE BEST retail experience I have had this year. I was looking to purchase a new pair of Lululemon pants, but wasn’t sure what style and size would work for me. I called the store to ask when the best time would be to come in and had a pleasant phone conversation with the manager Monica. Monica let me know when she would be in so she could help me.A few days later I finally had the chance to come into the store and was warmly greeted by Jason who helped find Monica for me. I told Monica a few styles I would be interested in and Jason immediately pulled those in different sizes and colors. Klarissa provided additional help by opening a room and answered any questions I had regarding fit and style. Klarissa was patient with me as I modeled the pants for her and she provided her honest opinion on which fit and style looked good (felt like I was shopping with a friend).I ultimately picked a pair of pants that I wanted shipped to the store and as I was awaiting the shipment I had two extremely helpful interactions with Darlene, the assistant store manager.I’m so thankful I came to this particular Lululemon as Monica, Jason, Klarissa, and Darlene made shopping here incredibly easy and fun. The store associates are attentive to their customers, which made shopping in person worthwhile.Lululemon has a lifelong customer for the kindness bestowed to me by the managers and associates of this store.
-
September 2022 by Anastasia D.
Daniel is the best!! I walked into lululemon today just for a peek, as I've never had any clothes from this brand before and felt like I was missing out. I totally was! As I was selecting some sports tops, a store stylist immediately intuited which size & color I was looking for and started a room for me. While I was trying on items, he even kept my boyfriend entertained with a conversation about Jordan 1s! what more can a girl ask for, especially when she's worried that trying on one more item will get her bf rolling his eyes all the way home! Lmao I really loved all the items he suggested for me, his ability to pull items in the right size & flattering color was uncanny. I wish I had come in earlier in my credit card statement to purchase all of his recommendations! Hope this review gets him a raise bc he truly rocks :)