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November 2023 by Michelle C.
Wonderful service!! Most of the workers over there are actually really nice and very friendly! The store inside there is really cute, charming, cozy, and spacious!! They do have a lot of clothes and nice accessories to choose from!!! I definitely will come back to buy more of their cute clothes and accessories over there in Pasadena, California when I get the chance to!!! Thank you all so much for everything! Five stars is exactly my total rating!!! :)
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August 2023 by Alison G.
Shoutout to the girls helping me on Thursday 8/24, very sweet and helpful trying to help me find my post partdum size. Had to exchange since I think I'm size bigger and they're very understanding wanting me to get the size right to love my jeans. That's customer service!!
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July 2023 by Sheila S.
I needed to buy new jeans and found this store on Yelp. Lauren assisted me and was incredibly helpful. She was able to guess my size and recommended a cut based on my preferences. She was spot on. I bought the first pair I tried on. She also let me know that when you bring in old jeans they recycle them and give you a discount. I ended up buying two pairs and will definitely come back.
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June 2023 by Jennifer H.
Love their clothes and the range of sizes. We can all shop there together. Also like the denim bar and leather goods.
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May 2023 by Andrea Sanchez
One of the Asian workers stared me down when I walked in with my boyfriend. (Didn’t even greet me BTW!) I was drinking a matcha. So I just stared at her back. Then I said “can I not bring this in here?” She said “no, it just looks good.” LOL SURE ! You were just being rude and you KNOW IT! I’ve worked in customer service IN CLOTHING RETAIL my entire life of 15 years and I would never just stare rudely at a customer like that and not greet them! Lol I was so insulted ! Disgusting ! She’s probably racist. (I’m Latina and my boyfriend is white).
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November 2022 by Alejandra M.
Justine and Janice were uh-mazing! First off, Janice helped me pick out the two types of jeans I was eager to try and ended up falling for both! Justine gave me great customer service at the counter. So 100% happy thank you ladies!
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June 2022 by Leticia Morales
I absolutely love this particular store, great variety of clothing , nice and helpful customer service
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May 2022 by Yimeng Yu
All the team members are super friendly, and Sam is very helpful:)
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April 2022 by Robin R.
I know I'm getting old but can't some of these stores bring in merchandise that most people will enjoy. Most of the shirts are very boxy and frumpy. The majority of their jeans are high waisted. There are lots of petite woman who have a shorter torso. The dresses are made for a 6 foot women. Lately Target has been looking like their buyer is from "Little House on the Prairie ", Maxwell is heading that way, they are on their way to that town. Do better for the prices you are charging please. Btw. The employees in the Pasadena store are delightful, this review is towards the buyers and upper management who seem to be out of touch.
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January 2022 by Sarah N.
I shop a lot with Madewell. This is the unfriendliest boutique I've ever been to. I've been here dozens of times and nearly every time the workers are rude. Mind you I usually go in head-to-toe in Madewell and spend quite a bit. I stopped shopping at this location and switched to online and other boutiques because of the attitude of the workers at this location. A big contrast from the workers at the Americana who are super engaging and friendly.
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October 2021 by Walkintruth
Great place to shop. Love the location and this store layout over my hometown one. Friendly staff. 10/10 experience
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August 2021 by Marcela O.
Recently bought a pair of jeans online which were too big so I thought to exchange them in store. Unfortunately that specific style was only available online but the store got the best of me and I ended up finding a great pair that I exchanged for with the help of two amazing salesgirls (I believe their names were Audra and Michelle?) I'm horrible at remembering names but will never forget the incredible help that these two lovely ladies helped me in finding the perfect pair of jeans! Michelle was so helpful in finding me various colors and sizes to try on, and explained to me the difference in rise, which I so very much appreciated! But overall, the service at Madewell was amazing! I will definitely pay this store a visit again soon and hope these two saleswomen get the recognition from the store that they very much deserve!
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July 2021 by Margaret P.
I came here for one thing and ended up walking with five items. Coincidentally, they had an additional 30% off sale on their items, so I was definitely tempted to shop a little more. The customer service here was great. Everyone was making sure I was being attended to. You definitely get what you pay for. The average price for a pair of jeans is about $100, but you can definitely feel the difference. I parked on the street and paid for 2 hour parking which was about $2.
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April 2021 by Ella C.
Thank you for being the kindest and most angelic being during my return and reorder, Jeffrey! I was having a bad day and you turned it all around!
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March 2021 by christina p.
I bought two jeans online for full price that said final sale because I didn't know which one would fit better. Madewell has made exceptions for me in the past as I am a Madewell star status so I brought the jeans that didn't fit into a store to make a return thinking that the manager would have some common sense and at least give me a store credit. She told me flat out that it was a final sale and she couldn't make an exception I told her that's ridiculous considering i clearly purchased two pairs of jeans that were full price that is still in stock online. She ended up letting me make a same-day exchange that said Madewell is supposed to be known for their good customer service and it seems like that's been falling short these days.
