-
April 2024 by Mario Garcia-Gillespie
Terrible service and small selection from most Men's Warehouse locations. I was inside looking around for shirts for work, pants, and a new coat and I was never greeted or asked if I needed help. Their selection and size offerings did not inspire me and I had to go to another store.
-
March 2024 by Daniel Belisle
If you're planning a wedding please don't subject your groomsmen to this place, $300 for a boxy cheap polyester suit rental feels terrible
-
March 2024 by Doris Miller
Staff very friendly and helpful!
-
February 2024 by kristen muller
I want to thank Alfonso for his exceeding kindness and excellent customer service. This store has a customer for life
-
December 2023 by Andrew L
Victor was super helpful and I got a great deal on my wedding suit. Very nice place.
-
November 2023 by Brandon Schneider
Leighton was extremely helpful and informative in helping my family and I make wedding preparations and find the tux and suits we needed.
-
October 2023 by Rickey
Good place. Has the essentials. What made the difference was the awesome assistance from Victor. If you need to update your measure and/or need recommendations, then Victor is the person to go too. Keep up the great work.
-
October 2023 by Paul
Great experience. My fitted suit was ready sooner then promised. A minor adjustment was handled by Alejandro, the tailor to my liking. I walked out happy, moved on to an evening with old friends. Thanks Alejandro, MW.
-
October 2023 by Dan S.
I was in Pasadena for a wedding, when I got into town, I realized my suit was forgotten at home.I went to Mens Warehouse the day of the wedding to buy a suit and was greeted by Christopher, who took great care of me. He was knowledgeable, helpful in finding my size, and making suggestions on accessories. If I lived in Pasadena, I would buy all my suits from Christopher. I couldn't have asked for a better experience in a stressful time.
-
September 2023 by Bill H.
I went the Men's Warehouse store this week on a Monday morning, and was planning to buy two suits. I was seriously considering purchasing Joseph Abboud suits, and wanted to know more about them. There were three sales staff in the store, and I was the only person there. One salesperson was on his phone and the other two appeared to be having a personal chat. Eventually, I was approached by a salesperson and she asked if she could help me. I said sure, and mentioned I was struggling to find my suit size because the sizes were all mixed up. She said, "I know what you mean, I have the same problem." I told her I'm usually a 44r. She made no effort to help me find the 44r's. I asked her about the suit fabric: type of wool, wool blend, quality (superfine 100, or 120)? She said, "What does a superfine mean? All I know is they're a good wool blend."A quality suit has a full or half canvas lining. Canvas shapes to the body, making for a better fit. I asked if the suits have a canvas lining. Her response was, "I don't know what you mean."Another member of the sales staff piped up and said, "We don't sell canvas suits."I found a 44r jacket and tried it on, and wanted some feedback on the fit. However, the salesperson had disappeared. At that point I thought I'm in the wrong place to make a purchase and then promptly left the store. Questions:Why don't the sales staff keep the sizes separated on a routine basis, and help the customer find their size?Why isn't the staff better trained on the details of the goods they're selling, and about suit quality in general?Shouldn't the salesperson stay with the customer?Conclusion:The front office needs to fully train staff and monitor the employees more closely.
-
September 2023 by Jennette R.
Leighton is my go-to guy for a suit! He was able to find all the right clothes that fit me and made it a very easy process to buy a suit. Everything is straightforward and having Leighton assist me in picking out my outfit made it a breeze. Definitely recommend this Men's Warehouse and Leighton for all your suit needs!
-
June 2023 by Ofonime Umoh
We needed specific sizing for his shirt that we had trouble finding anywhere else. We came to Men's Warehouse based on recommendations and had the best help ever. Emmanuel quickly welcomed us and helped to confirm the best sizing and fit for us and even helped us with finding the perfect pair of dress shoes. I definitely recommend coming to this location if you need assistance. Thank you!
-
June 2023 by Ceiling F.
Recently, I started looking into getting my first suit, but being non binary, assigned female, I knew that would not such a simple search, as not all places are comfortable serving those of us who are part of the LGBTQIA+ communities. A fellow non binary friend had a good experience at Men's Wearhouse and recommended them. But I hesitated for awhile because I didn't know if their experience was something that could be experienced chain wide, or an individual store thing. I was leaning toward ordering online so I wouldn't have to risk transphobia and the cost would be less expensive most likely, but ultimately decided to give them a chance, since I saw they offer free measurements and I figured I could at least have a knowledge of my size to use for more accurate online ordering. I called the Pasadena store to see if they would be willing to provide measurements to me, and was told that that would not be a problem.The time finally came to make my visit. I was nervous but also excited in some ways to be taking these steps. One of my brothers took me and we walked in the back door. Walking toward the middle, near the cash registers There were several employees. I wasn't sure who to go to to get started, but one of them (George) approached and asked how he could help us. When I explained that I was there for measurements and that I was non binary, he showed no signs of discomfort at that. When I told him the colors of our flag and that I wanted them in the suit, he helped me look for a few things with those colors. He was also very respectful to my brother. As for the measuring part he did it very professionally and delicately so I was not uncomfortable at all. I appreciated that he was not pushy, but did offer feedback about how an item is traditionally worn, where it sits,etc.I ultimately decided to make a purchase after all and as part of the package a tie was included. I had one already but George made sure to look through the ties for one that had one of my flag colors! I wasn't able to take it home that night, unfortunately, but was grateful that the reason was due to alterations being done, so the suit would fit nicely. And I wouldn't have to worry about taking it elsewhere.When the suit was ready we went back to try it on and it was such an awesome moment, even better than the first night which was already pretty amazing and magical. Especially because of the mirrors they have there that help you see from multiple angles! George was not there but we were helped by Christopher who was also very respectful of me and of the two siblings that went with me that time. He didn't make us feel rushed when we had questions or wanted a pocket square that was close to my colors, etc. (Neither did George).We ended up having the suit held for me at the store for a bit and made another visit to purchase the few items to make the suit perfect for my special day. Each time everyone was so kind and those that recognized me from before asked how things were, shared in my enthusiasm, etc, including the woman who worked the registers ( I THINK her name was Maria, but am not certain). I was able to be freely ME! Something I don't take for granted. Thankfully I never had any interactions with hostile customers, another thing I don't take for granted. One more thing that i appreciated: they gave me a garment bag that did not have their label on it. Which meant that it was more subtle and would be less suspicious if certain non supporters saw it. The main bummer is that the prices are definitely out of range for us and quite a few others. Had a friend not wanted to buy my suit and accessories as a gift, I would not have been able to get it nearly as soon as I did. If you sign up for their email list, there are almost always sales and clearance (65% off, many times, which really is helpful). Since my own experience I have been spreading the word now, especially to my LGBTQIA+ friends that this is a safe space for us with an amazing selection! As is their phone support who I called after my visit to
-
April 2023 by Adam Gong
when I picked up my suit for prom, it was a totally different suit. Prom... ruined.
-
April 2023 by Dean Demesa
We've been to five Men's Wearhouse locations in Southern California in the past week. The store in Pasadena on Lake Avenue is the most organized. Also, a young man who was working at this store named Christopher exhibited exceptional customer service with his professionalism, good manners, and is very helpful. We let the manager know what a well organized store and an exceptional employee he has. We ended up purchasing many items from here. This is great place to shop for men's suits for many reasons.
