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November 2023 by Kristina C.
Walked in here because it looked so cute from the outside and it did not disappoint. There were so many different items to buy. They had such cute Japanese inspired items including plushies, bags, keychains, water bottles, and lots more. I bought a lot of different things for my nieces and they loved it. Everything was reasonably priced and the service was great.
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September 2023 by Lindsay M.
i had some chicken noodeles it was so flavorful. and great even the. veggies were so good. and you get alot. we had take out. crunchy goodness
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August 2023 by Diana Y.
Found a good phone holder for the car, and Sales rep Andrew was great! But someone needs to turn the A/C back on in this place - it's a hundred degrees out, so hard on workers as well as customers!
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August 2023 by Rosanna Alulema
I was getting a headphone today. But it was 14 something and I was giving them $15 and didn't have any change at all in their box. What kind of store it is they don't have any change. Android doesn't have apple pay. Please don't go there. I don't recommend you that place. The place was very hot and didn't have an air conditioner
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August 2023 by Jacklyn T.
I went in today wanting to browse but there was no ac. It was so hot inside that I didn't last longer than two minutes. I feel so bad for whoever works there. It was much cooler outside than in the store
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August 2023 by Ealeen B.
This is the worst Miniso store I have gone to. I was in a hurry to pay for my stuff but the lady in front of me that was being rang up kept calling her friends that were in line behind me and the cashier didn't say anything. I was not happy. Oh, and you cannot pay cash here unless you have the exact change. There was a sign but it was not legible. What a mess! I wouldn't be back here at all.
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August 2023 by Rosanna A.
I was getting a headphone today. But it was 14 something and I was giving them $15 and didn't have any change at all in their box. What kind of store it is they don't have any change. Android doesn't have apple pay. Please don't go there. I don't recommend you that place. The place was very hot and didn't have an air conditioner.
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August 2023 by Rolloh S.
I feel bad for the workers. Hot building with no AC, the workers seem miserable. I would not like to work in those conditions
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August 2023 by Linh Y.
After Chef Tony's Dim Sum, Hello Gelato, and YiFang Fruit Tea (I know... what didn't we cover LOL), I wanted to bring my daughters to Miniso. Wow... what a lovely store, but hot as heck! I was expecting to walk into a very cool store... it was cool seeing, but not cool feeling LOL. Unfortunately, the air conditioning was out of commission. Bummer! It must have been torture for the employees to be in here their entire shift. At least for the customers, we can leave whenever. They had 3-4 fans running, but that's just a waste of energy. You're not going to cool down such a big space with fans. Hopefully, they have fixed the AC issue by now.Anyway, we walked around the store. Saw some very cute and adorable stuffies. They have other things, too. But we were mostly interested in the plush toys. Well, my youngest daughter found some sort of chicken mushroom. So we bought the portobello mushroom chicken and the white pokey dot pink mushroom chicken. I called the portobello one "sargent" because it has that in charge look LOL. I don't resonate much with the white pokey dot one so no name for it. I used to collect TY beanie babies for myself many blue moons ago, but nowadays, whenever I buy plush toys, they are gifts primarily for my daughters or other family and friends. My girls have plenty of them plushies LOL.Staff was okay. Prices are as good as they get. Ambiance is just lovely... I like my pinks and lavenders. We'll definitely pay Miniso another visit the next time we're in Pasadena... just love their plush toy selections! Thank you Miniso for creating fun and soft stuffies. Happy Miniso'ing!
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August 2023 by Stella Pennacchioli
Love the plushes really good quality too!
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July 2023 by Fiona B.
Neutral review. Products are great, employees are friendly but OMG it's like an oven in there. For the years we've been going there it's been so hot... this is no longer an AC problem but a management one. Please "FIX" your AC Mini-so Pasadena.
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June 2023 by KP O.
I been coming to Miniso in Pasadena from the first day you open, and it was always a wonderful experience.Products are excellent value for the money! and I would always recommend your store to co-workers to Family and Friends. Until today June 27, 2023 at 12:30pm.I'm very disappointed about your service this time. I expected much more from a prestigious and reputed company of your standard. Unfortunately, today I did not receive an adequate resolution. Yesterday I purchased several toys for our grandson and granddaughter. Our granddaughter loved her gift but the toy for our grandson his parents had already bought it in another Miniso store.I took the toy back to Pasadena's Miniso and try to exchange it and the cashier told me that because I did not have my receipt, they could not help me. I could not get a refund or store credit. I could not believe that!! A prestigious and reputed company like yours don't have the technology to exchange an item???I asked for the manager, and I was told the same thing and when I asked for her name, she mumble it and walked away, not very professional.I hope you agree with me that this is not acceptable under any circumstances. I will trust that you deal with this issue in a top urgent fashion, I also trust that you will take the necessary precautions to prevent such incidents in the future to another customer.Thank you.
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June 2023 by Jon Freeman
This great gift store has more items that I have never sent before than any other in los angeles. A must stop if you're in old town pasadena
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April 2023 by Cliff M.
My wife and I saw the store on our way to dinner in Pasadena Old Town shopping district. We decided to stop and look before dinner, it was about 7:45 pm. After we entered the store a young lady shouted, "We're closing in 15 minutes." We quickly looked around, picked a few items, when she shouted to the customers we only had 3 minutes to bring any items to the cash register. What was unusual was that her tone of voice was very angry sounding. We made our purchase and my wife started toward the door when the young woman cashier said in an angrily, louder tone said,"Use the side door!" We didn't know there was a side door behind the counter. She could have been nicer about telling us. Obviously she wanted to go home and had to get us out first. I had ti tell her she sounded grouchy. I tried to call the manager the next day but there is no phone listed at the location. I wonder why!
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April 2023 by Darlene D.
I wrote a review of my experience with the rude staff at this location and this is how their staff replies to me. This is so unprofessional, I am lost for words. Am I not allowed to write a bad review about my experience? Maybe you get bad reviews because of your bad customer service? How am I suppose to know if they're sold out? Isn't it normal to call a store to double check before making the trip? The comment saying, "Then don't come back you should've went to the Miniso that you used to work at before." was crazy. This is so unprofessional and immature. I've never been treated this way from a business, especially from one I've supported for so long. Then she makes a comment saying "... I don't know why you guys keep asking when we'll get a restock because we're not allowed to tell you guys.", I called once asking, so it's not my fault other customers were also curious. I'm not even going to make a comment about her Hot Cheetos and explicit music but I'll listen to her by never shopping here ever again. Lastly, her little comment saying "And if you want Sony angel so bad, you can go to Little Tokyo and go to monkey pants. They have a lot there. Have a lovely day" is so ironic because I will be shopping anywhere else but here. At least Monkey Pants has better customer service and not high schooler employees trying to fight me and invalidate my review on Yelp. This whole ordeal just proves my horrible experience at this store in the beginning. I'm so appalled, this is actually insane.
