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November 2023 by Kisha L.
This bank has long lines and always only one to two tellers. Unfortunately, It's the closest bank far East of Pasaden due to a lot of the Bank of America's closed down. Since the pandemic, they even close earlier now at 4 pm. Most people are still at work when they are closing which sucks for customers.
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August 2023 by Aghunik G.
I am very grateful to Sussi for the work she did for me. All my queries were resolved off in the most professional way. Very good and competent worker. I'm glad there are people like her. I feel I made the right choice by start using your bank. Thank you for your services.
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August 2023 by Cresensia G.
Lousi the Manager is the type of employee that BofA should strive to keep and promote and promote. She was friendly and informed. I really appreciated her effort, and she has a really good team working with her. Rita, Sossie, and Ambrosia all were on top of everything and quick. They all know their bank products and are sharp in person. I really love doing business with this branch and have had accounts with them for years. Every person I come in contact with is very helpful, wonderful attitude, and are willing to sit down and go over all the options and open to discussing what is right for you without pushing to sell their product. Wonderful service, wonderful branch. Thanks Lousi !
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May 2023 by Michael M.
I've noticed an improvement in customer service, post Covid. They're keeping reduced, but regular hours, which makes planning a visit much easier. Keep up the good work. Mike M. - Pasadena
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March 2023 by Bonnie C.
The worst customer service. I went in to see a representative. I was told I had to make an appointment and come back later. Their were at least 3 employees sitting in their cubes alone that could not be bothered. This has never happened to me at Wells Fargo. This branch has always had the attitude they are doing me a favor for giving them my money that they invest.
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February 2023 by John T.
1 star for Rita at the window who acts like you're bothering her with any question. Has sour demeanor and bad attitude and why Managers have her at the front window is beyond me if they're trying to portray a culture of customer service! 5 stars for every other teller who greets you with a hello and a how can I help you, versus a what do you want/you're bothering me attitude from Rita.
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November 2022 by Ivan T.
Nobody works at this branch. I have been here the last 4 times. Every time you have one person working and a bunch of employees walking around talking. Not good.
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August 2022 by Krystin C.
If I could start with a zero star I would. This place has bad customer service , they act like they own your own hard earned money and through the times I think I should give this place another chance because of its distance-- my experience just gets worst. The manager is an absolute joke. Make sure your employees are working and not talking about online shopping while helping a customer. Make sure you guys are doing your job verifying.
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June 2022 by Patty R.
Had the worst experience at this bank in trying to add myself on as a signer. It took three attempts and then I gave up. Even after being provided specific instructions each time, and returning with the requested information, they wanted something else. They won't talk to you unless you have an appointment which takes 2 weeks to get. Do yourself a favor, and do your banking elsewhere.
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February 2022 by Melissa P.
This branch is a joke. The managers here don't understand a very basic banking concept: petty cash. Which I guess could maybe pass if they weren't so rude. Why would it take you 45minutes to tell me that you can't cash the check and then give me incorrect instructions of what to do next. Which would continue to waste my time. They told me to go to my personal bank and cash it there. I knew this was not going to fly but the dude sounded so sure of himself I went just to be certain. My bank laughed and said he didn't know what he was talking about. Come on guys get some better training please! Wish I got his name so I could call him out directly.
