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January 2024 by Carla C.
The people are nice enough there, but whoever does their ordering just buys crappy stuff get some decent stuff in there better food choices you can make so much more money in there. Crazy.
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January 2024 by Stephen S.
Bought a casino game here for $55 for a Christmas present for my son. When he opened it Christmas morning, the roulette wheel was broken. I just returned it today to be told they can't swap or refund because the box was opened????? WTF??? How are we supposed to know it's broken until we open it. Would not recommend buying anything from here. A very rude and uncooperative manager. Maybe they should sell X ray glasses so we can see into the box before opening it. Unbelievable Update . The owner of the store was great and helpful and immediately exchanged the item without a problem. A shame we had to go through so many hoops. but thankfully it got resolved. No apology from the manager just a surly attitude. The store is good and has some great products ( when they aren't broken). The owner may want a word with the manager on how to interact with customers in future.
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January 2024 by Michela Montalto
I enjoy going to them for my specialty prescriptions. My only complaint is I wish refills would be ready for pickup when they say they are ready. Lately they say they are ready I go to the store and they are not ready.
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December 2023 by Alex Cortes
I am thankful to this pharmacy, professional staff.
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December 2023 by Francis Gordon
A reliable community resource, known for its professional service and compassionate care.
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November 2023 by Matt L.
I had a similar experience as another person who commented. My doctor called in a prescription and the pharmacist from Old Pasadena called me with a judgmental smugness that I could feel through the phone saying that my doctor was "telemedicine" and "not local" so they would NOT fill the prescription. I visit my doctor at their office as is required by law for this particular medication. Their office is in Costa Mesa. It's not telemedicine. I don't like driving there, but it's the closest doctor in my insurance network. I wish I could pay out of pocket for your fancy Pasadena psychiatrists who do not take insurance, but alas, I have inferior insurance, so I get inferior care. Is this even legal to deny care to a patient? It certainly is not ethical, but your arrogance and Maybach help you sleep just fine at night. Being exclusionary and discriminating against "non-local" patients is a red flag. They clearly want you to support your local pharmacies. I didn't realize Eagle Rock was not local. If you came to my neighborhood, I would treat you like anyone else. I guess that's not how they roll up in the Old Pasadena Pharmacy. Trying to keep it like the real Old Pasadena. ----- I have researched the issue and found that denying a legitimate prescription is not legal. They did not even offer to find an alternative pharmacy. Unfortunately, filing a complaint with the California State Board of Pharmacy will not do much to curb this illegal behavior, but it is important to report it. If other people have had similar experiences, I encourage you to also file a complaint.
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October 2023 by Pedro Chang
This place is always closed. I think they don’t like money. If you’re going to have alcohol, maybe stay open on weekends? You guys could, I don’t know, potentially make a couple hundred dollars more per night? Take into consideration this pharmacy is in a building where a lot of young professionals live. It’s really convenient for us to drop by, get a wine or six pack on Friday or Saturday. But no..they close at 5 pm ?
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May 2023 by M. Raquel Rivera
Always clean and neat. The pharmacists are thorough and friendly.
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April 2023 by Fiona C.
I couldn't agree more with the statement "Support your locally owned and operated pharmacies!", and Old Pasadena Pharmacy is a shining example of why. From the moment you walk in, you're greeted with a warm and welcoming atmosphere. The staff is incredibly friendly and knowledgeable, always ready to assist with any questions you may have. This pharmacy may not have all the bells and whistles of a large chain, but it certainly has all the basics covered. The selection of products is great, and the prices are very reasonable. You'll find everything you need here, from prescriptions to over-the-counter medications, and even some unique gift items. I appreciate the personal touch that this pharmacy brings to the community.
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February 2023 by James McDonnell
This is the absolute best pharmacy. The pharmacists are extremely helpful and go above and beyond to help. Sean, Raul and the pharmacy team have helped me for years with issues filling prescriptions and navigating the terrible health insurance industry. I have filled my prescriptions at all the major pharmacies and this is by far and away the absolute best pharmacy I have ever been to. You can always talk to a pharmacist right away and never have to wait in line when filling prescriptions. Best pharmacy ever!
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February 2023 by Tom W.
Thank you for always being such a great pharmacy. Very helpful and very knowledgeable. I continue to support your pharmacy and will continue as long as you are in business.Thank you for your amazing service.
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January 2023 by Jennifer C.
I can't say enough good things about this pharmacy. The staff is always so knowledgeable and patient. They really take their time to explain the medications to you and really care. It's also the cutest little shop to peruse while you wait for your scrips to be filled. I don't even live in Pasadena but will drive here for the great service.
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August 2022 by Jon Freeman
My girlfriend just came in and asked for a bag and your cashier gave he grief. She said she shops there often and he said, "I haven't seen you." Seriously?!That bag just cost you a customer. Hope the 10 cents was worth the hundreds, or nearly a thousand I spend there every year.A good lesson for any business, Penny wise is Pound foolish.
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July 2022 by Philip J.
Love the pharmacy. This is about the medication aspect. Will never understand why places do this...and it's not just about the supply. Had my doctor call ahead of time, at which point they confirmed the stock of my medication. I go in there to pick it up and, just like other places, because it's a controlled medication, there's the air of judgment around it followed by the pharmacist making it impossible to get my medication. All of a sudden, even though my doctor called ahead of time, they don't have it in stock and you're given the same BS about this or that. What makes it really obvious? Questions like, "are you local?" Why does that matter???? Are you pharmacists or the police?! Jesus. All this to set up an account and be told he will see if he can "slot me in" for my meds....didn't know it was your choice but guess you couldn't slot me in. Waste of time. Will stick to other unreliable chains thank you very much.
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June 2022 by The Freeman
My girlfriend just came in and asked for a bag and your cashier gave he grief. She said she shops there often and he said, "I haven't seen you." Seriously?!That bag just cost you a customer. Hope the 10 cents was worth the hundreds, or nearly a thousand I spend there every year.A good lesson for any business, Penny wise is Pound foolish.
