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March 2024 by Annamarie G.
Mike, the manager from Cerritos Branch helped me have my batteries checked. Awesome person, friendly, even went above and beyond to check some parts of my car to make sure I will be safe. Thank you so much Mike
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September 2023 by Bridgette Barnsley
Martin and William were super helpful and professional. I needed a new headlight and they were honest and helpful from beginning to end. Come here for your needs. If they can help, they will, if they can’t you can trust their direction.
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September 2023 by Patrick H.
This is THE auto parts store for Pasadena and surrounding areas, all the others have worse prices and terrible customer service. I've been to many, and travel extra just to go to this one.
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August 2023 by Robert Elliott
Nice auto parts store. The always helpful employees are the reason I go there.
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July 2023 by Todd Givens
Great in front of a customer service really appreciated the help ✌️
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July 2023 by Rally M.
William went the extra mile to help. I felt well attended by him. Patient and very friendly. He showed me where to install the 2 filters. Nice guy.
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June 2023 by Wei C.
I had buildup on my car battery thinking it was leaking. I brought my car for a battery inspection, and Jose explained to me that it was actually lime and calcium. I do next to zero maintenance on my own cars, and everyone at the store was very responsive to questions I had and gave useful descriptive answers. Its not always the super smiley type service, but that really wasnt a big deal. If anything it felt more more like talking to a normal person. Its also interesting seeing the Customers that come in. There seem to be a lot of regulars that are very familiar with the store and Staff. My expectation is that I will be visiting regularly as I try to do more of my own car maintenance.
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May 2023 by Colette C.
I just called O'Reilly Auto Parts and wanted to say thank you to Philip who answered the phone and was very helpful. I am not an auto expert at all, and don't usually shop at O'Reilly's but with the great customer service I received, I will definitely be coming to this store for my future car needs. Thank you to Philip and this O'Reilly's location!
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May 2023 by Humphrey S.
I am getting a cabin air filter for my 2000 Honda accord, put it in an works fine. Very happy with O'Reilly techs for helping me.
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February 2023 by James R.
My battery was dead bought it under warranty wouldn't charge like it was supposed to but they gave me a new battery for the help was great the service was great the business with clean I appreciate everything they did definitely recommend O'Reillys to anybody that needs car help
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February 2023 by Jovi Muhammad Bey
Hands Downs and 5 Stars up. This is my go to O'Reilly auto parts store & Location. All praise the GM who runs the store. They have such great spirit attending to customers and meetings the demands of prices, parts, advice and recommendations. You can get a lot more out of them by just asking for help. Its tough being the guy waiting for the guy who's getting excellent customer service. But it pays off when you're next..Besides the crew that rotates with the season, this location keeps a humble approach to the customers needs.Keep Going...
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February 2023 by Lynne Sigler
Very helpful, nice service assistant
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January 2023 by Chantal C.
I had a very stressful Uber ride with my wiper blade, crapped out on the freeway, and then my lights went out. I found O'Reilly's here in Pasadena and they were a godsend. Billy was my angel. He literally not only installed my wipers, but he help me install my new lights that are super bright. I couldn't be more thankful and I couldn't be more impressed with the customer service. O'Reillys is always heads and shoulders above any other auto supplier. Really appreciate Billy and everything that he did. Thank you O'Reillys thank you Billy.! if you want great customer service and you want somebody who's genuine and funny ask for Billy
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January 2023 by Nancy Friedman
The only reason for this 5 star review is because of WILLIAM.I bought windshield wipers several months ago. First they sold me the wrong ones for my car. They they fixed that but put them on the wrong sides. (Driver on passenger side etc). I did not know this and for months they have been making a horrible scraping noise which the sales man said was normal-HA. Finally since it was pouring rain and I had to be out and could not stand the noise any longer I went in today. Fortunately WILLIAM solved this. He had enough sense to look up which side they belonged on and lo and behold they were attached on the wrong sides and one was not even the correct wiper. BRAVO William. He fixed this and they have been quiet ever since. A little normal wiper sound but mostly "whisper quiet!" Give this guy a raise. If it wasn't for him this would be only one star. Thank you William! from a very happy customer!!! :)
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January 2023 by Alec Conrad
Seems like I’m here once a year but every time the staff is very helpful understanding and positive. Very grateful for their help even when I mistakenly order the wrong parts.
