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May 2025 by joss zen yu
One of my favorite clothing brands in a great brick-n-mortar retail space. The customer service is laid back but professional.
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May 2025 by Thomas Grzecka
Great stuff, but a bit expensive!
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April 2025 by Ed Tom
What a beautiful shop in a lovely location.. shop leisurely without the crowd in typical malls..
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April 2025 by Amy Robertson
The workshop on the proper care and repair of waterproof shells led and staffed by Ian, Heather and Jon and Amy was excellent. They were personable, knowledgeable, and well prepared. My friend and I had a fantastic time with these neat people: an excellent and much needed example of good folks contributing to the building of strong community. Ten out of ten. We were so impressed that we were motivated to offer to volunteer ourselves at future events. A special thanks to Jon for sharing his knowledge on the technical aspects of selecting shells, to Heather and Ian on their care and for the whole team for their generosity. Thank you!
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February 2025 by Alyssa Garcia
I recently stopped by the Patagonia store in Pasadena this past Thursday, February 6. I previously called the store a few weeks ago to see if I could get store credit on 2 items that I bought for my husband. He never wore it and I had the receipts but it didn’t have tags. The gentleman I spoke with on the phone said it’s okay and to come in. So on Thursday I spoke with Jessica and she told me she could not honor the store credit because the items were 2 years old. I told her that I spoke with someone and they stated that I could. She still insisted that I couldn’t. So I went to the back register to talk to someone else and double check that that is the store’s policy. As I was speaking to Ryan, which he stated he would help me, Jessica comes running from the front and tells me that I could not do it. She was so rude and disrespectful, acting like a manager which I later learned that she is just a team lead. I just received the rudest customer service and so I left and called the Patagonia store in Santa Monica and they graciously helped me out with my items for store credit.
On the store website it states, there is no set time limit. Please advise your staff of this policy as they are unaware of the conditions in returning items.
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February 2025 by Griffin Collins
This is the best company. Buy everything from Patagonia. And the people that work at the Pasadena location are amazing.
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June 2024 by Nilofar Hartman
Best customer service. Quality clothing athletic gear you enjoy forever. My favorite, store browse.
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March 2024 by Striker 50
Unnecessary Flag. Why be divisive? I don't see a U.S. flag displayed, so why this?Stick to selling clothing
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March 2024 by Roxanne
I've been using their items for years and loved it. I came to this store to do an exchange the manager was extremely rude.
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February 2024 by Aran Helga
Been here bunch of times, its expensive for me but I fancy the clothes especially comfort I feel when wearing them. Also they tend to treat the minority fairly which is awesome IMO.
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February 2024 by Duke Phuong Nguyen
After bought some items at Pantagonia and asked for a restroom, the employee and the manager pointed to the Container Store accross the street and told to use the rest room over there. Shame on Patagonia business..
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February 2024 by Angie Di Mauro
Some beautiful clothing here at end of year sale, but prices were not sufficiently fair enough for my wallet :(
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December 2023 by Luis Garcia (Trusted Plumbing Co. Inc.)
Love this place best brand ever, you keep for ever well made
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December 2023 by Alex Therathanakorn
Walked into the store today to browse. Security personnel said hello everyone entering before and after me, but I got a stare instead. I browsed for roughly 10 minutes, not a single employee said hello or asked if I found everything okay. Perhaps I just didn’t look like their targeted customers. Big contrast with other retailers in Old Town where I was greeted and offered assistance within minutes.
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December 2023 by Jordan Bayles
Long wait for returns, especially if you did NOT buy it here. A bit frustrating coupled with parking.PRO:- Central Pasadena- One of the few in LA AreaCON:- Long waits for returns- Difficulty returning (time consuming) if you didn't buy it in the Pasadena area- Zero parking, even in the middle of the daySUMMARY:I'm grateful there is any Patagonia shop here in the LA area. However, I prefer buying it in a non-Patagonia shop as it is easier and you have a better chance at a sale.
