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September 2025 by Frederick Alexander II
Amazing service - kind and understanding folks. Thank you!
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September 2025 by JC Got
Apparently, there are issues with how Public Storage treats it's longtime customers and the need to reduce people contact at it's #511 Pasadena location. There's only one person working per shifts & this place is making appointments for people to come inside the office just to make a payment. The many bus# provided online have an automated AI system to make payments via phone & states: to make a payment FREE OF CHARGE TODAY but when proceeding to make payments then an extra charge of $10 will be added to your monthly rental storage. Public Storage took over A-American Self-Storage around Y2015. And since I'm an old customer since Y2005 & the fees for a 10x10 increased from &160 to $405. PUBLIC STORAGE IS A PUBLICLY TRADING CORPORATION (with real estate investors)! And unlike other Companies like Storbox, Arroyo Parkway Self Storage for example which isn't charging astronomical fees like PUBLIC STORAGE! Their customer service is way better & because it is a welcoming environment unlike Public Storage who have a poor customer service attitude towards their customers/clients. Also this Company expects every customer to download their App. And not everyone can do this due to full storage capacity & their cellphones & data are being monitored by its automatic download by MCM CLIENT. And this can easily lead to FRAUDULENT ACCESS of personal ATM debit card/Credit card #'s. I read there were technical issues which occurred with ONLINE PAYMENTS by a previous customer who wrote a negative review about his/her experience with PUBLIC STORAGE. ALSO PUBLIC STORAGE DID NOT CALL ME WHEN SOMEONE OR STAFF EITHER MISTAKENLY CUT MY 2 LOCKS UNTIL I CAME IN & CALLED THE POLICE TO REPORT THE INCIDENT. I will consult with an attorney for any LEGAL ramifications due to over charges & breach of contract issues. PLEASE DO NOT RENT FROM PUBLIC STORAGE & BECAUSE THEY ARE NOT CUSTOMER SERVICE ORIENTED & CHARGING ASTRONOMICAL FEES TO INCREASE YOUR MONTHLY RENTAL STORAGE EVERY 6 MONTHS!!! AGAIN, REMEMBER THIS CORPORATION IS PUBLICLY TRADING & WHY THEIR PRICES ARE HIGHER THAN MOST STORAGE SPACE COMPANIES!
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August 2025 by Danielle Suarez
This is the best Public Storage. Jose is fantastic. Great customer service, the place is spotless, he's accessible and genuinely helpful. I'm really happy with year we stored our stuff here. Thank you Jose.
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July 2025 by Steven Esquibel
Worst public storage ever. Get ready to pay 350 for something as small as a 4x16 with unorganized and unhelpful management.
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July 2025 by Qui Daiz
Jose is very knowledgeable and kind and respectful. He helped us from the moment we got in feeling a little lost, and he helped us so much!
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June 2025 by Jacob Thomas
Great space needed a storage unit for moving and Jose helped me very well. Super kind dude and quick setup. Also super easy to cancel when the time comes
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June 2025 by Emerald Wang
The staff in public storage is more than warm, kind, and nice. They went out of their way to help customers!
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June 2025 by Christopher Sanchez
For the past month, the carts to move things in this facility have been locked up during business hours. It’s made moving items 10x more difficult.
And no one has been in the office either, you can’t access it. I know I’m not the only one who has been dealing with this. We pay monthly for these services. This is ridiculous.
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June 2025 by Choy B
They lock up rolling carts so if you happen to come in before or after office hours you’re out of luck. You’ll have to haul all your heavy stuff by hand or bring your own dolly or cart. During office hours you’ll have to check out a cart. If you come in during office hours and the attendant is away from the desk you’ll have to wait to get a key for one of the carts. Very inconvenient if you frequently access your unit as I do.
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May 2025 by Maria Mondragon
Went in with my dad to Look for a storage and had no idea what to. Expect but Jose helped us out and was very nice !! Thank you Jose !
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May 2025 by Brenda Haro
Jose gave great assistance when I visited the storage!
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April 2025 by A S
José was attentive and extremely helpful! He was super busy when I walked in, but immediately stopped what he was doing to assist me. He provided great customer service!
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April 2025 by Michael Henderson
Javier was a great help
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April 2025 by D R
Javier is a great manger
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April 2025 by Fernando De Santiago
Javier was a great help thank you
