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February 2024 by Michael C.
I should say first off that the staff here are all good at their jobs-- the doctors, nurse practitioners, phlebotomists and the rest of the team are great *when you can see them*. Unfortunately, there is a very severe understaffing problem. You're not likely to be able to see a doctor more than twice a year. This is not to fault the nurse practitioners who are excellent, but when you can't get an appointment with a doctor less than a few months in advance there's a bit of a problem. Another issue is that it is incredibly difficult to communicate with or even get a message to your doctor and/or NP, which I think is due to a chronically understaffed front desk. I had one incident where I had a prescription error preventing me from obtaining a medication, and I ended up leaving (no kidding) ten messages over the course of a month and asking staff to please pass on the issue the one time I was able to get ahold of a person. Nothing ever happened and when my next visit rolled around, the nurse practitioner was surprised to hear there had been a problem and quickly resolved it-- evidently, none of my messages had been passed along to her or the doctor. This happened a second time and I had to act like a bit of a jerk and basically demand the person stay on the line with me until it was resolved rather than leaving a message. I don't feel good about that but I really needed that medication. Having switched to another pulmonologist because of an insurance change, it is really just night and day being somewhere without staffing problems. I can get in when I need to get in and no one is too busy to help me if an issue comes up. I don't think I can recommend Foothill at this time as they just don't have the necessary number of people to handle their workload.
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January 2024 by Jose H.
Dr. is the best but the front desk and operators never answer the phone, I can't make an appointment to see DR TU, it has been 3 weeks since I called no one takes the phone to answer bad bad bad customer service my name is Jose Hernandez, DOB 3/12/61 contact number 626 222 0767 . let the manager know and take care of business Dr. TU ILL GIVE 5 START. front desk operator 00000 START
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December 2023 by Steven P.
Good doctor (Stanley Tu) but support staff and back office very disorganized and not responsive. It took more than three weeks to get a call back after a physical and blood work. And you have to pay for parking.
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November 2023 by Brian S.
Good place to go. If you have sleep apnea the doctor I have is great very friendly and professional. The office experience is very good. I would recommend her friends.
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October 2023 by Flamingo R.
The staff should make the patient know upon scheduling an appointment that there is a rated parking fee at the location. So depending on how long you take, the more you have to pay. Masks are mandatory. Only one stall for the ladies restroom for the entire medical plaza. Each time I called I was on hold for at least 3 minutes. The waiting area/lobby was very warm and stuffy. While waiting in the lobby, one patient said they've been waiting for months to get an authorization/referral and said no one ever calls him back. So he came in person to get help. Another patient was told their appointment was canceled but claims no one told them. Not worth the $8 I paid to park just because my dr moved from Arcadia to here.
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October 2023 by Sharon H.
Once again trying to call. Asking for a specific CPAP mask since the one my husband uses is discontinued. Provided EXACT name and model of mask several times. Now they are saying they never heard of it as they keep asking for authorization of previous mask. If the office is actually reading this, here is it again, F30i full face mask large. Spoke with Tanya, after being on hold for 20 min, I hope she gets it right this time. Holding again.
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September 2023 by Jason N.
Was just notified of a cancelled appointment for tomorrow that was made on 6/29. WTF is that? What a terrible office. Please do yourself and your health a favor, and stay away from these people, they don't know how to operate a business. You can thank me later, no payment needed.
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August 2023 by Landon M.
I see reviews in support of Dr. Tu and I agree he was nice the one time I was able to get in to see him. 3 months after my first review and still no difference. He is impossible to get a hold of. His nurse is impossible to get ahold of. I have to rely on the front staff to relay messages on medication. In the year that I have been here, I haven't had a prescription filled on time due to this. So yes, he might be "nice", but does that mean he is a good doctor if he treats his patients this way? At this point I will be changing my primary care, but giving a heads up to anyone else out there in search of a doctor. I'd say steer clear of this place!
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July 2023 by Bruce Ready R.
I am appalled at this place. 4 months to get a follow up appoint after a sleep study. Office called again and again to reschedule. You cannot get the same person twice. You get conflicting information. Last appointment was not with the doctor that ordered the sleep study and it seemed perfunctory at best.
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May 2023 by Carlos Armando H.
I've been a patient of Dr. Saraf for almost 10 years. The only time I was asked to produce proof of insurance was for my first visit when he was back in the Arcadia office. My last visit was to his Pasadena office was March 2023. I was not asked to provide proof of insurance. Today, upon check in, I was asked for my last name. I was asked if there were any changes to my general information or medical insurance, and then to provide proof of insurance. It seemed odd to me, specially after the clerk heard how I pronounced my last name. Immediately, Wendy asked me for proof of insurance in Spanish (that's not the troubling part, more on that below). I mentioned to Wendy how in March I was not asked to produce proof of insurance, to which she responded that technically, patients are asked to provide such proof for every visit. I thanked her for that valuable information, and emailed a digital copy of my insurance card. Wendy was not rude, she was just doing her job. A couple of minutes later, an older Caucasian gentleman with an Anglo sounding last name checked in for his visit. Wendy only asked if there were any changes in the insurance information, but did not request the gentleman to produce proof of insurance. It would be remiss of me not mention how only I was asked for proof of insurance and not the white man behind me. You may want to make sure to treat everyone the same, regardless of their perceived race or ethnicity or spoken language or accent and be more transparent with your policies/practices in order to avoid Civil Rights violations that are governed by law.
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May 2023 by Ruby C.
Dr. Saraf is very caring and personable. I almost feel like family there. All the staff really take care of the patients like they are the most important one there.
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May 2023 by Jennifer M.
This office is a joke. They do not have an x-ray technician, although they treat "pulmonary" conditions. Dr. Stanley Tu doesn't do complete annual physical examinations. Just looks in your ears and draws blood. That's it. DR. STANLEY TU IS A F**KING JOKE, A REAL POS . Plan to spend a long, long, long time on hold before you speak to the receptionist. The staff is completely incompetent. DON'T WASTE YOUR TIME AT THIS OFFICE.
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May 2023 by Linda M.
Only the most incompetent people are employed. Dr. Tu is not a very good doctor. His annual exams are incomplete and rushed. Plan to spend hours on hold before your call is answered.
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March 2023 by penny p.
Staff is incompetent. Good luck getting a referral or a call back. My messages were never even relayed to the doctor. After weeks of calling I got my referral only by using up the time meant for my physical. It's a shame because Dr. Tu is a good guy but no one is worth being disrespected this way.
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March 2023 by Wayne K.
I really like my Primary Care Physician, Dr. Stanley Tu, but I can't recommend going to this facility. Unfortunately, since it's so hard to get an in-person appointment with Dr. Tu (although he is much more available by phone), I had to visit the on-site Nurse Practitioner, Jaffna Dayag who was horrible. It's more than a month wait to see Dr. Tu, so for me, it was either going to the Nurse Practitioner or Urgent Care again and, unfortunately, I opted for the Nurse Practitioner. When I arrived, she asked about my symptoms, but didn't offer any medical advise other than to continue the medication that I was already taking from an earlier visit to an Urgent Care facility about 5 days ago, despite having worsening symptoms. When she gave her curt answers, I got somewhat angry since she didn't take any additional tests, barely looked at my throat, and determined that because I didn't have any inflammation in my lungs, that I should just finish what another doctor prescribed to me already. Since I was almost finished with my current prescription of anti-biotics, I pushed her on what would be my next steps if my symptoms persist. She did finally prescribe another round of anti-biotics, but only after I kept asking whether I would need to come back for another doctor visit if the prescription that I was already taking didn't work. Anyway, I won't ever use her again, and I recommend that if you're current PCP isn't available, you wait or go to Urgent Care. Unfortunately, due to this experience, and knowing that I can't get an in-person with my PCP, I'm planning to change medical groups. It's unfortunate because Dr. Tu is a very competent and caring doctor.
