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February 2024 by Michael Cohen
Gabby and Miriam were amazing. I had fasted for too long and I had a bad reaction to the procedure and they took such good care of me and stayed after hours and made sure I could get home safely 5 million stars please give them both a raise.
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February 2024 by Christine M.
I recommend them because of Profesional, kind and the best in what they do. Also the online portal is fantastic.
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December 2023 by Laura Scarsi
We submitted on Friday it is now Tuesday afternoon. No results, cannot speak to anyone! It's a simple test!! What is happening?!?!?!
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December 2023 by Carnell Carter
There's an old dried up bat with colored hair there and she's so Rude and disrespectful. She told me to leave my I.D. in a open area or "leave" she wouldn't hold it or let me put it up. Luckily, a young lady accommodated me. Was going to curse that old dog out before I left but she disappeared, I guess that prune needed to go hydrate. WILL NEVER GO HERE AGAIN!!!
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August 2023 by Linda C.
I didn't even know this place was here. Much closer to my home than the Pasadena outlets. Free parking in the back. Where in the lot to park is a bit confusing as well as where the lab itself is. Not much street signage or directions once in the lot. I walked right in without an appointment and was done in 8 minutes. There was no issue with my results being lost or tests omitted like other labs sometimes do. Tech was friendly and I didn't end up with a big bruise at the draw site. My only complaint is that my results did not post on my insurance healthcare website so I could access them myself.
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July 2023 by Esmeralda Robles (Fuokostar)
I go here because it's local but they need to figure out their open hours. They used to be closed every other Friday and I could never find where to find out which ones, and now they're closing at 12 instead of 12:30, which I didn't find out until after I got there and was still waiting until closing.I heard the 2 employees having a conversation out loud I guess expressing discomfort with having to work longer because of patients that aren't aware of business hours. I immediately left without getting anything done. I'll go back because I have to, but only because I don't have one closer.
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July 2023 by Noah L.
Wait time was long since there were only two people working, and we couldn't make an appointment. When we finally were seen there was like 20min of telling the person doing the labs information which could have been avoided with an account for an appointment or filling in a form while I was waiting. Would not recommend based on the organization but they did get the procedure part done fast and well.
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July 2023 by Daniel Trejo
Very professional and clean
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May 2023 by TC C.
Set poor management Care takers don't really care about you Online system didn't work on iPhones
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March 2023 by Juli E.
The only Quest Lab I've been able to walk-in and be seen without an appointment. They were highly efficient.
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July 2022 by Adam Teraoka (oilcan008)
To make it short, I didn't want this awful person drawing my blood.
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June 2022 by Marisa C.
If I could give this lab 0 stars i would ! This is the worst lab to go to , don't waste your time the staff is beyond rude and aggressive. This is the second time I've had a bad experience here . Management really needs to bring it to the attention to the 2 women that were working on Saturday morning June 12 2022 . Especially to the one with blue hair she needs to learn that she's in the medical field and has to have better customer service especially to elderly patients ! I will never come back here again . A company that deals in healthcare needs to have much better people skills, and professionalism .
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March 2022 by Michelle S.
I can see why this place has a 2 star rating. Employees were so rude to me especially the woman with the red hair. But, she was very nice to the Hispanic customers. I was asking questions and she kept on talking over me. She was dismissive and very rude. They seemed overwhelmed. In the future I will go to a different location.
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February 2022 by Lindsay F.
This is the worst lab I've ever been to. It was convenient to my OBGYN's office on HMH's campus so I thought sure, why not use this location since I can walk there when I'm done at the OBGYN. Never again. I just had another OBGYN appt. and had more bloodwork ordered. Waited a full day and went to the Covina Quest instead of this place. For being in a nice area of Pasadena, this location is surprisingly grungy. It was the dirtiest-feeling lab I've ever visited. The waiting room was gross, as was the collection room. I couldn't wait to get out of there. The lady that took my blood was SO grumpy and aggressive. I had to give 11 vials for some genetic testing. She was barking commands at me, almost yelling at times. She wasn't gentle with the blood draw at all. My doc sent me over with 2 orders - CA Prenatal Screen and NIPT. The lady made me wait several minutes while she went to confirm they had the NIPT kit. She comes back, says nothing, takes my blood, and I leave. Weeks later when the results should have been in, my OBGYN and I learn that Quest never ran the NIPT!! This was insanely frustrating because the test is best when you're 10-21 weeks. When we found out what Quest had done, I was already 20 weeks, so I had to rush to a diff lab and have the test done. If you didn't have the kit, why didn't you say something?!
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February 2022 by Rebeca Pereira
Worst experience I've ever had with my 2 year old son. I went on Tuesday Feb 8th around 10:50am . The person was extremely rude, would not even look at my son pocking him many times, like he was a piece of meat seating to take the blood out. Don't take your sons and daughters over there.
