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December 2023 by Tom K.
Nice store front in the posh area of Pasadena selling high-end ergonomic home and office furniture and accessories. Very friendly staff who goes above and beyond to find the product that's right for you. If you are not entirely satisfied with a purchase, they are more than happy to accommodate by offering other options or refund. No pressure shopping environment with informed employees to introduce you to the latest and greatest seating and relaxing products that will boost productivity and be salubrious to to your health. Stop by and experience for yourself. We need more brick and mortar establishment like this. Highly recommended.
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October 2023 by R. D.
I've developed arthritis in my upper back and neck, causing a lot of constant pain and discomfort. I am going through multiple therapies prior to inevitable surgery. My physical therapist suggested I go to this business and look for a good pillow to keep my spine and neck properly aligned while I sleep. I've tried many pillows in the past couple of years because I don't sleep well. This store has an amazing selection of high quality pillows, among many other comfort and therapeutic products. I was met by Pam and explained my issues. She carefully listened and then brought out several different pillows for me try. They were all so comfortable and I ended up buying two different ones, one for bed and one for napping on the couch. Last night was the first night with my new pillow and the difference was immediately noticeable. I woke up rested and relaxed. Pam knows more about pillows and therapeutic sleeping products than anyone I've ever met. On top of that, she is very sweet and kind. There is no pressure to purchase anything. In fact, the products essentially sell themselves. I would highly recommend visiting this business for any sleep or relaxing products. I only wish I had come here sooner.
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October 2023 by Nicole T.
Great customer service and quality products. We have nothing but kind words for the people who run this store. Exceptional customer service! Aaron is very knowledgeable. Thank you for taking such good care of your customers!
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September 2023 by Robert Wasserman
A supportive office chair is well worth the investment if you spend a lot of time at a desk, and this is a great place to buy one. Prices seemed fair compared to what else is out there of similar quality. I had a small irregularity with my chair and RTB replaced the necessary part - no questions asked. Thanks for your help Aaron.
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September 2023 by Jonathan Yuan
Amazing store. Pam was super helpful. She let us try the massage chairs and explained all the features. I also liked the inversion table. Would recommend.
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September 2023 by Chris N.
We stumbled in the store by accident, and glad we did. Pam was super helpful and took care of us!
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July 2023 by N Wrightson
This store consistently carries high quality furniture and other goods.
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June 2023 by Bess Gurman
Pam is great. After driving from the Bay Area to LA, my husband's back was hurting. Pam recommended and adjusted the Sacro Ease car seat. He experienced zero pain on the drive back. Thanks!
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June 2023 by Peter M.
Pam is great. After driving from the Bay Area to LA, my back was hurting. Pam recommended and adjusted the Sacro Ease car seat. I experienced zero pain on the drive back. Thanks!
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June 2023 by Alique B.
This review is a little odd because I ended up returning the chair I purchased. So why the 5 stars? Hear me out:I went into Relax the Back and Aaron was incredibly helpful. He showed me the massage chair that would best suit my needs. Aaron was really attentive and explained everything in detail. I ended up purchasing the Rover and was really excited to have it delivered. Unfortunately I had to return the chair for a completely unrelated reason. Aaron was really understanding and was not pushy about it at all. That is excellent customer service if you ask me!My experience at Relax the Back was really positive, and I would certainly shop there again.
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June 2023 by John Kubin
Aaron is such a good and extremely helpful guy. He loves showing off all the different chairs and features that go into everything. I wouldn’t have known or realized half of the capabilities until he gave me a full tutorial on each and everything in the store. Great products, I’ve bought 4 chairs now and they’ve all been excellent. You can’t go wrong here!!
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May 2023 by DeShea R.
I have been meaning to write a review about the incredible Pasadena Relax the Back store for some time now. I reluctantly decided to try the store as I continued my search for "the chair." Through the years, I was used to hearing salespeople say, "This is the only chair you will ever buy." What they didn't add was "until this chair dies." My experience at the Pasadena store was indeed different. When my friend and I walked into the store, we were greeted by Aaron, one of the Store Managers. Aaron spent a great deal of time with us, getting to know what I needed in a chair. He would switch options as he heard more about my needs and wants. When I finally felt comfortable (Aaron was not pushy), I ordered a chair, I was actually excited about getting it for once, rather than just thinking I had bought yet another nameless chair that would live for about 2 or 3 years. After having this chair for about 2 months now, I am still enjoying it. I only had one issue, which Aaron warned me about. There are two sets of wheels: one set that lets the chair roll more easily, and one set that doesn't. He said he would include both in the order. The chairs arrived with all the parts and two types of wheels. The ones that moved easily indeed did so, shooting me all over the place because I have LVP flooring. I figured to save my life and my furniture, I would switch out the wheels. For the life of me, I could not find the second set that I knew came with the chairs. My friend who had been with me was heading to Pasadena one day, and I asked him to stop by to purchase a new set, since I was spending way too much time obsessing about finding the ones that came with the chair. Later in the day, my friend brought me the new "laid back" wheels; and when I asked him how much I owed him, he said that Ron, another Store Manager, helped him and understood the issue. He told my friend there was no cost. I don't think I have heard someone say that since I was a kid holding my dad's hand at a hardware store. Anyway, I wanted you to know that if, like me, you are looking for "the chair," you may want to try the Relax the Back store in Pasadena, and that Aaron and Ron (and probably others there that I didn't meet) will help you in their helpful relaxed way.
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April 2023 by Dad Taylor
Aaron came to our house two times and was super helpful getting our chair set up for our dad. Highly recommend going to relax the back store. Be sure to ask for Aaron.
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February 2023 by Anne Duri
My sister and I were looking for a kneeling chair, and went to a store in Pasadena, CA. The salesperson (Pam) was very knowledgeable, not only about the products and options, but also about basic anatomy and ergonomic approaches to skeletal alignment. She was warm, welcoming, patient and kind while allowing us to try several different items. A truly valuable customer service.We purchased a lumbar support and wedge seat cushion that have greatly minimized the back pain that associated with sitting in a chair during long computer sessions.There are many great ergonomic products in this store.... tables, chairs, stools, beds, pillows and more. I highly recommend checking them out.And, Pam is a gem.
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February 2023 by ARMEN TATE
Been working with Aaron purchased a couple chairs , he was great explaining how everything worked. One chair had a recall and he drove to my work place and replaced the arm rest. Great service I would always go back to him.
