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September 2020 by Sophia C.
This is my second time doing a live scan at this location and service was fast and efficient. I always call in to schedule an appointment (that's required now due to Covid). Usually getting and appointment in a particular time frame is easy in my experience. The cost was under $20, so affordable. The only complaint I have is Parking is tough. They have a tiny shared parking lot so residential parking is usually what you need to do. Residential area near there is pretty congested and the street near it (I think Marengo) is a one way. Keep that in mind when heading to your appointment and allow 10 minutes for parking prior. Service is always good and wait time is almost none due to having a scheduled appointment.
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September 2020 by Michelle I.
This place is great! I called ahead and Jose was very professional on the phone and set me up for a same day appointment. I had several documents to notarize as well as fingerprinting cards to fill. Jose filled out all the documents quickly and accurately. He was very meticulous. I was also confused about some of the documents but Jose was very knowledgeable and was able to point me in the right direction. He was very courteous and kind.
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September 2020 by John R.
Who knew getting fingerprinted was so much fun? Eric is incredibly gracious and kind-hearted and can help with so many things! Fingerprints? Check. DMV registration? Check. Notary? Check. E-filing? Check. Accordion? Check. Yes, after your done with your business needs, Eric will serenade you with his accordion. PLS is one of those homey places to hang after you get your business handled and just shoot the breeze. Old school. So nice to do business with nice people!
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August 2020 by Ollie M.
I needed to get my notary live scan and passport photos. The price for the live scan was cheaper than most places around here. They practiced safe covid-19 procedures, like making me wait in the hall way as the operator processed my paperwork. He makes you wash your hands in the bathroom (door is propped open, so no need to touch the handle). He wore gloves and there was a divider between us as he took my live scan. For the passport photo, I obviously had to un-mask but he's far away and enough and photo is quick enough. You have to make an appointment and the earliest time they had was 2 days from when I called. This is due to covid, so make sure you call sooner than later. When I arrived, no one else was there and he was ready to help me right away, which I appreciated. I'd come back here!
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August 2020 by Cynthia A.
They told me to come in on a Saturday morning and it was closed. There was no signs or anything indicating that they were out of the office. I ended up getting a haircut from the hair salon on the bottom floor instead they're stationed outside on the parking lot with canopies, fans, all the chairs and supplies. 10/10 recommend.
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August 2020 by Stephen S.
Walked in with unclear instructions from the licensing agency. Sorted through it and provided physical INK fingerprints. Was in and out within 10 minutes. Fair, upfront pricing. Recommend 10/10.
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July 2020 by Tiffany L.
This is the second time I come to this location. First time, I needed passport pictures and Mr. Caal's professionalism and efficiency was remarkably fast. The second time, I needed to get paperwork notarized. Mr. Caal's patience to answer my questions in a kindly manner is the reason I will continue to return and leave such a good review. I drove from Thousand Oaks and it was worth the drive-clean workplace and amazing customer service. Thank you Mr. Caal for keeping your office open and such a positive attitude even through these hard times!
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June 2020 by Jonathan N.
Went here for fingerprinting (ink) and I enjoyed my experience here. There's a sign about washing your hands and also having a face mask. No issues, i would recommend them to someone if asked.
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February 2020 by Paul O.
Came in at 5:30pm to do my taxes and after waiting 30 minutes, I was told that I should come back tomorrow because they're currently working on two people. It was only 6pm by that time and I didnt understand why he was telling me this because there's a whole hour before they close. I was the next person in line and there were about 5 other people after me. I didnt see him telling anyone else to come back tomorrow, I understand some of them may have come for other services like notary or live scan, but I was there before them. What's the point of having a list if you're going to just choose which case you want to work on. I feel so disrespected. What a waste of my time! My parents have been coming to them for a couple years ,so I've given them a try but after today I wont ever be back, they have lost my business.
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February 2020 by T M.
Work fast but the man who takes the prints can be too judgmental about people's drivers' license -DMV is not a professional photographer some pictures old too
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February 2020 by Marie C.
Came in for Live scan service as was recommended to me, 2 story building with hair salon on 1st floor the small office up on the second floor. Service was quick not many people waiting. Paid $50.00 for fingerprints.
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February 2020 by Estela G.
Gets the job done! Pros: Walk in's are welcomed. I only waited 15 minutes and they were accommodating to get me helped. My company paid for the live scan I only had to pay $18 for the service. There are taxes, copies and notary services done there too. Cons/Tips: They don't accept personal checks-everything else is good. The parking lot is small for the amount of businesses in the lot. The lot is on Orange Grove, Marengo is a one way street but if you come through Marengo there might be street parking there. There's LOTS of businesses there, find the stairs. They are on the Marengo side. Go up and turn right and you'll hit it. I got there and must have looked lost. Someone asked me what I was looking for and pointed me in the right direction.
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January 2020 by Dave S.
I had to get fingerprinted for a background check and came across this business close to where I live. It's on the second floor above a hair salon and there are signs to guide you. The process was very quick and easy (less than 10 minutes, in and out). I didn't have the FBI fingerprint card but Pasadena Live Scan did and gave it to me for free. Parking is easy. They take their work seriously and I'd definitely recommend them to anyone who needs their services.
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January 2020 by Cindy C.
Great customer service, and very thorough and informative. He explained to me the reasoning behind the cost and the estimated time my results would be done. I heard back from my employer very shortly afterwards that they received the results. There is lot parking and street parking available as well. Tip: there are signs leading to his office. It's upstairs and make a right.
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November 2019 by Sheryl H.
Easy peasy and best prices around. This is nothing fancy but the staff is very kind and considerate and they get you in and out quickly. Definitely worth five stars!
