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February 2024 by Marilyn C.
When I go to Pasadena, this is my favorite consignment shop to go to. The owner carries upscale brands of clothing at wonderful prices. you can get some lovely designer clothing at very fair prices. I highly recommend this place you can tell the owner takes pride in the shop. I've been going for over 30 years. It has moved to different locations and I have followed it and I've always happy when I go, because I always find something out of the ordinary.
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February 2024 by K M.
I came by to drop off a dozen contemporary brand designer dresses, some of which retailed for $250-$350 from Bloomingdale's. The owner's son was very cordial on the phone. His mother picked through my clothes (some with tags on, all dry cleaned and pressed) and made me feel like I had brought clothes that were garbage. I ended up leaving a few pieces behind to consign. It took them a few weeks to register the items and to send me an email with an account. The store itself did not have an upscale client feel to warrant leaving name brand or designer goods there.
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February 2024 by erika ampaya
Amazing designer selection with affordable prices. Friendly and attentive service. Jennifer is personable and takes time with each customer. Highly recommend!
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January 2024 by Prairie S.
3.8 The mixed reviews demonstrate different experiences-- as a purchaser of gently-used high quality clothing versus as a seller of used clothing items to this consignment retailer. As a customer I found the shop to be a delightful place, with some unusual gems of style that are not standard issue TJ Maxx, Marshalls and Macys caliber wear. For example, I found well-fit trousers and winter outerwear that are cheaper than would be sold at high-end clothing retailers like Bloomingdales. It's also nice to meet other customers who are looking through a bunch of second hand clothing. A supportive and encouraging vibe may be found here with others looking for pickings amidst a random bunch of strangers' pre-owned clothes. It's also nice to be inside a parlor and rooms in a residential house, beats a big box retail store that lacks any kind of character. As a prospective seller I was a bit surprised by the rather dismissive and condescending tone of the business. While I am understanding of a certain level of quality control to ensure that their inventory meets a certain standard, there is no need to be palpably condescending, ever, in a business situation. A polite tone or decent interaction would serve such a business well. For example referring prospective sellers to some rational guidelines that are the basis of judging clothing items (to accept to sell in store) would seem reasonable. It would make their business seem more professional. The business could assert that based on their (stated, public) criteria they can't take the items. They could follow up with, if the seller were to return with other or the same clothing that would meet their criteria, they would be welcome back. Otherwise, it's like racial apartheid America of a few short decades ago: someone takes a look and makes an inscrutable, ad hoc judgement, "Don't come here because you look like you don't belong." Very poor taste in my opinion. As a customer of used clothing, I would recommend at least looking through their potentially rich pickings!
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November 2023 by Denise LaFond
I do not recommend. Owner is rude and unprofessional.
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October 2023 by Ilona A.
Very cute shop with a unique collection of items! The customer service was warm, inviting and friendly. There was a lot of vintage Bottega and Gucci and a ton of great clothing. I cannot wait to go back! What a gem!
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September 2023 by Maryanne Hendrie
I have been going there for years and years. I've alway found wonderful items. The owner is great and always is so helpful!
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August 2023 by Jonathan A.
Jennifer is one of the rare ones! I recently inherited some items I knew nothing about. Unfortunately, I inherited them from the sudden loss of someone very close to me. Already going through a tough time I felt incredibly lost and broken. With expenses adding up and depression setting in I needed to figure something out quickly. This led me to Ritz Resale! I feel there was no mistake I found this Gem. I explained I knew nothing about the items and was trying to figure out if it was worth the 150-plus cost to authenticate them. She agreed to help me out despite my being unable to compensate her. She helped me by inspecting the items and showed me the individual markers for making an informed decision. This act meant so much to me because it showed me kindness still exists. Here I am broken down and needing advice and she helped me with nothing in return. That is almost unheard of. So that's why I have to make sure Ritz Resale IS heard of. Check out her store for you or a sister or a mother. Do it today who knows what you may find. Well besides an angel named Jennifer and her great team that is!
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August 2023 by Derya Uludüz
The best shop in LA. I love the quality and the reasonable prices.
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June 2023 by Jeannette Wambaugh
If you’ve never been to Ritz Resale in Pasadena, don’t miss the opportunity to go in and check it out. It is such a wonderful store with a fantastic inventory. The prices were very reasonable.The owner Jennifer and her husband Vic were so delightful & helpful. Really the nicest people. I even inquired about possibly consigning items with them in the future and they explained the process so clearly, which I really appreciated.It was a great shopping experience. I would definitely recommend this gem ? to everyone. ?️ ? ????
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June 2023 by Olivia F.
Incredible selection of luxury items from shoes, bags, perfume, clothes all in amazing condition (a lot of their items still have the tags, unworn). The staff is very friendly, welcoming, and helpful. This is a must go store if you live in the area and even if you don't it's worth the drive! You are guaranteed to find a treasure and maybe a friend. It's also great to support a small black family owned business that has been operating since 1982 and they make it super easy and affordable considering the high quality luxury products.
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June 2023 by Catherine L.
Whenever we visit So Cal we make a detour to visit Ritz Resale or somehow we manage to find ourselves nearby during their business hours to shop *Wink*. It's great giving a new home to pre-loved items and Ritz Resale does one of the best jobs checking items to make sure they are in great condition so the new owner doesn't have to worry. Our last trip, my mom picked up a few elegant and classy pieces that were not her typical style but too beautiful to pass up. Also, very well-known brands at a fraction of the price. A blouse for $50 would have easily gone for $200 new. She's not even someone who likes second hand shopping but she makes the exception at Ritz Resale because the quality is great, the clothing is clean and everything is organized very well. Ritz Resale has a blend of day to day basics, items with color, flare and for fancier evenings. Short sleeves, blouses, skirts, jeans, dresses, coats, jewelry, even perfumes! Also a separate room with designer shoes, hats and scarves! Looking forward to visiting again next time we are in town.
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April 2023 by Terri D.
Great customer service! Found some nice things but they were way out of my budget for used clothing. Went to Kohl's & bought brand new clothes instead. The shop is very neat & clean.
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March 2023 by T Croc
Very attractive arrangement of items. Prices were reasonable for the quality of garments. Will definitely check in regularly. So glad to have found a clean and we'll styled resale shop near me.
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March 2023 by jeff schoeni
This place is a hidden gem in Pasadena. The shop owner was very helpful, and the selection of clothing was excellent.
