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January 2024 by Robert H.
Excellent customer service! Staff is always nice and helpful. SW paint can be more expensive than big box stores, but the awesome customer experience and great paint quality more than makes up for it. Shop this store!
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October 2022 by SR M.
I had to go in three times before I finally selected the right color. Each time Ariel helped me, and I learned this is why everyday folks doing home improvement shop at Sherwin Williams just like the pros do. He evaluated my needs based on what I am trying to do--paint a bathroom in eggshell not semi-gloss. SW actually makes just the right paint for what I want, and Ariel took the time without pressuring me to purchase the paint. This is the smaller store down the road from the larger one that can be crowded with the pros. It is designed more for DIYers per Ariel. I didn't have to wait, and they have great hours. The color range is nuanced and way more extensive than I imagined. We'll be back for more rooms and another remodel.
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March 2022 by Bill F.
So first, for some unfathomable reason there are two Sherwin-Williams paint stores within a block of each other on East Colorado Blvd. in Pasadena CA. This review is is for the one farther west, next to Red Wing Shoes. I was waited on by Ramon who was solid, knowledgeable, friendly, and professional. He answered all my questions, including one I hadn't thought of, but he did! The clerks were cooperating with each other, asking and answering questions for each other. Ramon even got on the phone with a manager or someone to get a definitive answer to one obscure question. Plus they had the floor epoxy I wanted in the color I was looking for, which apparently not everyone does. I could see that they were having Covid supply chain problems but had figured out ways to get around them. I will go here first next time.
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June 2021 by lorraine montgomery
Friendly, helpful staff!
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June 2021 by Shirley C.
I recently had some touch-ups to do in my main hallway over the weekend, so I ordered a gallon of the same paint online and came here to pick it up. It was ready super quick and the service was fast and friendly. I think the price was cheaper online than in-store. I know there's another Sherwin-Williams like right next door, but I've always come to this one for the friendly service. I highly recommend it. I've always used their Super Paint with great results!!
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April 2021 by Daniel L.
My experience at this store was elevated ten fold by Tim. I came in convinced to buy a product I saw on YouTube to paint my driveway. In his smooth style of customer relations Tim asked what I was doing with the Conflex. Once I said driveway, Tim lit up and advised not to do that with conflex as it is made to handle foot traffic but not car tires. He immediately called the manufacturer of a different product that could handle my project and verified that indeed the HVY SHLD product could handle my needs. He also called another manufacturer to verify!!! I could not believe how much work he was doing to make sure I was getting the right product for my project. He then matched the base paint to the swatch I brought. I was in and out within 20min and had the right product, a bit cheaper than what I originally thought I wanted, plus he applied a 25% discount that is available till end of May. I am beside myself in wonder. Tim made my day. Excellent work!!!
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January 2021 by Stephen S.
I needed to get more of a custom paint mix to finish a project. When I called up my local Sherwin Williams in Pasadena they said I could simply take a picture of the sticker on the can, email it to them and they would mix it up. 30 seconds later the email was sent - Easy Within 20 minutes later I received a call telling me when and where to pick it up - Easy When I got to the store, I had a fantastic customer service experience where Daniel answered all of my questions and even offered to help me out to my car - Easy By far the easiest paint purchase and one of the most pleasant customer service experiences of my life. Thanks, Daniel and team!
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November 2020 by Stephen Lipira
SW has always been a fun store to work with. The staff is knowledgeable and always willing to assist. I shop SW exclusively for paint because of quality and excellent service.
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August 2020 by Lawrence Yang
Very professional, patient, helpful, and knowledgeable staff.
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July 2020 by Tim Gantt, Jr.
Great Customer Service!
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June 2020 by joe davis
Great customer service, friendly staff
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December 2019 by Desha Carter
If the prices were a little less expensive.
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September 2019 by Josie Beauchamp
Great service!
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August 2019 by Mario Mitchell
Friendly, and well managed
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June 2019 by Helen Martinez
very friendly and very helpful
