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April 2024 by Davy L.
I needed a part that other stores did not have. Luckily it was carried here and Walter was very knowledgeable and knew which part I needed.
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February 2024 by Robin ..
Update: The Snyder Diamond team reached out to me following my earlier review. I spoke with the manager, he reviewed the file history, and ultimately understood how the mixup occurred. He agreed to exchange the product for something that would work for my project, and the new fridge was received within a few weeks. The manager and associate I worked with took care of things quickly, and I really appreciate the follow up and their efforts to get this resolved.
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October 2023 by Adam A.
Today, i was very frustrated by a shady service repair company for my Thermado refrigerator ice maker. The idea came to my mind to call Snyder Diamond where i bough the refrigerator . i did and to my delight, i talked to Ms. Linda Lopez about my issue. Linda was a very nice, professional, kind and helpful lady. She was very empathetic and knowledgable. she was able to locate my refrigerator and set up a service call with an authorized Thermador technician. The world needs people like you Linda. Thank for saving the day for me. i felt very good even though i had to part with some significant amount of money to and endure grief from a shady service repair outfit.
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September 2023 by Victor F.
An update since my last review. Snyder Diamond was very responsive to the issues I mentioned in my last review. Without any defensiveness, they just wanted to make the situation right to the best of their abilities. Happy to report all has been resolved and i appreciate their willingness and follow up on this.
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September 2023 by Everest M.
The sales process was very smooth, and they got me my fridge in a relatively short amount of time (I've had friends wait a lot longer for a similar model). There was a little miscommunication on the installation, but the manager Joe called me and graciously took care of the issue. I appreciate the follow-up from the store, and would go back for my next high-end purchase based on that professionalism alone.
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August 2023 by Silva J.
Very professional service representative! The faucet that I was looking for was not available and the sales associate recommended others. Thank you
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July 2023 by Rick M.
We needed some new bathroom fixtures for tub and sink. I decided to call, send someone some pics of what we had and let them do the work and find something similar. Aminata answered that call and went above and beyond! She found options that were similar as a good starting point. She then walked us around the showroom and we found that we liked other styles. She went with the flow and helped find fixtures that would work with our setup - 4 hole vs 5 hole Roman tub. It's not cheap and neither was our first set. Hopefully this one lasts as long as the first set.
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March 2023 by Yadira R.
Super cute location! I've never been here before and my handy man suggested we come, I am so glad he did. They have the cutest kitchens and goods here I highly recommend. I was looking for a bar sink and unfortunately they didn't have the size I needed but if I need something else in the future this place offers lots of detailed options. Not good for rushed jobs more for detailed planning.
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February 2023 by Daniel E.
We are very disappointed with the level service we received at Snyder Diamond. our family has purchased from SD for years and spent a great deal of money at their Santa Monica store.We embarked on a remodel in October 2022 and advised them of a specific timetable in advance and asked to purchase products that were stocked and readily available.Now two months after placing orders they are telling us they do not have stock and are blaming the delay on us for ordering during the holidays and advising us now of Cal compliance issues. Why did they not know about compliance issues when they sold us the product? They made no effort to apologize, find solutions or offer concessions to make us a happy customer.We will definitely use Ferguson/Build.com in the future. Ferguson shipped on time, offered excellent service and made us a happy customer.Very disappointed!
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December 2022 by Miamay Z.
I ordered all my kitchen appliances here, Jason helped me he is my life saver!!! 他还会讲中文
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November 2022 by Jeffery H.
Mike was responsive, professional, and patient with us throughout the entire process of getting our Thermador kitchen appliances. Prices were competitive but I would plan/order in advance. Although our renovation had many delays, he was able to hold our products until we were ready to install it. Highly recommend their services!
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October 2022 by Christine P.
Each salesperson negotiates their own pricing. My friend and I received quotes for the exact same bathroom fixtures and toilet from two different salespeople and the difference in price was about $200 on a $2500 order. It is luck of the draw which salesperson you get.
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August 2022 by Nadine Zanotti
Jason Magzul was awesome.. He was patient and extremely knowledgeable which is hard to find nowadays... Just a great experience!
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June 2022 by John M.
Worked with Aaron Engel for a 48 inch range and hood. The price was great, his service was proactive and he somehow hawked the manufacturer to get the range and hood delivered early.
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June 2022 by W M C
We had some issues and Tina fixed it all.Great job.