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November 2023 by Kevin Foster
I spend thousands of dollars yearly utilizing Home Depot purchases to maintain my real estate investments. Furthermore, the customer service is top-notch. However, my most recent interaction with Alyssa, a manager, could have been better. I just found a $52 item purchased one year ago that was not opened. I attempted to return it today, and it was denied. Alyssa's defensive posturing did not insure me as a customer, and she led me to believe logging on to The Retail Equation (TRE) website would clarify why my return was denied and that the site would ensure me of receiving store credit for the purchased item. That was not the case; there was no human being to discuss customer concerns. Their "return items" section 1-800 number had only four options: 1. major appliances, 2, new orders/online purchases, 3. local Home Depot questions, and 4, local Home Depot credit card purchases. No exclusive phone number is explicitly designated for refunds, questions, concerns, or contingencies. I'm glad they are not the only option in town, and if this problem is not resolved equitably, I have other choices.
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November 2023 by Ellen “E Dog” Johnson
They have what you need. Clean well stocked. The restrooms are clean. Everyone is helpful. Tim A. Is really helpful.
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November 2023 by JK General
Both Harold and Alexander are so helpful, when I'm trying to get big items in my car. I don't even have to ask, they just come right over and offer their help. I appreciate good service...THANK YOU HOME DEPOT
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November 2023 by MrAgwoodworks
It's always nice to find an associate at the store who's willing to help out doesn't hide behind the apron and aTrying to look busy when people approach. Such is the case with Aidan I'm not even sure he works in the lumber department but when I needed some plywood cut right then he was walking by positive attidude and was right on It Home depot can definitely benefit for having people like Aidan at every store also the prodesk was pretty impressive as well great attitude was able to get in and do what I needed to do efficiently
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November 2023 by steven tucker
First off you can never get help and when you do they don't know anything. I looked online and went through 3 different home depot. And they all said they had a certain kind of faucet. I was looking for and they did not. I asked for help at all 3 stores to look it up to tell me where they have them. And one store told me they had 18 there. But when they looked on the shelf, there was nothing there except 3 boxes that were already open. So I bought the best looking one. Turns out it was defective that they never checked it upon returning from the previous buyer. So now i'm out half a day's pay and a lot of gas.
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October 2023 by Elizabeth Wang
We waited to check out. The staff helped others in front of us, and behind us, except for us. She was kind to others and point them to use the self-checkout registers next her. With us, I had to ask her myself. She kind of avoid eye contact with me. Then she pointed us to go somewhere else. It does make me wonder if there’s some subtle racial discrimination going on, because everyone else she helped was either white or hispanic. We were the only Asians there.
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September 2023 by Donnita Piggee
Wow! I didn't even know this store was here-at Sunnyslope and Walnut in Pasadena! The staff was extremely helpful as we were looking for something in particular. Plenty of parking. Highly recommend!
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September 2023 by Nisa ms Kreuzer
Store has a great amount of products which Is the best part. Sales people were very nice but still difficult to find what I needed. I did find what I needed!
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August 2023 by Gloria Song
Very bad customer service here. The manager here knows little ( if not nothing) about the business. Has no common sense. So shocked such big store is managed by such person. Very disappointing experience ever.
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August 2023 by Rina Figueroa
Excellent, customer service, efficient, polite and organized, after trying at 5 different homedepots, this locations was the only one with the right plumbing working equipment to do the job I need it.. I'll always go here from now on.
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July 2023 by Justin S.
me: "Do you sell Home Depot brand batteries?"clerk: "No."me: "Does Home Depot have its own brand of batteries?"clerk: "No."me: "Huh."I walk like 25 feet away and there's a rack full of batteries including Home Depot's house brand batteries.I go to the outdoor section.me: "Do you sell liquid chlorine?"different clerk: "No."I go home and look online and Home Depot does sell liquid chlorine and they had a bunch in stock.Home Depot workers at this store either have absolutely no clue what products their store carries or they have decided to actively not sell anything. Don't go to this Home Depot (or any other, really) looking for help.
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July 2023 by Reg P.
Tod in gardening is extremely knowledgeable! He explained what flowers were best for what I was looking for. From annuals to perennials, from shade to direct sun Tod explained and taught me how to plant and up keep my blossoms. If you should ever go to the Pasdana HomeDepot, make sure you ask for Tod, as he says, yes Tod with one "d" Tod thank you for your patience and educating me through my gardening experience. You're the best!
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June 2023 by Brendan Clarke
I had previously purchased a key that was not cut with their machine because there was no employee.Tried to go back and get key cut and employee refused saying I could’ve stolen it.Maybe assume positive intent more
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June 2023 by Lana L.
Honestly never expect good customer service from this store. But John I. in the tool rental areal changed it all. He's awesome. He is helpful, friendly, efficient, and best of all, knowledgeable! It's a rarity.
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June 2023 by Jaime Arroyo
Home Depot is my ultimate home improvement haven. With a vast selection of high-quality products, knowledgeable staff, and helpful DIY resources, it's my go-to destination for all my home renovation and improvement projects. Whether I need tools, materials, or expert advice, Home Depot has it all. It's the one-stop-shop that empowers me to turn my house into a dream home.
