-
April 2023 by Jay Bromley
Went here for a Google device protection repair. There is a sign saying they are "temporarily closed" and directing you to other locations. A tech at the Glendale Asurion said they had been closed since October 2022. For some reason, Google still suggests this shop.
-
February 2023 by Nancy Vargas
Mr Juan was not only professional but gracious. It's hard to find companies like this who truly care about customer service. Thank you for your help with my dad's phone.
-
January 2023 by Maria Clara Alves Barroso
I've been using these guys and building trips around getting my phones repaired at the downtown LA location. Brian is really responsive. The place may not be the least expensive but it is cheaper than Apple and the entire staff has treated my family's phones well.Tip: if you need to wait and don't want to wait in the shop or on the street, park at the Blok and you can validate I think 90 minutes at the Macy's.
-
November 2022 by Alex T.
Would not recommend! Terrible website. Cannot edit contact information. Wasted a whole day waiting at home for the phone delivery and couldn't get into contact with the support team!
-
October 2022 by Jose Davila
Great Experience. Just left the store and was helped by Ken. Took my phone in because when it rang, the volume was really low. Aside from cleaning the speaker he changed some settings on it and now it sounds like it did when it was brand new. Awesome place. He didn’t even charge me for the fix. Would definitely recommend. Thanks
-
October 2022 by Derry Carey
Great place! Great service. Great quality. Great staff. Can’t go wrong for all your smartphone needs and worries and fixes. Go! Do it! Also aim for street parking not the lot right across the street. Definitely will save more money that way. Peace y’all!
-
October 2022 by Anne H.
I went to Asurion because the back of my Samsung Galaxy 10+ had separated from the body of my phone. They told me the battery had expanded and was pushing the back out and that it could explode and needed immediate repair. Unfortunately, they didn't have the battery I needed. They called the closest store and they did have a battery for me. YAY! I'm new to the area, didn't have a clue as to how to get there and was concerned because I can't drive once the smallest amount of darkness begins. BOO! They looked up several ways for me to get there, assured me it could be done before I needed to get home and helped me figure out a route I felt comfortable driving. Very impressed and grateful for their concern, especially since I'm a senior. THANK YOU, PASADENA ASURION!!!!
-
October 2022 by Clyde Mitchell
Great little shop, the guy Ken fixed my phone up like new! The front glass was so shattered it was actually falling out.. It's a little pricey without a warranty through them, which is totally worth it!
-
September 2022 by annette nomura
Jose is awesome. Went here last week for help with my Samsung phone that was damaged after getting it wet. The phone/screen turned on but did not react to touch. He took the time to check my phone & showed me how to access the data by attaching a mouse. My old phone is toast but atleast I can access info/data on the phone. He also did not charge for me for this service/help.
-
September 2022 by Leo Balestri
Jose was extremely quick and helpful. He was knowledgeable and he explained the issue and the fix well. The turnaround time was less than ten minutes. I will definitely go back to Asurion for future repairs.
-
September 2022 by Patrick W.
Their website says they repair all kinds of things they don't actually have the parts for in-stock. Call ahead otherwise you might be waiting a week to get a screen on an older phone. When I picked up my phone I powered it up. The screen appeared for a fraction of a second and the phone shut down because the battery was empty. What would you think if you picked up your car from the repair shop and you couldn't put it in gear before it ran out of gas?
-
September 2022 by Gregg Oelker
Better than 6 months ago when they told be to just clean my phone twice a day to lengthen the battery life. This time it took 2 months for them to have the battery in stock after 5 phone calls. But I got there when the work was supposed to be done. "Sorry" the phone didn't pass the initial Samsung check. We couldn't perform the work.They led me to another local company to do the work. Stay tuned!
-
September 2022 by MJ W
Ken at Asurion Phone and Tech repair was super helpful. He explained the process needed to replace my phone battery and completed the repair within the time quoted. Very much worth the price.
-
August 2022 by Cathy S.
First, let me say that the staff working there that I dealt with seemed very competent and helpful. That being said, I brought in my iPhone for possible charging port repair seven days ago and still have not heard back from Asurion in terms of a diagnosis and an estimate of the cost . I regret not having taken the iPhone in to Apple despite possible great cost .
-
August 2022 by Jonathan Hernandez
I found this location on Google and it had great reviews so I called in and was givin great customer service so my experience started off great and was quoted $100. Brought in a water damaged Nintendo Switch and was actually givin a cheaper price for the repair which was awesome. Unfortunately the device was too damaged to be repaired and they didn't even charge me.
