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February 2024 by gamer boy
One staff was nice and explained things. Don’t have much experience here except dropping off packages to return.
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December 2023 by Hu Kang
Horrible staff. Can’t even communicate with customers only argue with customers
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October 2023 by Dunson Kamau
WARNING: DO NOT SPEND MONEY HERE!!! This is a FRANCHISE. It is however ideal to drop off packages with ALREADY PAID postage which you can do for yourself online. For example: a 22lb package for Ground Shipping was assessed at $300+. I printed a label online for the same package for $33! The dude said that they also round up volumetric weight for a further straight shafting.
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October 2023 by Mei Feng
One kind associate and one very rude associate. It's typical for customers to ask questions to confirm what is told to them and also ask about other shipping locations nearby. They just said "yeah, that's what he said" and "you have your phone, look it up on Google"...... thanks for the customer service!
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August 2023 by Kisha L.
My mom needed some things laminated. As usual, the manager Katie, was awesome.She was kind, professional, funny, and cool. It's always a pleasure attending this UPS.
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July 2023 by Jane S.
I came here to drop off an Amazon return and as I was standing in line (I was next) one of the workers pulled me out of line and asked me to stand to the side. Without really knowing why I was being pulled to the side, I did what I was asked thinking maybe she was going to help me. Turns out she was already helping another customer. When the other worker finished with the customer ahead of me she simply turned and walked away from the register. I thought maybe she was taking a break until another customer walked in and she returned to help the new customer, leaving me still waiting even though I was next. What madness is this?? Does a line not matter here? And why pull a waiting customer out of the line??I will not be returning to this UPS store. The one on East Foothill clearly respects the line and helps customers in the order they came in.
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July 2023 by Michelle C.
I've been here 3 times now at 9am and they are not open (their hours are listed as opening at 9). The first time I waited and someone showed up a couple minutes after 9 but then I had to wait an additional 10 minutes while they opened up. The past two times I've tried to stop in at opening time I've seen people waiting but I don't even stop. Go to the UPS store in Hastings Ranch. They open on time and the couple who work there are very nice and helpful.
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June 2023 by Dennis Jaurigue
This location made me purchase packing material for an Amazon return. I've done a few UPS/Amazon returns and they never ask me to purchase packing material at other locations. They usually just print the label and take the box to ship.Poor management of the staff is not aligned with the other locations.
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June 2023 by Denny J.
This location made me purchase packing material for an Amazon return. I've done a few UPS/Amazon returns and they never ask me to purchase packing material at other locations. They usually just print the label and take the box to ship. Poor management if the staff is not aligned with the other locations.
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May 2023 by vlak as
The most informative efficient helpful store!Full service and so kind & accommodating.
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April 2023 by Eddie Villa
Wasn’t looking forward to making this trip because I had so many things to return and anticipated a headache. Luckily, Victor was present and was able to assist me with my complicated ordeal, and made a difficult situation quick and easy. Top notch customer service, I definitely recommend this store due to the outstanding representation of this standout employee.
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January 2023 by Isaira M.
I had such a great experience thanks to Kattie George! I came into this UPS to overnight my boss' jacket to New York. Kattie assisted me with that. Top notch customer service and super friendly! This shipment was a bit difficult because I had to verify many steps with my boss beforehand. Nonetheless, Kattie was super patient with me and understood all of my boss' requirements. Mind you this was during holidays season, so it was busy! Wonderful location, staff & service. Thank you, Kattie!
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January 2023 by Victoria Benitez
Kam took care of my Amazon return and she was extremely friendly and attentive to everyone’s needs!!
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August 2022 by B J.
when I asked to ship a soft envelope weighing less that 2# USPS Priority, the girl behind the counter insisted it was over $20 for regular 3-day Priority mail. Worse, this is not the first time employees at this particular location have pulled that nonsense. Lying is NOT good customer service. i will never go here again. The UPS store in La Canada Flintridge is infinitely more professional, less mendacious.
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June 2022 by Ninon H.
A staff is a Asian guy, he is very rude and not friendly! If he works at this store, I don't want to go to back anymore!