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February 2023 by Ray A.
Andrew is the man!!!!!, he went above and beyond to help me when other US Bank branches in Pasadena didn't help me at all!!!!!5 star customer service all the way
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October 2022 by Edward Jones
Thank youDaniel for your help and care , thanks for getting the increase , you went above aforbgrea customer service
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January 2022 by Chris M.
Very helpful and inviting when I opened a new checking account. Highly recommend them for all your banking needs....
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April 2021 by Rick N.
They helped me add two persons to my account on a Saturday morning when a bigger branch wouldn't do it because they had two tellers, but no customers. This little Vons branch only had two tellers and no desks. Very efficient.
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December 2020 by Azariah Q.
Stopped in to get a Cashier check on my way to a Local Dealer. Efrain I believe was the gentleman's name who assisted me and congratulated me on my new purchase! We shared a couple of laughs and my wife and I were in and out before you knew it! Usually bankers are so dry! Give that man a raise
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October 2020 by Dina D.
I do not recommend U.S. Bank. They honestly do not care about their customers and the COVID situation. CHASE and BofA are the Banks that do.
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June 2020 by James R.
The woman with a blue mask was incredibly rude, no customer skills at all. I came in with a simple transaction and after asking a few questions she just threw the receipt at me. If you don't want to work in customer service, do not work at a bank.
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January 2020 by Gi G.
I went here to cash a check from my employer who banks here. I was right across the street. I thought this will be so convenient, maybe I should even open an account with them and set up direct deposit. I entered and was happy to see no line. However they did not notice me and I was NOT greeted by anyone. One gentleman was on the phone (Luis Abarca- the store manager!?) and the other head down. Finally once i was noticed I stepped up to the teller and told him i dont have an account but i would like to cash a check. He asked me if the check was a US bank check, he could have just looked at it? I said yes i work across the street, he didnt care and said there was a fee and i kindly asked if its possible to waive since i am thinking of opening an account. He said no adamantly, so i requested him to ask a manager and he said he will say the same thing. I asked who the manager was and he pointed to the gentleman who was right next to him who was still on the phoe since i walked in, didnt acknowledge me and kept talking on the phone which seemed to be a personal phone call. He was laughing and talking in a tone you would to a friend, not business related. I waited maybe 3 minutes for him to finish and saw him get starbucks delivered to him from another employee. Again I kindly asked if the minor fee would be waived for me so i can come back and open an account. He started giving me many excuses as to why he cant, he didnt even TRY to check if the system charged the fee or not, in fact he didnt even move or come close to the teller/computer to check out the issue. That was very rude and since i was treated so poorly, i will never consider opening an account at a bank with ridiculous service. Who hires a branch manager so unprofessional, careless and rude? He is so comfortable he does not care about what drives the business. The way he approached the issue he might as well have been sitting at home relaxing with his feet kicked up drinking starbucks and chatting up!
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November 2019 by A K.
Very very slow. In line forever. Two tellers working but line isn't moving!! And then I find out that they charge $7 to cash a check drawn on their own bank - if you don't have an account with them. Outrageous.
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August 2019 by Lesley H.
Just came from depositing two checks and activating my new card . William Cheng (The branch assistant manager) helped me and he was so informative and polite. He also volunteered and showed me how to set up the US Bank app and walked me through the process of depositing my checks electronically, to help with convenience and to save me a trip in the future . Super great service !
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June 2019 by Gogo8523 T.
This is the bank to be at. I used to be a credit union member and rarely liked to go with the big dogs. I'll tell you I will never EVER bank anywhere else. William, Carlos and everyone else there is like family to me. They're compassionate, kind, patient, knowledgeable and honest people. Be careful of William though, he may try to get you fat by offering you chocolate goodies you CANNOT resist. I've been banking here for the better half of 3 years and I cannot tell you how happy I am. I almost done want to write this review for the selfish reason of keeping this branch secret but I have to give respect and acknowledgement where it's due. Bank here for LIFE. You will not be disappointed, rather you will thank me later.
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June 2019 by Carlos P.
Worst customer service ever!! The Manager of this little brach has a super bad attitude and seems that doesn't care if he gives good example to the rest of the cashiers!!!
