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March 2024 by Danielle B.
I would like to give Andrew Gomez 10 stars he helped me open a checking and savings account. He went above and beyond to explain everything to me how it works. He has amazing customer service and he was very polite and he also answered all my questions. Thanks again Andrew I would definitely recommend my friends and family to you. You are the best.
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November 2023 by Jeana Lee
One of the best service experiences I’ve had with a teller. Sam was so helpful and friendly and patiently answered my questions. Great asset to the branch!!
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November 2023 by Didgie Blain-Rozgay
I love my Sierra Madre US Bank branch! The tellers are so helpful and friendly. And another good reason I bank there besides the great service is I can park on the roof of Vons and do the 2 stories of stairs a few times while I'm there.Also, I grew up in the outskirts of Seattle in the '60s. My parents banked at a branch of US Bank that was a very large trailer on a vacant lot. So I have always been partial to US Bank and obviously for good reason.
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August 2023 by M Chase
Below is my original 1 star review. I was contacted by US Bank (Shirre) and she was so helpful and nice, helping me sort out through our rough beginning - from letting me know that my old checks still work, up to and including my complaint that their debit cards are hideous. I now have a new beach themed debit card and the kinks worked out. Thank you for being so dedicated to customer satisfaction. Shirre was a 5 star experience.ORIGINAL:They bought out Union Bank, and my account, and so far they have screwed up one autopay (sending out the correct amount one time, then reverting back to an old amount changed before they even took over). When they took over, they didn't send checks. When I tried to order checks to send out to correct their underpayment, I found they charged a fee for checks.Their alert system is full of unnecessary information (transaction criteria? I don't need that, I need the amount and current balance!).They debit you a monthly fee even if you meet their criteria to waive the fee and then refund it back. WHY?If you want an aggravating and inconvenient banking experience, I suggest you come here - they've nailed subpar.I really really miss Union Bank.
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March 2023 by Daniel Aleman
Only used the ATM
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February 2023 by Ray A.
Andrew is the man!!!!!, he went above and beyond to help me when other US Bank branches in Pasadena didn't help me at all!!!!! 5 star customer service all the way
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November 2022 by Nick T
Very competent and friendly staff.
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November 2022 by Ezekiel Murphy
Rey is the best and has helped me with all of my banking needs! This is one of the best branches I’ve been to.
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February 2022 by Robert Arnett
Keep your little boys AWAY from Rey, one of the tellers.
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January 2022 by Ricky Lam
I am very happy with this branch's customer services, Reinaldo was a best teller i ever met, he had good patient to answer and helping customer needs, i would recommend my friend to banking here.
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January 2022 by Chris M.
Very helpful and inviting when I opened a new checking account. Highly recommend them for all your banking needs....
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April 2021 by Rick N.
They helped me add two persons to my account on a Saturday morning when a bigger branch wouldn't do it because they had two tellers, but no customers. This little Vons branch only had two tellers and no desks. Very efficient.
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December 2020 by Azariah Q.
Stopped in to get a Cashier check on my way to a Local Dealer. Efrain I believe was the gentleman's name who assisted me and congratulated me on my new purchase! We shared a couple of laughs and my wife and I were in and out before you knew it! Usually bankers are so dry! Give that man a raise
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October 2020 by Dina D.
I do not recommend U.S. Bank. They honestly do not care about their customers and the COVID situation. CHASE and BofA are the Banks that do.
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September 2020 by Betty Bet
Great service, location, friendly staff. Super.
