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February 2024 by Joseph O. Hebeler
I've been waiting 10AM to 10:20AM and it's locked. Hours state M-F 9am to 5pm for window service. Please update hours or remove this location from the map. Very inconvenient and at least 5 other people disappointed it was still closed that tried to stop by. One lady mentioned this has happened on multiple occasions at this location unfortunately.
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August 2023 by Rose Baroutjian
I was at the California blv pasadena post office at 9:00 am the post office staff came in late looking very unprofessional and not ready to work an oriental lady, stayed in side a long time and in the meantime 3 customers waiting then we hear she is calling someone on where the window key is she could not open the window and was very rude to the customers she is not s disgrace to pasadena post office but to the federal government she is presentingI went to Lincoln post office and what a difference extremely polite helpful and pleasant, although i am close to California post office I will go to Lincoln for my business
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July 2023 by Tatyana Balagurova
Too slow workers !!!! Terrible serviceThere were 3 people in line in front of me, I waited for one box to be sent for almost 30 minutes, I understand that the custom service is polite, but why should other buyers waste their time because of their excessive politeness? I do not recommend this office
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July 2023 by Isaac C.
Couldn't agree more with the previous review about Betty. She needs to retire or get a new job non public facing. She's rude and is making people upset enough to leave. If you don't love your job Betty go do something else. Supervisor, please offer her some additional training on how to interact with customers!
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July 2023 by Alex D.
There is a crabby old woman here named Betty who was so unbelievably hostile to every single person in line. I've never even thought to review a government facility but I am going to to everything in my limited power to report this woman's horrific attitude everywhere I can. She was scolding people in line for letting someone up front to ask a question about stamps??? And cutting someone off because they tried to ask her a question and ' THEY RUSHED her' coming back from her break?? Why are you up front then babe?? Stay in the back and eat your cold sandwich if you don't want to speak to customers?? I will literally check in the window and make sure she isn't here if I ever stop by this usps again
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May 2023 by Violet S.
There are many US Post Office locations throughout Pasadena -- my advice is to avoid this one. I live in the neighborhood and while this location is convenient, the customer service is appalling. There is a black lady with glasses who has been at this location for years taking out her misery on the customers. Like others have written in their reviews, she has a particularly nasty attitude and a real problem with anyone who request a receipt. I brought a package here for shipping that was labeled fragile and even told her as I carefully place it on the counter that it contained glass -- she then proceeded to violently grab the box and flip it unnecessarily on it's side. I'm wondering why such a consistently malicious person is interfacing with customers or is employed at all.
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April 2023 by Debora D.
Came at 10am to ship some packages and no one was there. Waited 20min and saw about 7 people come and go frustrated with their packages. Don't have a sign saying you open at 9am, when you open whenever you want.
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March 2023 by Be H.
Valerie is a life saver. She went out of her way. I greatly appreciate it. Thank you so much . You are awesome!!
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February 2023 by Cameron Quinn
Great location! Very helpful, friendly employees :)
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November 2022 by Lauren G.
Very convenient location and usually in and out fast, but there is one woman who is particularly nasty and seems to really have a problem with customers who want receipts. She had attitude towards the man in front of me who wanted a printed and email receipt, and me, who had a drop off and opted to wait in line so I could get a receipt.She also was nasty to me for having to manually type the tracking number since the barcode wasn't scanning, saying it was my fault that I taped over it. I've dropped off various packages with the entire label securely taped on and I've never been reprimanded for doing so before.All of the men that have helped me here have been nice but thanks to this experience I will no longer be going here.
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October 2022 by Candy S
I've been coming here for years and it's always a pleasant experience ? The people that work her are always helpful and kind.
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August 2022 by Linda E.
I needed to overnight some paperwork and ended up at this location. I'm so glad that I did! Parking was super easy, the gentleman at the window was super helpful and warm and friendly. We just don't get a lot of that these days and it was appreciated. This would definitely be my go-to location if I weren't about to bail out of the state.
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June 2022 by Steven Dewberry
I have a PO Box here, so I visit quite frequently. I find the staff to be hard-working and helpful and efficient. They are friendly and happy to answer questions. The office does get a bit busy at times, with the line backing up because they are so helpful, but it is worth it.
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January 2022 by Tina Ou
Staff is super rude and dismissive. Don’t bother with this location.
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December 2021 by Monica L.
This is probably the best USPS in Pasadena. Got in got out within a minute... Steady stream of people, but practically no line and I could tell people were moving quickly. Also a plus to have a big parking lot so you don't have to worry about street parking.
