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March 2024 by Wayne S.
I shipped my Go Pro 7 Black camera to this company along with a battery and SD Card as checked out in the accessories on the form. I included one form with the shipment and kept one copy for me. After they contacted me to tell me that the cost would be double the estimate I wrote back to say that they should not proceed with repairing the camera. After a couple weeks I contacted the repair shop to inquire about my battery and SD card. I was told that they never received it. I wrote to file a complain with the California State attorney general's office. I was given another agency to file my complaint. They wrote to say they only deal with big household items. And that I can file a lawsuit. I will not file a lawsuit but I'm on here warning people be careful with this company. They will steal your accessories then claim they did not receive them even though they are clearly marked on their own work order form. EDIT: I had to edit my review base on what Art K. the owner posted. He said there was no battery or SD card included and that I might have stated that on the work order but never included the items. If that is so then he should have contacted me in writing right away to tell me that there are no accessories included. But he did not do that. Also I just read some other reviews for the first time. This be a lesson always come on here and try to read reviews which I did not. At least two other people say they were ripped off. He gave them an estimate then doubled the amount it would cost to fix it. At least they requested to have their cameras shipped back to them. However I told him he can keep my camera for recycle. Now I know this is a ripoff. He got my camera and my battery and my SD card. Buyer beware! The following is from Video Cam Repair work order form: Video Cam Repair From: Video Cam Repair Date: Thursday, January 18, 2024 at 07:57 AM EST Video Cam Repair Please print this form and include it in the shipping box We will contact you as soon as we receive your unit Work order number CA-14842 Brand Go Pro Black 7 Accessories Battery Memory Card Please describe the problem you are experiencing Recently when I make a videos I notice I don't have any audio. I thought it might be the SD card by trying different ones but I still have the same problem can't hear any sound on the videos. Shipping address 2385 E Washington Blvd, Pasadena, CA 91104United States
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March 2024 by Sage L.
If you have a camera that is old and can't be fixed by the original company I think it's a good option to use this business for fixing your camera. Got a digital camera made in 2011 and it broke due to dropping it which gave a lens error on my screen and my lens couldn't retract. I tried many places to get it fixed but all they said was that the camera was too old, that they didn't have to supplies to repair it, which is understandable. I'm giving 3 stars because the starting initial price was $159 and they changed the estimate to $268 with problems with the "lens drive unit unit bin stock which caused an extreme overheat which damaged the lens control circuit as well and it needs to be replaced" (what they said). Pretty sure thats an excuse to charge you more and get more money (my personal opinion) but I had no choice. At least my camera is fixed, which they promised. Took a total process of 3 weeks that means shipping it to them, them fixing it, and shipping it back to me in 3 weeks. They can charge through PayPal or check, I believe, and gave a tracking number when they shipped it back. Just make sure to keep up with your camera and ask questions for confirmation etc. (Just in case yk) To get it back took about a week. The packaging the sent was the camera wrapped in bubble wrap and lots of plastic inside and was taped all around the box. Pretty legit place. Hope this helps!
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February 2024 by Thomas Armstrong
Very pleased with the repair to my Olympus camera. Repair service was efficient and speedy. The camera is a favorite, so I was very happy to find someone to repair.
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February 2024 by Alexander “Alex” Falconi
Our camcorder had a fried main board due to an obvious power issue. I was worried the camera was a goner but this shop fixed it up. It took them a very long time and was more than double the original price, but all things considered, the repair was more complicated than expected and the camera is working well so I'm very happy with their work.
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February 2024 by Jennifer Proescher
Sent my Sony A7s in for repair, the original quote was for $200 then once they received my camera it jumped to $300 which is all fine n dandy, as they said they needed to replace my power circuit’s main board. Believing this would fix my camera I was ok witg that. Well you would think if the main board was replaced that the camera would not have the exact same issue four months later right out of warranty. I emailed and they said I would have to pay for an all new repair. Started to feel like a scam at that point. Not sure if anything was officially replaced as it wouldn’t have broken again.
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January 2024 by Eugiene Jonathan
Everything about this place speaks to the professionalism and skill of the people working here. They expertly fixed two black magic cameras within a couple of days. The entire experience was excellent.
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January 2024 by Stephen Desserich
Excellent customer service and work quality.I drove 100 miles to Pasadena (for fun) to have my Sony DSC HX400 repaired. Got a phone call the next day with an estimate. Approved, and got an invoice emailed within 15 minutes to pay for repair. Done, and camera ready to mail back repaired excellently in 2 days. Total time was about one week!I pray the camera will last another 9 years. Difficult to replace value of the camera to me.
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January 2024 by Annie Pan
Charged me once to fix my Sony camera and it was shipped to me broken/problem unresolved. Then had me pay for shipping to send the camera back and charged me again (double) to get it fixed again.
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November 2023 by Eduardo A Vasquez
I accidentally drop my camera Nikon P900 and the front lenses had a small crack that didn’t allow me take clear sunset or moon pictures because a ghost images appearing near the subjects. I sent my camera to Video Cam Repair and they gave a free estimate and I agreed to have it repaired. The price was well affordable instead of buying a new camera and the service was quite fast and now my camera looks like a brand new camera and working perfect. I am happy with the work they accomplished.
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November 2023 by Deb Prudhomme
I needed a repair on my Sony Camcorder TRV480 handy cam and in my search came upon VideoCamRepair. Made contact, explained my nonfunctional camcorder and was given a free estimate quickly. Estimate was very fair and reasonable. Repairs were done within 2days. detailed invoice sent via email. Camcorder received in great careful packing within tracking delivery. The Sony Camcorder is working flawlessly like New and now i can enjoy my 75 recorded memory tapes. I am so very happy and quite satisfied with the service of VideoCamRepair and would highly recommend this buisness to anyone who needs camera or camcorder repairs. Thank you so much...Your the very best!! Here in New England. Oct 2023 I gave a 5 star but if there were more stars showing all of them would be highlighted.
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October 2023 by Peter Hasler
It began with an internet search followed by submitting several requests for a repair estimate based on my description of how my Lumix DMC-LX7 was malfunctioning. Video Cam Repair with a specific diagnosis and clear estimate. I shipped my camera and received a prompt reply that it arrived. Within a day a final diagnosis and final cost was sent requesting approval to proceed. I sent my check and again after only two days, my camera was on the way home. It works great and so clean! Terrific service, efficient communication, and perfect result.
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October 2023 by Keith Grossman
Video Camera repair did a good job repairing my Panasonic HDC TM90 and fixed it quickly. They were more honest about the initial estimate than their competitor, who had lots of complaints, which is why I went with VCR and I'm glad I did.
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September 2023 by Jeffrey Walsh
I purchased a very nice second hand Olympus E-PL1 camera on line, but it turned out to have a fault in the autofocus system. Having somewhat poor eyesight, autofocus features are very important to me. So I conducted another more detailed search of used E-PL1 cameras only to find that most had the same autofocus fault. (It is easy to find this fault, for it is indicated by a flashing red triangle in the middle of the right side of the screen).My initial disappointment was offset by finding that parts where readily available, and there were many places certified by Olympus for this repair. Several user groups also indicated that this was going to be a routine repair. So the process of choosing a repair shop began by sending out email requests for quotes.After reviewing quotes, I choose Video Camera Repair and the results were very satisfying. They kept me up to date with their progress and cleaned my camera as a part of the service. I now have a fully working camera that looks like it came fresh from the factory. Even though I now have the equivalent of a NOS camera, I feel my money was well spent and Video Camera Repair provided a valuable service.
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August 2023 by Jeff N.
Had these great guys fix my older Sony Nex5n and replace the back lcd screen and also clean the sensors and lenses. They did a great job and at a great price. Took less then 7 days and also clean and checked all my lenses. I'm more then happy with the service they provided and what they can fix. Will recommend and use them again if I buy another used camera and need it cleaned and checked. They are friendly fast and super great at communicating with what's going on and what needs to be done. After payment. The packaging of the lenses and the camera body was excellent and packaged with great care. Will be using these guys again like I said as they do a great job and at a great price.
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July 2023 by M. Saulsberry
I was having auto focus issues on my canon ef 28-70mm 2.8 lens. I brought it into these guys for repair. In a few days they got my lens back fully functional and pictures looking sharp again! I completely satisfied. Thanks guys for your help!