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March 2024 by Maria Elena L.
MY GAWD! CHRISTIAN & ANDY deserves an award because they are exceptionally helpful, knowledgeable, kind, not pushy, and beyond polite! This is my 3rd week consecutively coming here! I bought protein pastries and energy drinks! They have weekly $1 energy drinks sales so far I bought Celsius and Bum for $1 each. I love the collagen, magnesium, and L-carnitine elixir. They helped me pick my products and they were considerate about my budget. If you care about your new healthy lifestyle come here, no !
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February 2024 by Michelle L.
This 5 star review is for Andy T because he is DA MAN!!! I came here for two main reasons: 1) struggling w battling a really bad illness that I got and trying to recover from, and 2) preparation for egg freezing. Andy is so patient, I came here twice and the first time I took so long it was around closing time and he still helped me out as best as he could. I didn't want to take too much of their time when it was closing time so I decided to just come back another time for the rest of the stuff I was unsure about and thankfully Andy was still there as well. When they say something can make or break your experience or results, I didn't realize how important the representative would be in making or breaking your results and experience and guiding you in the correct direction with a topic as in depth (and possibly confusing when you break it down into the different components of vitamins which then becomes like a million things to consider) as supplementation in all forms. Andy was incredibly knowledgeable, helpful, patient, super sweet/nice demeanor, and took initiative in telling me about or showing me products that I would not have found or gotten that would make a big difference with my goals had he not led me to those things and explained them to me. For example, something we typically just think of as "Omega 3 fish oil" is actually two main components which is DHA and EPA. And depending on what bottle or brand you pick, the proportion of DHA and EPA can vary greatly which accomplishes different goals. Because of Andy I was able to get two different products that would help maximize my results and benefits of my A.R.T. goals with eggs that I would have never known to do. You also always hear about the benefits of magnesium and to "just get magnesium", but here at the vitamin shoppe instead of giving you a general magnesium that has unknown amounts of either component in it (and so you technically never knew what kind of mag you were getting!) they actually help separate it for you into mag citrate and mag glycinate, which has really different goals and results and purposes. Magnesium glycinate is used to improve your sleep quality and helps with anxiety and insomnia whereas Magnesium citrate is the stuff they give you that makes you go poo!! (Basically the kind of magnesia they give patients in hospitals to make em GO) big difference huh ? So, Andy, thank you for being such a gem and so kind, helpful, and patient throughout my whole experience and guiding me in the right direction for my particular goals and concerns. I really appreciate it so much and if egg freezing goes well one day I will come back with a mini me and go supplement or baby supplement shopping with mini me too hahaha! Vitamin Shoppe, you rock ! P.S. if you are parking at the curb during the Pay to Park hours (it may be easy to miss because there's only like one meter for a long stretch), just pay the $1 because that parking lady is on it.... I saw her glaring into each car and issuing out tickets like flyers, and she tried to glare in my car too but didn't expect to see me in there looking back at her lol.. so yeah pay your dollar and don't get a ticket !
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February 2024 by Rodrigo “funning”
Solid spot for supplements but parking can be a hassle at this location.I had a promo online that required me to pick up the order at this location and the transaction was smooth. Customer service was good and helpful.I’d definitely come back here again to try their other supplements.
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December 2023 by Carmel Gabrial
Super helpful staff at this location.
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September 2023 by Ralph Z.
Parking is a pain in the ass at this location Vitamin Shoppe's reward points program got nerfed in recent years it used to be way better
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July 2023 by Cheyenne S.
Javier was such a big help. Switched to a different protein powder since he recommended it for what I'm actively working on. Excited to see how this helps out with my physique
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July 2023 by Ryan Black
Javier was very professional and knowledgeable about the products I was looking for, definitely recommend you asked for him if in need of good suggestions for the best quality products.
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June 2023 by Claudia M.
Gabriel was so helpful in recommending this medicine to help with my cramps and lower back pain which worked amazing! He was also great in showing us where everything was at! Thank you for your help!
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June 2023 by Pipe D.
Thank you Alan for recommending a high quality economical protein powder. Alan immediately offered to help even though I thought I did not need help. He insistent in helping me and educating me on making the right investment for my fitness journey. He was knowledgeable, kind, and trusting. I will definitely come back.
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June 2023 by Robin E.
On June 24th I'm expecting a fantastic experience once again at The Vitamin Shoppe Yes I visit this location quite often as usual. It would be a Saturday I now notice 2 new faces Gabriel also Allen - Gabriel the Manager that day displayed a quality of care I'll Never forget. He assisted me like I'd expected everyone there is Great. Gabriel however I want all who read The Vitamin Shoppe has the real deal in Gabriel people like him are definitely an asset too the fine quality of just everything offered there, OH And just in case ya forgot about something Gabriel as I'm sure he should be training others he got ya on that also Thanks for reminding me of the CoQ-10 Now that's appreciated. What A True Gem You'll Have In Gabriel !!!
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June 2023 by Christy G.
Alan and Javier were very helpful and kind; went above and beyond to locate a credit I had! The best part is they did it with a smile... didn't once make me feel I was inconveniencing them. This is quality service that is hard to find these days! Thank you Alan and Javier- you've won my loyalty as a customer at the Pasadena (Lake location) for good!
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June 2023 by James J.
Every time I come by Gabriel always helps me out with above and beyond service plus additional information for my asks. This is now my preferred vitamin store.
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June 2023 by Luis A.
I would highly, highly, HIGHLY recommend asking for Javier the next time you go in if you're looking for some great professional help. I have had the great pleasure of not only knowing Javier as a great personal friend but also having had the opportunity to work alongside him at his former job at Best Buy. He truly knows what he's talking about and I fully trust him not because I know him personally but because you can see the passion, the commitment and the honesty he has when talking about what supplements would work best for you to reach your goals. He also never shy's away from telling the truth and would rather you purchase the correct product instead of him preferring to get the sale only. Not a lot of stores or even workers do that, which is why he is one of a kind. Even if you want to stop by to say hello, he's always there in a good mood and ready to talk about the "gym life" anytime he can. He recommended me to take some great supplements such as L-Carnitine which is a fat burner and some great Pre-workout known as "Altered Strength" at a decent price with the essential components I need to reach my goals! If you're ever around, ask for Javier. You won't regret it!
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June 2023 by Paul A.
I have been shopping at Vitamin Shoppe for years and Gabriel at the Lake Ave location in Pasadena is one of the best, if not the best, sales representative on staff. He always greets you with a smile, and based on our prior purchases always knows what we are most likely looking for. It's like walking into a restuarant or bar and having someone bring you your "regular" meal or favorite drink. Gabriel is also very well versed in all the products and knows exactly how to share new products witout being biased or pushy. I can always count on him to learn about the latest trends and advances in health and wellness. Great attention to detail and excellent customer service.
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June 2023 by Sandra G.
Want to make sure I give a HUGE shout out to Allan, who was the customer service person who helped me when I was shopping for vitamin B 12 and for a melatonin sleep aid. He went above and beyond in showing me options to ensure that I chose the right product for my sleep needs. He also helped in ordering B12 refill to make it convenient for me. He was extremely professional and polite. If I could rate 10 Star Allan would be deserving of rating. He is an exemplary employee to Vitamin Shoppe.