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November 2023 by Xyxxyxhanghang xia
Worst bank in existence. I am a college student and opened my account recently. Not even a month in they closed my account for no reason and didn’t provide me with any follow up information. Didn’t have overdraft fees or anything. I tried to reach out but got told that it was a business decision, so no further information will be provided.
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September 2023 by Ontresicia Averette
Horrible Bank!! Giving this branch a one star is too much. I have banked at Wells Fargo since 1994 and my account stays is great standing. I brought in a $15000.00 check and the Manager tells me she can only release it in a 200.00 increment the first day and 400.00 several days later for 2 weeks. She told me I'd have to go to CITI Bank to cash it. So I went to Citi Bank and I was told since I didn't have an account there, they couldn't cash it. So Citi bank called Wells Fargo at the Orange Grove location and told them they were sending me there to cash the check. I went to the Orange Grove WF branch and the bank manager had no problem cashing the check. She didn't understand why the Fair Oaks Manager wouldn't cash it. Okay, so I went back to the Fair Oaks WF branch. I asked to speak with the Manager; I told her that the entire mission she sent me on took 2 hrs. Then I asked her for an explanation as to why she sent me on a wild goose chase, and why she was so rude to me, and refused to cash my check. She said, "because your kind come in here all the time with those types of checks." I said, "what type of check are you speaking about. She said, "stolen checks, and I have to take precautions because you people are stealing from the bank." I was speechless! I called the corporate office and reported her, but nothing ever came of it. The young bank Manager profiled me for no reason. I'm wondering why she wasn't profiling her own people in that neighborhood.
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November 2022 by Mary Sepulveda
Hours state they open at 9:00 staff did not arrive until 9:15. After set up, 1st customer was served at 9:22 .Branch should update service hours. Several customers left in frustration.
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November 2022 by Elizabeth
This was a great location a few years ago. Now their hours of operation are very inconvenient.
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October 2022 by Shelly Carrillo
I forgot tailer girl name... however she was so helpful friendly and more than anything patience. Sure is a small place with 4 windows inside a market. BUT I had Never receive service help like the way she did... thanks girl... IM A CONSTRUCTION GIRL AND I DONT LIKE TO WAIT LONG LINES. But this time was worth it....
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December 2021 by Erick R Hernandez
Second time I’ve asked to withdraw money to do some laundry. Every time they gave me a roll of quarters, turns out they are putting Canadian coins in the roll. Not happy at all with this particular bank.
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March 2020 by Salsea Dance Team
3 girls just gossiping around while we costumers wait to be attended.. only 1 girl working.. the others didn't even bother to ask if you need help.Once i get helped. Another few issues once i get helped.. bad bad..
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September 2019 by Bryan H.
I have been a member of Wells Fargo for over 20 years. I am a professional and use WF for all my banking needs. Today, when attempting to make a deposit into my trust account, I was blatantly racially profiled and disrespected by management. While I did not look like an attorney being it was the weekend (I was wearing a beanie and hoodie), they prevented me from making a basic deposit in my trust account, a transaction that my account reflected happens all of the time. Furthermore, they told me that the only reason I was able to make the same type of deposit before there, was because the teller was Black and "knew me." Something that was completely untrue. This branch is a disgrace and should simply be closed, or at least a change to the managerial personnel should be made.
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September 2019 by Stanley Hu
Refused to give me change. All I wanted was to break my 50 into 2x20 & 2x5. Teller proceeded to interrogate me w/ nonsensical questions after I waited in line for quite a while...only to be refused because I didn't have my card/ID (I lost my wallet). The 50 was pulled out of THEIR ATM (using card free ATM access code) so the risk of counterfeit bills shouldn't be the issue...unless they think their own ATM contains fake bills...such a waste of my time, and time is money!
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June 2019 by Alicia Valiente
3 girls just gossiping around while we costumers wait to be attended.. only 1 girl working.. the others didn't even bother to ask if you need help.
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January 2019 by Tyren Brown
This particular Wells Fargo employees rarely answer the phones. Wait if you must; but unnecessary waste of time..... "Fargo" calling.
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January 2019 by LaShelle Barr
The customer service is horrible. I'm concerned why employees ask personal info about a check I was cashing. Red flag with all the fraud going on. The manager was dismissive and not helpful.
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December 2018 by Angels Demons
I forgot tailer girl name... however she was so helpful friendly and more than anything patience. Sure is a small place with 4 windows inside a market. BUT I had Never receive service help like the way she did... thanks girl... IM A CONSTRUCTION GIRL AND I DONT LIKE TO WAIT LONG LINES. But this time was worth it....
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November 2018 by Cidre Fuced
Well 5 stars for being open on Sunday! Super busy though. Its Inside the Vallarta Super Market.
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August 2018 by Patricia M.
It has taken me a while to write this review because I was so upset with my experience at this Wells Fargo. I still can't get over what happened and decided to share my story in hopes it may help someone else. I went to this location for what should have been a quick check on my account. I waited in a long line with everyone else. No problem until, I got to the teller and was told a simple check on my balance needed to occur in the office. That's never happened at any other location so I found it strange. I went in the office and had to wait, and wait, and wait. I knew if I left I would not find another location before closing time so I waited it out. Again thinking this would be a quick transition. Finally, I was called. I indicated I simply wanted to confirm balances in my accounts. I also wanted to check on one deposit. I was shocked with the young girl who assisted me informed me that I had not made any deposits in my account for years. I knew that was wrong and was not worried and asked her to please check again thinking that she would simply uncover her mistake. I was wrong. She told me again, that she checked the system and there was no deposits for several years. I indicated that I could produce documentation that this information was incorrect. From that point forward, I was basically treated like a lair and told that there were no records so she could not assist me. Terrified that something horrible had occurred in my account, I went home and pulled my records. Voila, documentation showing that the information provided to me at this location was incorrect. The next day I went to my regular bank location. I provided copies of documentation and I asked for the same service and explained what happened at the Fair Oaks location. Within minutes, I was provided with a copy of everything I asked for at the Fair Oaks location. My home branch had no issues finding my information on the computer nor was I told any of the nonsense fed to me from the Fair Oaks location the night before. Matter of fact, the branch manager where I was indicated she could not explain why I was given the information provided because my account was in order and there was no issues with it on the computer. I shared that I had planned on closing my account due to the negative experience the night before. Fortunately, I have never had any issues with customer service at my home branch and decided to just go there moving forward to ensure I am treated correctly and working with people who know their jobs. So should you go to the Fair Oaks location, and told something that you know sounds fishy, please check it out with another branch. Also , if you experience negative customer service, as I did at the Fair Oaks branch, remember, you don't have to deal with it. You can't pay me to go to this location anymore. I have no trust in the knowledge of the employees. I will not forget the experience or the treatment received at this location.