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December 2023 by Amy Y.
Lovely, clean location; however, this is the worst pharmacy I have ever used. If you need a prescription within a few days, go elsewhere. Each time it takes days to fill, there is some type of problem there. This last round I was suffering and needed medicine FAST and they were the closest. After explaining my previous struggles, they said 1 to 2 hours on Sunday, went didn't havev. Just got a text on WEDNESDAY that it's ready. This is how it ALWAYS is, zero sense of urgency or care that medicine might be needed in under 4 days, no communication to set expectations THE WORST. I have no idea what is going on over there.
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December 2022 by Jose Tony P.
Driving around Pasadena 9pm, spotted RiteAid and ice cream came to mind. Made u-turn, headed there with doubts in mind that they would not serve ice cream for whatever reason late at night. I was wrong. They even sold me a authentic Thrifty ice cream scoop "gun"! Will be back when in the area.
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October 2022 by Robert F.
Horrible customer service, complete lack of empathy for customers, nasty on the telephone. Assured me that a prescription would be ready to pick up in one hour. 2 hours later I visited the pharmacy and was told that they did not even have the medication in stock or available for 24 hours. No apology or customer service whatsoever. There are many other pharmacies to use, I'd strongly suggest you use any one rather than this pharmacy.
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September 2022 by Victoria H.
The pharmacy is horrible! They never have any of my prescriptions ready. They keep people waiting and are not helpful at all.
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February 2022 by Ej M.
Well, I'm up here for my teeth cleaning at my dentist up on Lake Avenue right and across the Macy's. You know, the historic FRANK LLOYD RIGHT styled structure.. upon my completion I endeavored to pick up extra masks at either CVS or WALGREENS or even RITE AID. Well, I initially tried WALGREENS adjacent to my dental office. But sadly I was informed that WALGREENS is not participating in the national distribution. So I thanked the crabby mgr. I headed up towards rite aid and was greeted with warmth and friendliness. Lol heck, a random employee that was moping up something on the floor, greeted me and walked me over to where they were handing out the face masks out. Far superior service here at RITE AID as opposed to WALGREENS.
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October 2021 by Sandy S.
I came here for my covid booster shot appointment and had to wait 20 minutes after my appointment time to get it. Two people ahead of me went in and then nobody else got called. I had to ask the pharmacist why I was waiting. Two minutes later I got called in for a shot that took 10 seconds. Rite Aide sent me at least 6 reminders for my appointment and yet they totally ignored me once i checked in. They weren't even busy, which I can understand. Is it because I am a senior citizen? Senior Lives Matter! Very disappointed in this pharmacy.
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October 2021 by Jenny S.
Updating my review I believe Pam misunderstood my five star review previously I love Rite Aid pharmacy very friendly stuff I always receive my medication In a timely fashion also I love their dollar deals... Love this place :-)
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August 2021 by Allison S.
Stella is always so nice! The other night when I went to Rite Aid, she noticed I was having trouble walking. I've been having really bad hip pain and am pregnant. She asked me if I needed help taking my bags outside and I said yes. She had someone help w/my bags. I forgot what his name was. Thank u so much for the help guys! And thanx for always being so sweet, Stella!(:
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July 2021 by Micah A.
The Pharmacy staff are rude and scream at people to get to the back of the drive-thru line even though it was their fault for messing up my critically dependent medication. Frequently they attempt to supersede PHD experts on medication amounts and have therefore not merely broken ethics but have broken common law(s).
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March 2021 by Louise H.
Do you like aggressive homeless people begging for money? Do you like pushy solicitors collecting money for a sketchy, probably fabricated charity? Then this Rite-Aid is for you! Besides that it's fine as far as a Rite-Aid goes.
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December 2020 by Winny C.
This review is about their free COVID testing. I signed up online, inputted my insurance information, and answered a short questionnaire about whether or not you have symptoms, been exposed, or work in a high-risk facility. If you do plan on getting tested here, check for appointments regularly online since they do fill up quick and add appointments at random times! Drove up to the pharmacy window with little wait (2 cars ahead of me). The pharmacist guided me on how to swab my nose. It didn't hurt, it just felt really sensitive and made me tear up, lol. I was in and out of there within 5 to 10 minutes. I recieved my results 3 days after via email. Very smooth and easy process!
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December 2020 by Michelle D.
They are incompetent. They continue to fill my prescriptions under the wrong name and everytime I go in to pick up a refill it is a 30min exercise in extreme patience as they tell me they don't have my prescription, they can't find my name,, my insurance has expired or some other excuse about why it isn't ready. There is absolutely no one tk complain to. I strongly recommend you don't go there for prescriptions and find another pharmacy.
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November 2020 by Ariana C.
Love this location. Overall great store: clean, organized, and great service by all employees.
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October 2020 by Esmeralda V.
Great Service! I couldn't find what I needed at other stores. It seems like everyones running out of everything, but this location is great. The store manager, he was super helpful! I'll definitely will be coming back to this store!
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August 2020 by Michael A.
Review of COVID testing here.If i would have paid close attention to info that rite aid sent to me about the corona testing here i might have approached this test site with a different mind set and point of view. my minds eye had set up a scenario of 50's style nurses and doctors dressed in super white, starchy hospital drag with scalpels and stethoscopes hanging from their necks waiting for me. waiting for me to mess up a relatively simple test. Also: as it is shown on TV in many other test venues, there were no long lines of cars stretching onto Colorado Blvd with waiting drivers honking and cussing out anyone who dared to butt in line.In reality there was almost no one here and the test was administered by the women in the drive thru prescription pick up booth who talked me through the test as in the nasal probe and the test tube of stuff in which i was to place the nose probe after i stuck it up my 2 nostrils. This probing caused me to cough and sneeze: something that no one wants any part of and so before this occured i was instructed to close my car window. smart move.This testing here is so cool and calm that i almost thought i was in the wrong place at the wrong time. But they had my name. they had my info and so once i landed at the pick up booth i could not flee.So i followed the instructions, shut my mouth and did the test: looking to the rite aider to give me the head bob meaning i was doing it right.Once i passed over the test tube with the snot enriched probe i was told that the results would be via email and it would take 2-7 days.And therein lies my issues. Honestly i do not have any symptoms but was able to schedule because of my age. i went back and forth and rescheduled this appt several times because a poz in say 5 days means i could be spreading the virus in those 5 days. BUT: i have been quarantined since March so this is not likely. But many people have not.Those know nothings (or more to the point, denyers) who feel they do not have to wear masks or follow social distancing. These are the people that will keep US as in the general public from getting back to living as we did just this last March. (yes, i am starting this again!)California has a Mask must be worn mandate but i have never witnessed any cop enforcing this. i have enforced it and gotten into major physical as well as vocal altercations.My sister tells me that i probably will not succumb to COVD but instead fall to a hot head who will shoot me. One ding bat said to me: "I'm Ok with it." (not wearing a mask) Oh yeah dude but we are NOT!Positive testing situation here at Rite Aid administered by good, caring and concerned people.
