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April 2023 by Ocean Breeze
Never again will I come here I got treated like a criminal just because the color of my skin old white dudes working and checking if I was gonna steal only white employees work here I don’t see no diversity. The music is not good they need to work on their customer service they need to do better and better selections on heavier people which is discrimination. They should have a sign out saying “skinny white people only”. Do better entitled white people.
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February 2023 by Mark R.
I just want to say a huge thank you to Jarrred and Josh for there help. On Monday We came from Visalia, purchased a snowboard, bindings, pants and googled. When we returned home, we found out that there was only one binding in the box. We contacted the store, and Jarred told me that he would try and overnight it, as we were leaving on Thursday, unfortunately he could not overnight it, but he then drove 2 hours and delivered it to our house that evening. I have never experienced customer service like this,!! They went way out of there way to make it right, above and beyond what any other store would do. Please use this great store and pass the word on how good they are!
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January 2023 by Angie Maiorino
Staple in paso. Family owned. Friendly staff
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January 2023 by Scott O.
I have been a customer of Big5 for inexpensive snow sports equipment for years. I am still a fan overall, and our local Paso store is great for on-demand kids sports needs.. and fishing license renewal. Our girls tried on quite a selection of snow bibs/pants at Alliance and the staff was very patient and helpful. My girls got a great fit with a quality brand, and at a product tier that met our budget. Thanks Alliance!
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July 2022 by Dmitry G.
Girls at the register were extremely nice but I had a horrendous customer service experience with the store manager Zack. Saw a pair of shoes priced at $55, didn't see that I was charged $60 until I walked out and looked at the receipt. Went back in to ask what happened. The girls at the desk called Zack, who in turn said "oh it's just an old label on the display model." They have to match the price on the box. That's ok, I requested a refund, and was told I can only get store credit (a contradiction to what's posted on Alliance's website even.) That's ok, I said I'd settle for a $5 store credit. Zack became confrontational and tell me I was taking an angle. I was happy to just get my money back. Simply put, they locked my money into their business under false pretenses and refused to give it back. I'm a Paso resident. Will never shop here again, not will any one of my friends or family.
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February 2022 by Laurel Garrison
Great shop with excellent service. My husband and I bought new snowboards and bindings and couldn’t be happier with our purchases. The staff goes above and beyond.
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October 2021 by Caleb Shick
Honestly one of the best board shops ive every been to. They might be a little jumpy at first to make sure shoplifting isn't happening; but overall they are very nice. The clothes are 100% in quality. Once you get to know the staff (AKA shop there a lot) they can be really uplifting
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August 2021 by Adrian Flores
Pretty dope little shop. They have a huge variety of boards, griptape, clothing, and accessories. I came in for some griptape and hardware for my trucks and ended up looking around for a while. The plus side of this shop for me is their MILITARY DISCOUNT!
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August 2021 by Cindy P.
I took my son to do some back to school shopping on Sunday and we were impressed by the selection. We've been to other big corporate stores and found they have cut back on their inventory and encourage online shopping. My son found plenty of items in a variety of sizes including shoes. There were several employees available and willing to help. We'll definitely shop this local business again!
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May 2021 by Linda P.
Love this surf shop. You will defiantly find what you want from surf items shoe accessory's and WOW the cloths! If you come out of this excellent Surf shop with out finding something well it has never happened to me. A must stop shop in Paso Robles CA and the staff could not be ore helpful....
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January 2021 by Paco Child
Honestly one of the best board shops ive every been to. They might be a little jumpy at first to make sure shoplifting isn't happening; but overall they are very nice. The clothes are 100% in quality. Once you get to know the staff (AKA shop there a lot) they can be really uplifting
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July 2020 by Jay Rod
Nice staff nice boards good prices
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January 2020 by Jeremy Joyce
I’ve always had a Pleasant experience, staff always very helpful
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December 2019 by Doug Smith
These guys are the best. Super friendly and helpful.
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September 2019 by Garbear 12
I walked into the store, went over to the board section, on my way over, two employees asked how my day was, the guy near the boards I was looking at asked if I needed help. I told him what I was looking for and he described the best options for me and found the right board for my price range. Took him 2 minutes to find me the perfect board. Highly highly recommend going here.
