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July 2024 by Sara Bulgin
I have been a part of this community for over 30 years. In all my encounters with customer service, I have never been more insulted by a worker, then I was, at "Boot Barn." I had recently purchased a pair of boots, about a week ago. When I bought them, I was with my daughter, who was being impatient. I grabbed a pair, I thought were cute, tried them on, and bought them. I realized quickly, after putting them on. There was no way I was going to be wearing these boots anywhere. My feet were screaming! I took them off, and grabbed another pair of shoes. The next week I took them back to, "Boot Barn." I asked to speak with the manager. Seconds later, a man walks up, and I began to explain my issue. Before I could say anymore, This man cut me off by saying, we don't do returns for comfort issues. I honestly doubt this sir. I asked to speak with a different manager, and he told me she isn't there. I asked for her information and he told me I would just have to come back. I asked him again, is there any way I can just get my money back, I barely wear these boots. He looked me straight in the eyes, and told me, "No, you wear these, and we don't do returns on used items." I immediately, defended myself by explaining, I only had them on for a short time. He then, rudely accused me, with harsh judgement, by rubbing his finger down the seem of the boot saying, " There is dirt here, No, I won't do it!" I was so humiliated, and offended. I have shopped at " Boot Barn," for many years. I am a very loyal customer. My husband has an account, and I have spent a lot of money, at this specific location. I called the San Luis Obispo store, and Summer, the manager in SLO, helped me kindly with the return. She apologized for the indecency, and harsh behavior from the staff in Paso Robles. I really appreciated her consideration. However, I had to drive all the way to San Luis Obispo, to receive the help that I deserve, as a paying customer. The boots were clearly, brand new and barely worn. There was no dirt, and "Summer," Did solidify this fact. I am so utterly disappointed. I highly suggest, shopping in the San Luis Obispo location, if you want to be treated with respect. I truly believe this man should not be able to have any sort of leadership, ever! I couldn't imagine how he treats his employee's. Nobody, deserves to be treated in this way. Paso Robles "Boot Barn," you get no stars, or business from me, if that man is still there.
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March 2024 by Tanner Altizer
It's boot barn take my money
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March 2024 by Rebecca V
Always clean and organized, great quality items
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March 2024 by amada Cuevas
Good place
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February 2024 by Amy Hall
Nice selection of clothing as well as boots. Sales staff was very helpful and friendly
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February 2024 by Armando Castro
They are very friendly, good customer service, very attentive staff.
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February 2024 by Robert Carter
Staff was friendly and helpful
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December 2023 by Kevin R.
well, they have a lot of boots and shoes here and clothing. If you can't find anything guess you don't need it. Great place clean nice people Yeehaw giddyup. Thanks, K.R.
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December 2023 by Russ Gallice
The best!
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November 2023 by Ron Y.
I hadn't owned cowboy boots since I was 5 years old, I had purchased some nice looking motorcycle looking boots online and bought them just to find out they weren't the same looking boot and were fake looking felt like plastic. So I went to a local boot shop (Carr's Boots) but they didn't carry any type of motorcycle boots, just cowboy and work boots, but I looked and tried on several boots but they were too narrow and she really didn't help me much, it's like she didn't even try, so I went to the Santa Maria Boot Barn and went through every row but I didn't know what to look for and no employee assisted me, so I went to Paso Robles Boot Barn thinking they might have more boots. Parking was tight but I got me a parking spot, this place was busy, as soon as I walked in I was in the 1st row looking over all the boots and this young lady came up to me and asked how she can help. I just said I was looking for a brown nice looking boot, then she asked me what kind of use were the boots for, I said for going out, entertainment type of use. She said, not in this aisle, these were work boots, from that point on she assisted me in every way possible with assistance from her boss. I got a boot that looked and felt great and she got me boot accessories to maintain this boot for years to come. This store is outstanding, I wish all stores had this type of customer service. Anyways after I purchased, I ran a condition and weather solution on them. Afterwards I purchased online polish from Saphir to shine these puppies up.
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October 2023 by Will Pompe
They get busy. They have a nice selection of clothes and they are very helpful. I highly recommend shopping here for all your Western wear needs plus boots, hats wallets.
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October 2023 by Diana G
LOVE this store. The staff is very helpful in selecting items that are lovely and that will quickly have you spending hundreds lol. Can't Say I wasn't pushing that agenda as well though. Boot selection is stellar. great quality and prices are reasonable for what you get. happy with my purchases once again.
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August 2023 by Robin T.
My husband and I stopped by this boot barn as we were passing by on our way home. I am so glad we did. I have been wanting boots for so long, but due to my wide feet, high instep, and large calves, I could never find a pair to fit me. I had actually given up. Well, thanks to this FABULOUS young lady (sales associate) named Gio I no longer feel defeated. Gio was very Knowledgeable, had wonderful advice, and found me the perfect pair of boots. Gio was so sweet, kind, and professional. Gio, I thank you from the bottom of my heart.
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July 2023 by Troy Berry
Everyone very Helpful and friendly
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July 2023 by chakalyn Sanchez
Nice place with excellent models of boots and clothing for adults and children
