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August 2023 by Eric Van Dusen
Excellent and attentive customer service. Clean and organized store with an impressive selection of name brands. The manager was especially helpful and professional. Will return!
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July 2023 by Russell Orr
Didn't quite get what I was looking for but got a new pair of"Hey Dudes" nice shoe at a good price
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May 2023 by Mrpiston38
This place has a pretty good selection of shoes, if that is what you are looking for :P but the staff seem helpful.
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March 2023 by Hannah C
Good selection. Got a pair of shoes. But the lady at the cash gave me attitude. So 4 stars it is
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January 2023 by Michelle Herrera
Bought a pair of slippers for my hubby for Christmas and one of the shoes came with a left foot sole but right foot slipper on it.
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September 2022 by Maria luisa Hernandez
My daughter & I went to the store.she got 3 pair of shoes, but when she was about nter & saidto pay there were 3 girlsby the cash register, & 2 girls made a comment in front of us We're not going to deal with them. So we heard that my daughter left the shoes on top of the counter & left. She didn't buy them.the girls were very rude ? August, 27,2022 at 6:30pm
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July 2022 by Max Miller
Just recently went there with A family member after two months recovering from a bad operation my family member want new shoes. We got the shoes the main problem was one of the employee didn’t really want to be there I know that everyone has their own thing and we should be respectful. I don’t know I just felt like they gave us an attitude before we even got to the counter. We literally were standing there for two minutes without talking because they said didn’t have any change. Thankfully I was able to purchase the shoes with my money but if I didn’t have my money that they excepted we would’ve just walked out with nothing.
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May 2022 by Jenifer Doyle
Customer service here is simply non-existent.
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April 2022 by Samdy M.
There were two employees when we were there. The two girls greeted us. When I asked where the Teva's were, the one girl pointed and said half way down the aisle. She didn't clarify one side were women and one side were men. Only after ai went back to desk did she she tell me where men Tevas were. The two employees both stood at front desk talking and laughing the whole time. There were two other couples there plus a single male. All looked confused and seemed to have a hard time. One couple walked out. When we left we could hear another couple arguing about where the shoes they were looking for. Suggestion: one employee on the desk the other on the floor asking if people need help finding the shoes they want. Felt neglected and that these two employees didn't care. We were there on 4/21 about 1:30pm. If the company cares to work on employee /customer service. Paso Robles store
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April 2022 by Dena Salas
I went in to Famous Footwear in Paso Robles on 4/16/22 around 10am. My son wanted rain boots to jump in the puddles.I walked in the store and there was a woman standing at the front counter doing some paperwork. I asked her if they sold rain boots in her store and she said, “No.” & kept fiddling with her paperwork. I asked her if they sold any other kinds of boots at her store and she said, “If we did, they’d be back there.” & she pointed toward the sale rack by the kids shoes, then kept fiddling with her paperwork.I walked to the back of the store and wa-la!!! I found rain boots. Grabbed my sons size and went back to her counter. I told her I found a pair of rain boots and she grunted, “Mhmm.”Rang me up, handed me my receipt and no words were exchanged. Before leaving I read her name tag and come to find out she’s a manager. Pretty horrible customer service experience. Her associate ID number was 279123. Store #2139.
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March 2022 by Sharon Foster
Came in to buy a pair of Birkenstocks. Told the lady I needed help. was unenthusiastic. She pulled out two sizes and walked off. I noticed that the one that came the closest said narrow. And my foot is not narrow so I went back through and looked and looked could not find. Went back to the middle of the store where she had gone straight to fooling with boxes and stood there and just looked at her from across the store standing looking. She is standing looking at me she turns around and goes back to filling with boxes. I left. You keep a store open by selling shoes no shoe sales no store. And the employees would rather play with boxes then help clients that are asking for help. Your doors are not going to stay open.
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March 2022 by Annette Hatzman
I went by the store today (2/16/22) and was very disappointed to find that they are still requiring masks even though, at this point, that is no longer a government requirement, so it is a store policy. I wouldn't force people to NOT wear masks, but for now, I won't shop here since they do require masks as their own policy.
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March 2022 by JoAnn Hamman
Excellent customer service. Good selection of shoes.
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January 2022 by Tiffany Radish
If I could I would most definitely rate a zero!Me and my partner were in the store looking for some new shoes and we were checking out at the register and the dark haired short girl had an attitude with us, didn’t ask how we were doing, and THREW our receipt at us!!! definitely don’t recommend going to this store.
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January 2022 by Jacob McClure
Never ever will i go into this establishment again, after looking for one shoe (child size 4) and a size (mens size 8) for my child who has a club foot i asked if they had matching pairs and was willing to buy both pairs for my child (obviously going to buy both) but the manager at the register persisted in asking why i needed two pairs of shoes for my child and made my boy a little uncomfortable i try to answer the questions without making my son self conscious and thought we where done but as we where walking out of the store bag in hand me and my poor son overheard her calling him a fat little monster and my son immediately broke down, the absolute audacity to comment on someone else’s appearance is horrific
