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January 2024 by Scott M.
Terrible bank with zero loyalty. Banks are hard to leave because everything gets tied to them, and it takes time to establish. This bank treats you like a new customer, even after 10 years of being a customer and multiple accounts.
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September 2023 by Yvonne L.
Both San Luis Obispo and Paso Robles branches are highly regarded, extremely attentive people willing to support and help.
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January 2022 by Jene H.
To be clear... I've been with the bank since back when it was HoB... so Ive stuck with them thru all the ridiculousness of mergers. I dont like this branch, I prefer South River, but this one happened to be closer. I lost my wallet and needed to get cash to carry me over until I can find it. I go thru the drive thru and send up a check to cash the woman snaps "you need to send up a license" I explain the situation and offer to answer any question. She snaps "we dont do that" to which I reply yes you do (because I have done it, multiple times). She huffs, and tells me shes getting her manager. Manager comes they have a conversation. And she sends me the money. I ask "do you want me to answer security questions" and she responds, still in the snappy tone "no, i dont need you to answer security questions, what would I even ask you?" And then walks away from the window. This is the rudest Ive encountered but rude seems to be a trend here in general. And between the rudeness the closure of another branch, and the constant downed ATMs Im close to just calling it and moving on to another bank.
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October 2021 by Kevin P.
I would like to thank Ms. Kristen Stuart Carley for helping me open a business account and making the process simple and exciting. Great experience def recommend this bank for any financial needs
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May 2020 by Anthony C.
Tried getting a ppp loan. I was told you have to have an account with the bank to start an application. So Teri was very helpful to get me started. After about a week of waiting I emailed on the 9 th of April to see how it was going. She tells me that the application has been pulled and they are overwhelmed with all the applications. I call today and she tells me that I never even applied for the loan. Super disappointed with this crap. Worst service ever. They suck!!!!
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April 2020 by Amy L.
I isn't too often these days when you can truly feel like you bank cares about you and your business. We have had accounts at many local banks as we have a large family and roots in our community. Over the last few years, we have walked away from financial institutions that we have been with for many years as those financial institutions may still BE in our hometown but they ARE NOT hometown in any other way any more. They don't know your name, treat you like a number, and act put-out if you need assistance. One bank we have stayed with for over 20 years, is Heritage Oaks bank, now Pacific Premier Bank. Although most of the wonderful people that made up Heritage Oaks have retired or moved on, Teri Elmore is still a face we are happy to see when we do our business. She continues to treat us in the friendly and professional way that made us choose Heritage Oaks bank years ago. Teri's warm can-do attitude keep us at this bank. She encourages her staff to be friendly and efficient as she is. Thank you, Teri, for keeping our business!
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February 2020 by Di R.
I bank here but our main accounts are at another bank. I'm not sure why though, because THIS bank is the friendliest & most accommodating I've ever banked at. I've followed them from Park Street, when they were Mission Bank and our store's bank, then Spring Street and now 12th Street. The other day I needed a document notarized and Kristen ( I need to find her card & edit this to make sure I got her name right) but she reminded me of why I've hung on to this bank for my business! It's always had that small hometown feeling. And Kristen's great customer service was that reminder! She notarized my document and it was so easy. I thought that I was going to have to run all over town to find a notary & there was one right in my own backyards or actually, bank!
