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July 2024 by Miss D
Had the absolute worst experience here. They are predatory in an emergency situation. Got towed in off interstate 5 due to a low battery issue per AAA. I called the repair shop to ask if they had a battery in stock, he said yes and told me $485. Got there and I could see that they had just got the battery from the auto parts store across the street (saw the date on the receipt attached) Battery gets installed and car is still not operating, so it's not battery issue. They do a diagnostic and determine they can not fix the issue on my 2023 escalade. At this point I'm thinking I'll be paying the diagnostic fee and any applicable labor ...NO! I'm charged nearly $700 for the battery he has determined I don't need. Out of the "graciousness" of his heart he will take the battery out and refund $200. So I would have paid $500 for a $150 diagnostic service. I should have avoided this place all together and went straight to cadillac.
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July 2024 by kathy goss
Love Mechanic's Express! Super responsive, friendly, and reliable. Great mechanics, too!
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May 2024 by Panos Lolonis
I would not go there again even if was paid to do so. We were on a road trip with my wife and 5 year old when the engine started overheating. I stopped, checked and the coolant was almost entirely empty. Instead of just driving to the closest Love’s (5min away) and adding coolant I added tap water, then drove to Love’s and bought 3 bottles of coolant. Then I realized that I’d rather have a pro mechanic do the flush and add the coolant, just in case. Saw that this shop had great reviews and got there. Explained the situation and the rest you can find below:
Communication: 0 out of 5: They told me they would call me in 1hr. They did not. I Called them in 1h10m and asked for info. No news and did not tell me when they would call back. Then 2h30m after I dropped off the car I called again and they told me that the car will be ready in 20min.
Sticking to the deal: 0 out of 5: when I got to the shop they had already added their own coolant and they did not use the coolant I had bought from Love’s. I specifically told them twice that I had coolant and they told me that once they figure out if there is a leak they will call me (which they never did — see above) and then we can discuss which coolant to add
Honestly: 0 out of 5: Once I got to the shop they told me that they did not find a leak. So I asked how come the coolant was gone. They told me that sometimes if the radiator cap is not good the coolant escapes from there. So they had ordered a “good” cap which they are waiting for now. Yes, that was 3hours after drop-off!!!!! Guy calls supposedly the spare parts dealer to see where the part is. Then turns to his kid, tells him in Spanish (so I wouldn’t understand) to go across the street and get a cap from somewhere (I could not catch the last bit, as my Spanish is rusty). Sure enough, the kid immediately walks away and 2min later comes with a brand new cap in his hands.
Price: 1 out of 5: I had to spend $280 for a leak test (that at this point I am not sure it even happened) and coolant that I did not ask for (I told them I had bought coolant myself and that it is in the trunk twice)
Summary: Took too long, zero communication, felt I was getting f@cked with. Will NEVER go again to that shop.
I challenge them to contest my points one by one.
Such bullcrap experience….
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March 2024 by Mario Haro
Erin's shop has been a go-to for my family vehicles ever since we moved to Patterson. His shop is reliable and efficient. He always presents options for maintenance and repairs and includes his recommendation and the prices are fair.
One thing that stands out is that every time I have dropped off a vehicle for maintenance or repair and did not have a ride back home he had one of his staff members drop me off at home.
You just don't see that kind of family oriented business and incredible customer service anymore, but you get that at Erin's shop.
I wholeheartedly recommend this shop and will continue to be a return customer.
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March 2024 by Ces Gamban
The people here are courteous, kind and very helpful and have done excellent car maintenance on my car which unfortunately i had a sad experiences before with other car shop center’s personel. Continue your great service to people we appreciate all you do! Thank you!
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February 2024 by Yalin Zhou
I was planning to travel from Los Angeles to Oregon. My car's battery warning light occasionally came on on Route 5. I felt this was a big problem. I brought my car here. They carefully inspected my vehicle and quickly replaced it for me. Generator and fixed one of my headlights for free, replaced an aging engine belt. You know, I went to several repair shops for this damaged headlight but couldn't fix it. Their service put me in a good mood along the way, I love you . My language is not very good, so I used mobile phone translation software to communicate with them throughout the process, and they were always very patient. I hope my experience can help those in need.
I was planning to travel from Los Angeles to Oregon. My car's battery warning light occasionally came on on Route 5. I felt this was a big problem. I brought my car here. They carefully inspected my vehicle and quickly replaced it for me. Generator and fixed one of my headlights for free, replaced an aging engine belt. You know, I went to several repair shops for this damaged headlight but couldn't fix it. Their service put me in a good mood along the way, I love you. My language is not very good, so I used mobile phone translation software to communicate with them throughout the process, and they were always very patient. I hope my experience can help those in need.
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September 2023 by Javier Lopez
Had my engine replaced
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September 2023 by Eric Carmona
Quick and honest best customer service ?
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September 2023 by Arturo Vargas
Excellent
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July 2023 by Jaime Rangel
The owner is knowledgeable and courteous. His customer service is great and prices are fair. Unlike the place next door.
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June 2023 by A Rod
I was stranded on I-5 hours away from home. I did not know what was wrong with my car and was worried of being scammed by a mechanic as I am not familiar with the area. Irwin and his team did a great job and answered all my questions. Service was fairly priced and quick. I was able to arrive home without any problem.**Se Habla Español**
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May 2023 by Adrian Estrada
I recently found myself in a bind when I realized I needed an oil change at the last minute. I called around to a few different mechanics, but none of them seemed able to fit me in on such short notice. That's when I found this shop.From the moment I called, I knew I was in good hands. The person who answered the phone was friendly and accommodating, and assured me that they could take care of my oil change right away. When I arrived at the shop, I was greeted with a smile and was quickly taken care of.The service itself was fast and efficient, but what really stood out to me was the level of care and attention to detail that the staff showed. They didn't just change my oil and send me on my way - they also checked my air filters. It was clear that they were committed to providing the best service possible, even on short notice.Overall, I couldn't be happier with my experience. From the friendly staff to the top-notch service, everything was truly perfect. I would highly recommend them to anyone in need of an oil change, whether it's last minute or not. Thank you for such a positive experience!Service: Oil change
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March 2023 by Mashayla Murrell
I do not typically leave reviews but I had to come leave one on this one .This shop is amazing the people here are great.Irwin is running a great shop. I have gotten my oil changed here a few times and recently just got some bodywork done my car is looking brand new ! The work on my car was done before the time that they gave me .Plus they give very reasonable prices . Anything car related this is definitely the place to go !Services: Auto detailing
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February 2023 by Anthony P.
Do not go here! I scheduled my Maserati to get my brakes done. They said the parts were going to be in on Wednesday. I made an appointment for the following Monday. Got there at 9:30 and waited until 2 o'clock only to find out the parts weren't in. They gave me a bs excuse about they ordered the wrong parts etc etc. offered a mini van for a rental but wanted me to pay $40 a day. Yea no thank you. I said when the parts come in, call me and I'll bring it back. Waited a week didn't hear from them, so I called back. They said the parts came but they sent them back. What sense does that make. Yea I'll never return to this place and I recommend anyone looking for a reliable mechanic to not do business with them either.
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February 2023 by jorge bermudez
Great customer service and knowledgeable staff. Straight up front and to the point.
