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July 2024 by jill reifschneider
I rarely write reviews.. but in this day - it also seems rare to get good customer service. Alyssa at the Patterson Verizon store was amazing! Even though the store was trying to close early and she was by herself - she was patient and thorough while also doing the same for other customers who came in while she was working on my order.
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March 2024 by Clement Baptiste
Be clear about what you want before coming to this store or at least ensure you know what they are tackling on to your bill without asking you. I went in to get a new phone and service line and a bunch of stuff I never asked for was added to my bill. When I got home and looked at my receipt I realized they threw in screen protector ($64.99) and a USB wall charger adapter ($34.99) without even asking me if I wanted those items. When I went to return the USB wall charger adapter I was told that I received a discount ($15) on these items and that $12 of that discount came from the USB charger -- makes no sense. The screen protector was nearly $65 and the USB wall charger was nearly $35 and $12 out of the $15 discount was applied to the less expensive item when I went to return it. Advice to the store: never throw in items the customer didn't request. Always ask if someone wants items that they are being charged for, rather than forcing sales -- this creates a bad customer experience.
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March 2024 by Shelli B
Natasha was very helpful and patient with the process.
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February 2024 by niner Cortez
Way better than xfinity they actually drove me to Verizon
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February 2024 by Michael H.
My phone wasn't working and Apple tried to repair it for two days. I stopped by verizon to hopefully get a solution to my phone issues. As I am a business owner and absolutely can not go without commuting with employees and customers. When entering the business I was greeted by a confident and enjoyable Natasha. Natasha asked what she could help me with today. After i explained what little I knew, she worked through my phone issues making progress every step of the way. I left with my phone up and running with only a minimal fee of $40. If I have any cellular phone problems with my company's phones in the future, I will be requesting Natasha. Thank you Fireball!
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December 2023 by Melissa Vance
How wonderful to have an employee wanting to help you.
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December 2023 by Sergio Cuellar
Went in to upgrade my mother's phone and was continuously tried to be upsold to get the home internet service, by the salesperson Liz, when we clearly said no. We were then told that we we could get a google watch for free, but did not tell us that it would require a new line until i noticed it when we got home. We then canceled the new line and were told to return the device back to the store to get the $410 removed from my account. we did and have not had the amount removed. Verizon wants us to provide a tracking number for the device, but the number the store put under the tracking number on the receipt is the an IMIE number and not the tracking number.
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November 2023 by Jennifer Sahagun
This is the best store I ever been that has a really good customer service. Gabriel, the manager help us through all the process of having my brother phone service reconnected for free since he was disconnected due to fraud. And also help us get his phone replace through asurion.
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November 2023 by Melanie Hartung
She very kind and helped me out to find a great phone and watch. I always got to this location. I'M VERY HAPPY.
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October 2023 by Town Traveller
The staff is very helfpul and knowledgeable about our inquiries and services
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October 2023 by poonam Sanborn
Poor customer service, i went to the store there is a worker name Liz she was so rude with me , she don’t know how to talk with the customers and her voice was so loud she said she can’t help me go to the turlock verizon wth then why you sitting there if you cannot help the customers. I think owner should take the serious action because she don’t know how to talk my brother was with me and he got scared about her rudeness and loud voice terrible experience ??????????????????
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October 2023 by Adelina Sanchez
Great customer service
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October 2023 by Yansy Duarte
I have excellent customer service!
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August 2023 by R Sanchez
Liz was very helpful and amazing!
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August 2023 by Tori
I went into the Patterson store today to see about getting my father off prepaid and onto my plan with a brand new phone. The entire staff Gabriel, Chris, Viviana and Maggie were absolutely fantastic, they were patient and explained in detail so he could understand what was changing and what wasnt. Viviana was so kind to do all in her power to transfer his number and information to his new phone since prepaid to monthly can be tricky and she did it! They were upfront about promotions i was eligible for and the details, recommendations for devices based on performance/reviews with no pressure to simply get it and the Verizon Home Internet(which I already have and absolutely LOVE). They also mentioned my mother's phone model is about to be discontinued for service and made sure to offer everything possible to allow us an easy upgrade/transfer. After 7 years with Verizon, I haven't ever been dissatisfied when I came in the store for anything and everything and today was no different. The customer service is phenomenal! I can't wait to go back and get my new s23 that Gabriel was kind enough to order in my choice of color.
